Tesco International Calling Reviews 210

I found the virtual sign-up a little perplexing, but Natalia ensured that my account was set up smoothly.

She responded to my initial query in an hour, and sorted out my difficulties so I could use the card first thing the following day.

I don't use international calling very much but when I went to use it recently I saw my balance was zero.

Tesco put an expiry clause on your balance and if not used within 6 months steal your money.

Bad form Tesco but I guess every little helps your profits!!

my call to customer service was answered promptly and advisor gave good clear advice on how to resolve my issue and talked me through the settings while on the call, then called me back later to check all was resolved, great service

I contacted Tesco international customer services today regarding my top up voucher. Mr Riaz (advisor) was extreamly helpful, professional and quick in resolving my issue. Further to this, Mr Riaz helped me step by step set up my Tesco international application and further assisted me with this. In addition to this, Mr Riaz further explained in detail how the top up services worked and elaborated on where I can purchase the vouchers from. This was definitely a pleasant experience and the best customer service received. Thank you!

(Safiya)

It was a beautiful experience that I received from Tesco International Calling today, at first I thought I wouldn't bother myself with the issue but I had to raise it, and to my surprise, it was well dealt with and the lady called Catherine deserved an award 🏆, and the customer service went through the easy way for me, thank you very much once again, I appreciate it.

Great customer service from Tesco International Calling …. from Sanna R, from Catherine and from the team that back them up. This is the second time I have needed to make contact in the last year and I have found you really responsive, helpful, customer centric, friendly and just on it. Great job!

Fantastic service from the team at Tesco International Calling. I had an initial glitch with making a call and they were quick to resolve providing clear information on how to. Very pleased with the Service and will recommend.
Big up to Natalia and Namza👏

I just had Chris walking me through adding credit to my card using the app. The call went smoothly. Chis was great.

Wonderful Service from Sanna who I spoke to on the telephone. She sorted out my problems with the app in a few minutes with no problem at all. She was amazing and I am so grateful for her help. She has explained everything to me perfectly.

I must commend Sanna R for her patience and help in helping me and my wife in using the App which has been a mystery to me up to now. This level of customer service and patience in this day and age is outstanding - a level for some organisations to aspire towards - please pass on our thanks !

Don't use this app to call the Caribbean. It was recommended to me but it is useless. The connection is so bad that the recipient can't hear the conversation. A total waste of money @ 17p per minute. I have not had a single successful call since I signed up. I would give it no stars if I could.

Spoke to Natalia and she was so very helpful, polite and friendly. She also gave advice on topping up
I am so very happy with using Tesco international as I make calls to Ireland, Canada and Australia, the cost is so very good

I had a complicated issue with the calling app, and sanna-R was just amazing, her patience is unmatched in all my customer advice interactions, over many years.
Thank-you so much Sanna-r for your assistance.
ps. the app usually works great!

Absolutely superb service from Catherine, very thorough, speedy and efficient in the way that she solved my problem.
Many, many thanks.
William.

Chris worked hard solving the difficulty I had connecting with my NZ relative. He kept going patiently and cheerfully until he solved the problem,
Thank you Chris.
Daphne

Thank you to the team who helped me. I had just topped up my calling card. My balance never updated instead I was told my calling card had expired. Thank you Sanna R.

I disliked the fact that it took me over 20 minutes to find out a Tesco international calling customer service number. The number is not even available on Google.
The app doesn't not give an option to speak to someone. But when I eventually got to speak to a real human gentleman called Chris, he was extremely helpful, knowledgeable and good communicator.
So well done Chris and thank you.

Chris the call handler was very patient, called back twice after consulting their technical department and solved my problem. Very efficient and sorted my problem!

My phone stopped recognising the app so i could not make any calls.
I phoned their customer care and spoke to Kathrine. She took my details and info on my phone and said she would speak to technical and would phone back. Well she phoned back and the app works now. Thank you Tesco for still having a customer service that works.

Has been having problems trying to add credit to my account. Unfortunately I did not get much help from my local Tesco. Today I rang am I glad I did. Spoke to Chris who was helpful, informative, kind and considerate such a gentleman. Tesco International calling make sure you keep this fantastic team member. Thanks Chris. Beth 👍🏻