Tesco Reviews 19,605

Hillhouse Road, Hamilton.
Woosh delivery driver mixed up order with another customer.
These things happen, however, when we tried to exchange the items for the correct ones we were told this wouldn't be possible as we had to raise a case on the Tesco app.
Asked to speak with the Duty Manager, who wouldn't leave their office, instead leaving a clearly much less senior member of staff to deal with the situation.
Really poor show from Tesco Management.

Tesco home delivery drivers this seems the only way tesco.are gonna listen .
I have complained to u 6 times about your delivery drivers blocking my driveway. Every week .
I am a disabled person if I need to get out my in my.van in a hurry I cant I am.also a wheelchair user u have been told this meny time .
But this still happening I think is is disgusting on your part .
I have plenty of cctv evidence.

Ordered garden furniture from Tesco Marketplace. Order didn't arrive. No contact from either Tesco or the seller. When I contacted Tesco they said it was nothing to do with them even though my payment was made through Tesco. Diabolical customer service. Wouldn't recommend

Bought 4 packs 750g 5% beef mince today from our Blackpool Clifton supermarket, took it home to vacuum pack for the freezer.
The new vacuum machine I bought would not vacuum and seal because there was so much watery blood being exudated from the vacuum ,it was too wet to seal.
This repeated for the other 3 pack I bought, never happened when I bought there mince before, which begs the question, are they adding water to increase volume.
As having worked in the meat industry for 40 years, I find it totally suspect, another way to extract more money from consumers?
I suppose “ Every Little Helps!…….GREEDY CORPORATIONS.

Tesco toilets Central way Wigan.
I had to put thr paper on the floor to soak up the water/pee!?
Not the first time.

Sorry but please keep them clean. There are a lot of people who dont give a damn, so make it harder for the cleaner !

I do have a quick video but it wont let me add it.

And it was on my shoes.

Sharon

Experienced security stopping someone but the way it was handled was disrespectful the gentleman had got his receipt but in the Rotherham superstore the security and their demeaner is shocking.
I have thought it for a long time they look down at you and in general do not come across in a very nice way and that is at least 4 of them that i have seen working together.
They actually think because they are security and class them selves i would imagine as masculine they can look at people and look down at them , it is not acceptable on any level

I was shocked to find out Tesco whoosh is limited to what THEY say you can have.
One can't buy what one wants, it has to be THEIR chosen items.
WHAT A COMPLETE COMMUNIST STATE CONTROLLED attitude.
I won't be bothering.

Tesco market place - evidently hoped to outsource like Amazon but without any of the customer protection. We ordered three items, two have arrived damaged and each requires us to go online to Tesco who have a table of sellers with email addresses, no phone number - in order to sort out the problem ourselves. No contact details or link to this resource in the email receipt - a clunky and time consuming process for the buyer. Would not recommend.

Disha, Csilla and evening security at Russel square Tesco found my phone and helped with shop
Thank you all staff team amazing

Its about time tesco put its name to whoosh instead of absolving themselves of responsibilty were whoosh delivers go wrong. iN doing this it become a massive disincentive to avoid whoosh like the plague.

My local Tesco depot is about 100 yards from my home. Over the past 3 months I have noticed huge increases in prices in particular brands which were the savers. it has become clear that since many of the customers are fighting a cost of living crisis they will naturally go to saver brands however its clear to me that Tesco are now targeting those brands which in one product I have noticed it increase by at least 20%. This by any other name is extortion and I am getting close to stop shopping at any Tesco store and we spend around 7 grand a year there.

Another bug bear is buying pre packed fruit, in every branch of Tesco I have been in, its clear that for every say six oranges, apples pears or whatever at least one will look like it's ready to go off. This is a con and effectively mis selling. I plan to contact trading standards to this end.

The ease of ordering fast delivery and great item

I had a very disappointing experience with Tesco Northampton Link Road Express and Tesco’s complaint handling afterwards. The issue involved the conduct of the store manager during an incident at the store. In my view, the manager’s behaviour was rude, dismissive and unprofessional. When I raised a formal complaint, I expected Tesco to properly review the matter, address the conduct concerns and provide a clear explanation. Instead, Tesco’s response mainly relied on the store’s manager own version of events. I provided an audio recording, but the complaint responses did not properly address the key points I raised about the manager’s verbal conduct and professionalism. When I asked for the complaint to be escalated to a senior complaints manager, area manager, regional manager or someone independent who had not already dealt with the case, Tesco refused. The response I received stated: "I’m unable to escalate this any further and I won’t be engaging any further regarding this". I found this extremely dismissive and unacceptable from Tesco’s Executive Office. A customer complaint involving alleged poor conduct by a store manager should not be closed down in this way especially when evidence has been provided and specific questions remain unanswered. Based on this experience, I am very disappointed with both the store manager’s conduct and Tesco’s complaint handling.

Bought Tesco meal deals along with some other groceries
Cooked the meal then opened the trifle and disappointed to find that Tesco have not only increased the price of the meal deal from £12 to £15 but have reduced the size of the trifle and probably all the puddings.
Typical Tesco it’s all about profit.

Sorry Tesco, but putting up the price of bakery apple pies by 10% is just a no no and gets you a one star…
These pies have doubled in price in about 3 years….well above the inflation figures…
Tesco has to make money somewhere to inflate their vast profits!!

Morgan at Tesco Kingston in Milton Keynes is my hero of the week! In a menopause brain fog I left my banking card at the store. Morgan made sure I got it back and panic was averted. He went above and beyond and is a real ambassador for the store - thank you Morgan!

3 out of the last 4 deliveries were not to standard.
2 of them, the gave me items which expired the SAME day! These were things like, milk, sausages etc
Then in rhe last delivery bleach leaked all over the food, my daughter was wearing her favourite tshirt from when she was a performer at Birmingham Hippodrome, guess what? Bleach all over the shirt (came off the food she was putting away) !!
Fuming I emailed the chief executive. I get a pathetic non helpful reply from he secretary or someone else. Not him as it was a woman.
Basically, I should have told the driver WHICH I DID! I showed him the leaking bleach... then by the time the second crate was emptied I heard a commotion in the kitchen to my daughter going mad about her shirt. So I told her to come here and show the driver!! He said absolutely NOTHING. he froze like a dear in headlights!
I told him I know it's not you fault but these shirts are limited edition and it was her dream to perform there since she was a nipper!
He told me to email a complain (which i did) they told me If I want a refund to take all the items covered in bleach back to the store) why the hell should I? 3 out of 4 failings!
They should come and collect it if they want to be funny!
Oh and I need to dig a receipt out for the tshirt (which i cannot find) or they won't refund that either.
Absolutely disgusting service.
I have used Tesco since I was 17 years old. Im 48 now and they can get stuffed, ill take my business elsewhere. If I were you, I wouldn't use them at all based on their lack of attention to detail and owning their mistakes and paying up for the hurt and inconvenience caused. Now imagine if that bleach got consumed?? Oh yes, things would be VERY different then eh Tesco?
Shocking.

Dropped in to Airdrie store to upgrade my phone sim. I'm not knowledgeable at all, so I was very pleased with the service I received from Kristie. She was extremely pleasant, patient and helpful! 5 stars Kristie!!

​I wanted to share a big thank you to Simon at Tesco Chesterfield for his excellent help in-store today. He assisted me throughout my entire shopping trip and delivered truly fantastic service with a smile.

Using online shopping for the first time, the items i wanted can only be purchased at the Superstorevin St Leonards.
Just had a major operation, so cannot drive or carry items. On bedrest for 6 weeks.
Items put in whoosh!!! Whatever that means (small stores) so they dont do items. The young man tried to be helpful, however advise i would have to wait for 2 hours to speak to a manager.
Thats if they even call. I need particular drink to take my medication.
Clearly the vulnerable and disabled are a low priority. I cannot drive due to my medication and cannot lift or carry heavy items. No duty of care. Was told make a bigger shop so that they can get more money. Disgusting! Happy for me to be without essential items for those housebound.
Update, missed call as it was witheld, my phone does not accept withold numbers. The onus was put on me. Despite my vulnerability, to change background or get someone to assist, despite advising no family live locally and neighbours unavailable.happy for me to have no food or drink. Disgusting. Happy to exploit the vulnerable.