Territory Ahead Reviews 216

First of all, I've been a customer of Territory Ahead since the 1980s (before the Internet!), buying things from their once beautiful catalogs. They are now a far cry from their former self.

I cancelled two orders BEFORE they shipped, received verbal confirmation that they were cancelled, but Territory Ahead shipped them anyway. .. And why did I cancel one of the orders? Because even though their website showed the item in stock and therefore would make it before a birthday for a gift, after I ordered, it now showed the item as "back-ordered" on my account page. Great. So I cancelled. But then a week later, the item shipped anyway.. and you guessed it, was received too late for the birthday.

In addition, they said the initial shipping charge would NOT be refunded. What? It was your mistake! I intended to dispute that issue, but I never got to that point, because they won't credit any portion of the orders!

Back to the story.. after the cancelled orders arrived, I returned both, which TA received in early Jan 2025. It's now March and even though I've called multiple times (what a pain to have to explain this over and over to each new representative!) and they acknowledge the returns were received at their warehouse in OH, they always say the returns are, "In process."

I finally had to give up and dispute the transactions with my credit card.. they left me with no choice.

I have ordered from TA many times over the years and enjoyed the quality of the clothing. Something has happened in the last few years. The quality of the merchandise still seems to be good, but fulfillment and customer service are horrible. Seems to be hit or miss. Most recent experience was ordering a shirt and receiving a shipment notification with a tracking number. After 7 days UPS still reported that they had not received the package. After 2 emails TA customer service acknowledged that the item had been "lost in transit." Lost in transit between their warehouse and UPS? They promised reshipment with the following disingenuous message: "Please rest assured that we are actively monitoring this, and we will update you as soon as I receive any further information." After another week still no notice of reshipment or any other communication. Checking the site, the product I had ordered no longer appears except in one size. I have requested a cancelation and refund. Fingers crossed.

This company return policy is ABSOLUTELY the worst. They sent the wrong size. I followed policy with a appoved return. Return was mailed January 12th and it is now February 27th and no credit to my account. Customer service whom I have called twice put you in hold and then you speak to someone based in a different country.

This used to be a good company, selling high-quality clothes with prices to match. I have bought quite a few pieces over the years and still receive compliments when I wear them. I assume they were sold to private equity, though, and now they are an expensive shell over a s***show. The customer service reps seem to be doing the best they can, but they are basically unequipped. No communication of stock issues, no communication on backorders . . . if you have too much money and enjoy surprises go ahead and order, because someday you may get something!

BUYER BEWARE!!! The owners of Territory Ahead are scammers. I have proof of delivery they received a shirt I retured for credit on January 17. It took 38 days and 3 phone calls to get get my money. They share the same Cincinnati warehouse as J. Peterman, a company that scams the same way. Probably both are owned by the same sleazy private equity firm who uses your money.

It has been over 6 weeks since they received my return items and still no refund. Something is terribly wrong with this company - its just not that hard to process a return!
WILL NEVER BUY FROM THEM AGAIN!!

Returned 3 pairs of pants they received 01/07/25 and am still waiting for refund to be issued as of 02/10/25. Customer service claims there is a glitch in their returns process and expect a six week wait. Really? Why would I ever buy anything from them again if they are actually staying in business. Filing dispute with credit card company.

two months and no refund for returned item despite numerous inquiries. A minus zero rating.

My wife bought a sports coat in December. The coat did not fit so we returned it a couple of days after Christmas. We were told the refund would be made shortly. We have called customer service 5 times without any satisfactory answer. We are told the refund is 'in process' but it has been six weeks without the refund being made. I filed a dispute with my credit card company. Avoid this merchant! UPDATE: I contested the charge through my CC (Citibank) and Territory Ahead told them that they had, in fact, shipped the jacket. No mention of the return or lack of refund. They really are a dishonest outfit. I have appealed again to the CC with proof of their return acceptance. Avoid this merchant!! UPDATE: The CC dispute was settled in my favor.

First of all, they take your money on an item that shows in stock on their website. You wait to receive the item and when you call they state it is backordered and they don't know when it will be available. I ordered 5 items, three of which I cancelled as I did not receive them and two which I returned as poor quality. I called on December 19th and they said they processed a refund which would be received in 5-7 days. To date no refund has been received despite numerous calls and emails. They state they have escalated twice to the department who process refunds, they are behind after Christmas as they have received so many returns and they are having problems with their computers. I just don't believe I am going to get a refund and I wonder if they are going out of business and keep promising me a refund until that happens. I am going to seek legal advise. If anyone has received a refund after a long wait, please update your post.

I returned an item and Territory Ahead received it on December 16, 2024. Now 44 days later and they still haven't processed a refund. Every time I call I am told they are working on it with their refund department. I WILL NOT be doing business with them again.

I'd give zero stars if I could. They were a quality company once upon a time. I ordered 2 pair of pants 2 months ago, they were not on back order. I reached asking where my order is. They told me they are backordered and have no idea when they will be available. I asked for a refund a week ago and am still waiting. I recommend you stay away from this company. I may need a lawyer to get my refund....

I'm a long-time customer of the site. In the past they were great and I had no complaints. I recently ordered four items and received none of them 2 months later. Suggest you shop elsewhere

I ordered 2 shirts, and of course, they billed my credit card immediately. I then got an email saying one of the shirts was no longer in stock. I was credited about 40% of the total purchase price. I then received a 2nd email indicating the 2nd shirt was no longer in stock, but I have not yet been credited. I sent several emails, to no avail. Finally, I made a complaint to AMEX and they are working on it.

I ordered a suede jacket as gift on Dec.6 as of Dec.17 no shipment was made. Called customer service who explained they had no stock and I cancelled the order. Promised a refund within 5 days. Called back a few days later to confirm cancellation and was reassured the order was cancelled. Still no refund. Placed item in dispute with Visa. On Jan. 3 I receive a shipping confirmation for an item I no longer need. Customer Service says just refuse the shipment and if it gets lost it is on you. Customer Service lies just so TA can hold your money or claw back money from your purchase. This is criminal activity and will be reported as such. God knows how many buyers they have done this to. Was a good customer but no longer. Now off to the police to put in complaint for on-line scam.

Ordered an item, paid a significant amount for shipping, received a confirmation email and waited for delivery. And then..... nothing. I contacted customer service for an update and learned that my item was out of stock and wouldn't ship for months. (None of this was disclosed to me at any point until I contacted them; simply inexcusable.) I immediately cancelled my order, but as of now, almost two weeks later, they have failed to refund my money. They have provided implausible excuses for the delay and there is no good reason to think they'll ever voluntarily return my payment. So I am doing what I suggest some other posters on this site should do: dispute the charge with your credit card issuer. If it has been less than 60 days since the original transaction, you have the right to "charge back" the payment. Assuming your case is legitimate, the card issuer can claw back the payment from TA and you will have your refund. It's unfortunate that we need to take such steps, but this abusive, deceitful company leaves us little choice.

If I could give zero stars, I would. Ordered a dress shirt and never received it. It has been over a month trying to contact customer support via calling and email with no response. I am now out $90 with No refund, no product, no communication whatsoever. It feels like this entire business is a scam. I highly recommend you take your business elsewhere and support companies that actually care about their customers.

They used to be excellent but they have now farmed out the shipping to Shop. I've been waiting for a delivery and still can't get anyone to respond about where it is, either from TA or Shop. If you call their CS line, you wait on hold forever, then a recording comes on and says call back later. After years as a loyal customer, I'm done with them. Terrible customer service.

Don't get me wrong... I love their stuff, it's just that they often don't have the size, shipping is insanely slow (actually at the edge of being able to take legal action in the state of California), and customer service is next to impossible. It really feels like they are going out of business. My guess... Private Equity company took over. Oh yes, I just checked... that's exactly what happened. Don't expect this company to be around much longer. Oh... the company that took over is under investigation.

I placed an order on 10/29/24. The wait to speak to an agent is extremely long and so I emailed them on 11/4. I received an automated reply saying a customer service agent will be in touch. Since then, nothing. They have had my money in their bank since 10/29 and I still haven't received my order. I can't even get anyone to approve a refund. These people are thieves.