Terramialtd Reviews 

197
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I placed an order on the 4th of June, on the 9th of June I received an email saying my order was cancelled with no explanation. I tried to contact them on Facebook and WhatsApp and I had no answer o... See more

Rated 5 out of 5 stars

Gabriel finished our flooring and backsplash project today. First off, I had 4 contractors come to our house for design consultations. After meeting with the first three, I was ready to scrap... See more

Rated 4 out of 5 stars

I give 4 stars because I think that the website needs little improvement. What is missing is the possibility to subscribe if you want to receive notice if a product out of stock is put back in stock... See more

Rated 3 out of 5 stars

Food is amazing, veramente molto buono! Unfortunately the two taralli packages I ordered were placed at the bottom of the box, which made them rip apart and the content spill out.

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3.2

Average

TrustScore 3 out of 5

197 reviews

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3.2

All reviews

(197)

1 review in the last 12 months

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Rated 5 out of 5 stars

No stress, no worries!

Gabriel finished our flooring and backsplash project today. First off, I had 4 contractors come to our house for design consultations. After meeting with the first three, I was ready to scrap the project. All of the three contractors were in such a hurry to measure and get to their next job, that they were walking out my door while I was asking questions, telling me an estimate would be emailed to us within a few days. My anxiety and stress levels were out the roof!

And then, Lola from Terra Mia came to the appointment. She patiently and knowledgeably explained the process to us, took measurements, and told us she would give us a ballpark estimate then and there. She answered all of our questions, and gave us suggestions in the areas we were unsure of. After giving my husband the “secret look”, I told Lola we were going with Terra Mia. She took my anxiety and stress completely away, and left me feeling totally confident that we would get the floor and backsplash we desired.

After Lola left the appointment, I immediately called Terra Mia to schedule an appointment to go to the showroom and pick our products.

The installation went so smoothly. Gabriel is such a gentleman, and talked the process step-by-step with us before he started the job. He is such a happy person, and takes great pride in his work. He cleaned up the site at the end of each day.

The job he did is beautiful, and I am extremely happy. Thank you Terra Mia for making this process such an enjoyable one for me.

6 September 2022
Unprompted review
Rated 1 out of 5 stars

Bad experience

I placed an order on the 4th of June, on the 9th of June I received an email saying my order was cancelled with no explanation. I tried to contact them on Facebook and WhatsApp and I had no answer or whatsoever.
Still waiting the refund of my money.
Very disappointed, I always ordered on terramia and I never received such a bad customer experience.

11 June 2022
Rated 5 out of 5 stars

Great service

Great service. Order dispatched and received quickly. One unavailable item was refunded automatically as soon as the parcel was delivered.

17 February 2022
Rated 1 out of 5 stars

Bad experience

Very bad experience. Unprofessional customer service, they canceled my order without asking me, just because I asked for the tracking number, because my package was not found

15 October 2021

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