Territory Ahead Reviews 

Horrible company. I needed to exchange a $175 jacket for a smaller size. They gave me a website where I could click on to generate a return label. The jacket was lost in the return mail. They told me I was out of luck because they don’t retain a copy of the tracking number on the label they provided. I lost $175 and they refuse to help me! STAY AWAY! STAY AWAY!

The worst customer service and returns ,they charge a fortune for shipping and then charge you again to return,!!!!

Do I smell a class action suit? My next email is to a law firm. I have the same issue as other reviewers, indicating a pattern of disregard for the customer that includes holding on to our money. I returned a blazer (ordered too large because of their erroneous size charts) and asked for a smaller size. I call 12 days later and ask, did you receive it?. Representative says no sign of it, and I should have written down the tracking number. I say I got the label from you, can you look it up? Rep says go to the email with the link to the label and look it up. I say I tried it and that doesn't work. I say again, don't you have the tracking number? Rep says no, can I help you with anything else?

World's Worst Customer Service. I ordered 2 shirts and needed to return one and exchange the other. No label included in box (OF COURSE) so I had to contact them for one. I shipped the returns on January 31st and they were received by Territory Ahead on February 9th. I e-mailed a few weeks later to ask about the status of the return. I got one response asking for the tracking number then nothing after that despite repeated attempts. One month later, I called them and was told they never received the items. I told them I had proof of delivery. They have the tracking number, of course. The customer service person informed me that they would not issue a refund or exchange anything until they found the items. THAT THEY LOST. I had to open a dispute with my credit card company, and Territory Ahead has permanently lost a customer. STAY AWAY.

The most god awful customer experience I have ever had! I spent $2k on clothing for my husband and paid $50 to overnight it. Let’s just say almost three weeks later, I haven’t received a thing. I have literally spent five hours calling every single day to understand why the warehouse hasn’t shipped. I was told items are in back order but half weren’t, yet they haven’t shipped. They use the most antiquated software ever. Absolutely horrid.

$20 shipping and $9 to return. $just wasted $29 dollars to find out size charts are wrong and goods are cheaply made.

If I could give 0 stars, I would. Horrible customer service. They charged me for a backordered item even though I cancelled the item. Have had to call custoner service 3 times to request my refund. They keep telling me they will issue the refund but never do. Its been over one month now and still no refund. I am going to report them as a fraudulent charge to my credit card tomorrow. Why does a company put a charge through to your credit card, knowing an item is on back order? Who does this??? No other company that I know of but these weasels.

I want to rereview territory ahead. Six months ago I wrote a one star review for their site and service. I gave them another chance and was shocked how well improved they are. I ordered 2 different items at different times and they arrived in 1 or 2 days. They deserve another chance from the disappointed customers. I did and was gladly surprised. Thank you, Michael

Unbelievably Horrible Company!!!! If I could give NEGATIVE Stars, I Would!!! Spent $260, for an XXL Dijon Mens Coat. Guess what arrived........an XL NAVY BLUE coat!!!! The Worst part is.....ON TOP OF THE COAT, IS THE ORDER SHEET!!!! IT READS "XXL DIJON MENS COAT"!!!! Unbelievable!!! DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!! AND, THEIR CUSTOMER SERVICE IS A JOKE!!!!! VERY CONDESCENDING, IN THEIR MESSAGES TO ME!!! I REPEAT, DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!!!! 👎👎👎👎👎

Worst company ever! I ordered an E-gift certificate for my son in law and after a week called them because it had not been received. Talked to 3 people, was put on hold for 25 minutes and hung up called back in, same person answered, I’m sure Donna was surprised to hear from me again, said she would stay on the line with me , we waited 20 minutes and she said they weren’t working that day! Really! Called in again, on hold for a Branch Manager, 20 minutes of hold and I have to leave a voicemail for them to call me back! It’s a week later and still no return call. Finally a rep says that the gift certificate was mailed! what??? Why??? And no one knew this? And this is not what I ordered. So my son in law tries to use it on-line, after I had called in to verify that it could be used on-line, and guess what? No, you can’t use it on-line, you have to call in to place your order! What a joke this company has become! Don’t buy from here! Check out Bar Blues. I’m sure everything about them will be much better! Very sad! I used to buy my husband clothes here all the time because he is a Med Tall guy, but not anymore! They won’t get another penny of my money after this fiasco!

Don’t buy from this company. My experience was 1) very long initial delivery time; 2) product is mediocre quality but return charges were so high that I figured I’d go for exchange rather than severe loss; & 3) call center staff gives nonsensical answers about what is in stock. Over a month & I don’t have my replacements or answers

dishonest website. customer service non-existent. messages never answered. no delivery or shipping info available.

I was a faithful TA customer for years and returned only one item sent in error; however, a recent batch of 5 shirts are way too small and they are the same size as about two dozen other TA shirts. Since they shrunk after the first washing, which was recommended by the company they are all too small and now can't be returned because they were washed.

Service is the worst ever. Like the other reviewers state they won't return emails and also didn't send a return label, Also sent the wrong size. How this company is still in business is a mystery. DO NOT DO BUSINESS WITH THIS COPMPANY> You've been warned

Service stinks, sent the wrong size, no return label, 800#'s don't work, no one ever gets back on chat. First and last order.

I’ve been a loyal customer and received your catalog- what a confusing debacle. The sizing is a joke I called your customer service for clarification and was hung up on. You have lost a loyal customer/// what has happened? Your new people need to find another line of work- really disappointing, rude and did not clear up any of my concerns. Good bye

I've had the same experience as another customer trying to stop catalogs. Tried calling many times, going online, etc. The claim you might get a couple more, but they never sop coming. I hate the horrible waste of trees.

I found an old Territory Ahead gift card while cleaning out a drawer. Before the pandemic, I had been a regular TA customer. I will say that I had noticed a slow decline in the quality of workmanship, including receiving a pair of pants that was clearly mis-sized. I called customer service to see if there was any value on the gift card. I was told that when J Peterman bought Territory Ahead, they had lost the old records so they could not tell me whether the gift card had any value. I suppose JP bought the "assets" and simply forgot about the "liabilities" of the old company. Well, one of the assets should be customer loyalty -- which they have now lost in my case. (I also remember when I loved buying things from J Peterman only to see the quality decline dramatically before they closed up shop in the late 1990s.)

Very poor quality product and experience, spent $455 for 5 shirts, refund for 1 shirt that didn't fit, had to pay return shipping!

I've been a TA customer for a very long time, this version of TA is almost unrecognizable. I placed an order for several shirts for my husband's birthday. I never received an order confirmation, or a shipping confirmation. Tried to log into my account and it was frozen. So I checked my credit card, and sure enough there was a charge (apparently the charging part of their process is the only bit that works). I called customer service for help. Wow, shockingly rude, no ownership at all! "We aren't responsible for website issues", which doesn't make sense since order confirmations, shipping confirmations and actually getting the stuff into shipping are not "website issues". It's been weeks and I do not have the order. The birthday has come and gone. Every company has a lifecycle, and TA is clearly at the end of their lifecycle. I prefer dependable suppliers that don't make me waste my time tracking down my orders, so I have made a CCPA request (consumer privacy, the right to be forgotten). TA will have to delete my personal information from their systems, will no longer be able to sell my personal information to other companies. Consumer privacy laws! Yay!!