The representative was so kind and tried her best. My passport had gone missing & I could not fly & needed a hotel. When trying to book it said my card was declined. The representative said that the s... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Bit annoying I couldn’t speak to a human straight away with what should have been a 3 minute query. Took about 20 minutes in the end. I tried to go online but server didn’t respond ( their end not min... See more
When I phoned Tesco about my credit card, the lady answered promptly. She was very helpful, knowledgeable and polite. I’ve had few problems banking with Tescos, all which they sorted out immediately... See more
It was very quick and easy to apply and the key thing is to be honest. The process took around 10 minutes and with what your required to provide when applying made it feel very safe and sec... See more
Company details
- #35 of 48 best companies in Bank
Written by the company
Looking to apply for a new credit card, a loan, or to grow your savings? Tesco Bank could help you make the most of your money. Check out our exclusive offers, helpful tools and guides and learn how to get the very best value with your Clubcard. Tesco Bank is a trading name of Barclays Bank UK PLC.
Personal Loans
Written by the company
- Looking to buy a car, make home improvements or get on top of your finances? Discover how our loans could help you. Subject to status.
Contact info
2 South Gyle Crescent, EH12 9FQ, Edinburgh, United Kingdom
- https://www.tescobank.com/help/contact-us/
- www.tescobank.com
Credit Cards
4.3
Excellent
53k reviews
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I called Tesco Bank to explain my…
I called Tesco Bank to explain my situation and initially spoke to a representative. After I explained my issue, I was placed on hold for around 5 minutes. I was then informed that my call would be transferred, and I was put on hold again for about 8–10 minutes. Unfortunately, after waiting, the call was unexpectedly disconnected.
I tried calling back multiple times afterwards, but I was unable to get through again, which was very frustrating as I still needed support regarding my issue.
I hope Tesco Bank can look into this matter and improve call handling and communication so customers are not left waiting or disconnected without explanation.
4 June 2026
I wanted to pay my bill and had an…
I wanted to pay my bill and had an incorrect code from a few months ago. The operator on the phone was helpful and informative about getting a new code and providing information to help me.
3 June 2026
Tesco telephone help was first class…
Tesco telephone help was first class and answered my query very quickly
4 June 2026
Very easy to talk to very helpful and…
Very easy to talk to very helpful and understanding
4 June 2026
The advisor was able to meet my request.
4 June 2026
Really good experience and cheap rates…
Really good experience and cheap rates of interest
3 June 2026
Excellent customer service
3 June 2026
Bit annoying I couldn’t speak to a…
Bit annoying I couldn’t speak to a human straight away with what should have been a 3 minute query. Took about 20 minutes in the end. I tried to go online but server didn’t respond ( their end not mine) slightly fristrating
4 June 2026
The expertise in which the transaction…
The expertise in which the transaction are handled
4 June 2026
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