Tesla Reviews 

Total disappointment!

If this is how you do your job, people will soon stop buying this brand. I wasted two days visiting the service center in Timișoara, then another day in Thessaloniki, and the problem still has not been resolved. The knocking noise from the front suspension is still there.

In Thessaloniki, I heard the most ridiculous statement from the service advisor: that the shock absorbers are “lifetime components” and do not need to be replaced. That is simply unacceptable.

My next car will most likely not be a Tesla because of this kind of attitude. We now have BYD available in Bulgaria with a solid warranty, and I am seriously considering selling my Tesla and switching to BYD solely because of the incompetence I have experienced from your service centers.

I like my Tesla, but after this experience, I would never buy a new Tesla again.

Just bought used Tesla model 3 privately. Cruise control not working they said most likely software. Bring it in and an estimate of £196 was given. And today it jumped up to £2022.47!! For a replacement car computer! And warranty ran out last year. And customer service is terrible, takes hours to chat live as there isn't anyone ever available! Soo frustrating. So definitely at this point I wouldn't recommend Tesla . Should have stuck with my BMW ! Terrible and it's a manufacturing fault! And I need to pay!

Very disappointed. Last week I went to Tesla Longbridge centre for buying a car they said you can get the car tomorrow. I paid the deposit and my finance was accepted last week but it’s more than a week now they changed my delivery date 4th time . Because car is not HPI clear yet . Why they advertise a car that is still on HPI . I face the problem I don’t have a car and they don’t care .

If I could give zero I would, product is fantastic, service is by a million miles worst I’ve ever had the misfortune of dealing with.

Trying to buy a vehicle has been the most painful experience. I've finally gone ahead on the website and spent two hours and their system doesnt recogonize my company address so now i can't order the car. No other way to make an order so i'll have to buy another vehicle because their systems dont work.

Ordered a car and told it was in stock. Paid for the car only to be told in the app that they cannot confirm a delivery date despite the car being in stock. Staff are woke, completely useless, and hide behind laptops and Apps and avoid taking customer criticism. I've called several times to see what's going on and on both occasions I was on hold waiting for an agent for over 30 minutes. The first call the agent blamed the DVLA and the second call the agent said it was a Tesla issue due to the model changes and the DVLA. I've sold my car, nobody can confirm a delivery date and I'm now without transport. I'm going out this weekend to buy an old car as I don't trust this being sorted out anytime soon. I'm also in conversations with my bank about getting my money back but seeing as I paid for it by bank transfer I don't really have a leg to stand on. Order a Tesla and you will probably be misled and end up waiting until Xmas so Buyer beware and maybe I should have bought my second choice "Mercedes".....

Scam- I part exchanged my car with them 3 weeks ago and collected a new car. They still haven’t paid me for my part exchange yet they have since sold it !!!

I referred my daughter to buy Tesla. It has been over 2 months Tesla has been rescheduling deliver more than three times. They kept on messaging that we are having difficulties in finance department. She took three times day off in order to collect the car. Right atvthe last minute they change the delivery date without even bothering phoning us. I would definitely not recommend Tesla due to their poor customer service. Overall the car is great but not worth waiting for that long. I would rather pay APR than not paying.

After owning teslas, safe to say I'll never buy one again. I've received such poor service at Anaheim Hills Service center. I've been working with them on a buy back, and have received the worst communication with a "Sr" service advisor named Steven Sandoval, who doesn't know how to reply to an email or return a call. Terrible experience working with him throughout this buy back process. Biggest mistake was going to that service center.

Only popped in to charge. Greeted by a great friendly professional guy who offered to tyre check and fill screen wash as a complimentary service who also told us about tea & coffee and WC facilities.
Thanks full compliments sorry I didn’t get your name! 10am 9/6/26

Just (8th June 15.11) been to Tesla Hillerød, Denmark, service Departement, requesting for assistance about on lineshopping product.
Your employee was not at all helpful and did not really care about my request, smiling.
Very rude behaviour.

Try spending £50,000 to buy a car and Tesla do not appear to want your business. No way to contact anyone when things go wrong. No phone number to ring to get help. No replies to emails, or if you do get one it’s just an AI generated rubbish one that does not help.
My advice is go to a car company that wants your custom!

Don't waste your time.

Ordered my car in 9th Dec 2025, expected to be delivered on 12th Feb. This delivery date was then pushed to March, and then 2nd half of May. I ordered the car with 5 years 0% interest, and a £2k deposit contribution as advertised in the offer.

A few days before collecting the car, my finance was rejected as BlackHorse stated that Tesla delivered the car too late, and BlackHorse cannot offer me the original offer. The best Tesla could do was 5 years at 2.9% and no deposit contribution. I rejected this, and cancelled the order, as this wasn't what I signed up for; Tesla said they'll cancel and just hung up on me - no apology whatsoever.

I had paid £200 + £1800 as a deposit; Tesla said refunds take up to 21 working days. I received my £200 refund within 2 weeks. I had to chase Tesla for my £1800, and they told me that the refund was "paused" in their process and had to be restarted...meaning I have to wait up to 42 working days in total to receive my £1800 refund - I am still waiting for my own money to be returned to me.

If you want to buy a car with good customer service and no stress - this isn't the place to be; this whole transaction has just been poor since I ordered the car.

Terrible customer service worst experience. Made me go to six appointments spent $1200 to have my extended warranty approved even after I had it activated and after all that they said, I will not be eligible for one. Every time I call customer service they hold me 30 minutes on the line checking and drop the call.

was on hold for hours to have a rep tell me call back and pray i get a Spanish speaker rep.. literraly call and pray because no spanish agents

I bought my Model 3 in 2022, and unfortunately my experience with Tesla has been extremely disappointing. During the warranty period, I already had several issues: the front seat had to be repaired, a part on the wheels needed replacement (which I only discovered thanks to the professional who changes my tires every season), and both front lights had condensation and needed to be fixed. These were only some of the problems.

Now, four years later and with no warranty, Tesla gave me a quote of $4,500 to fix a noise and a steering issue. I decided to split the repairs and asked them to fix what they said was the priority. After the service, the car came back worse: the steering wheel does not work properly, the audio system has problems, and the FSD disconnects. When I called again, they told me these new issues were “not related” and that I would have to pay even more to fix them.

They keep saying that “all cars have issues,” but honestly, my experience with Tesla has been terrible. I was initially happy with the car, and even with the small problems during the warranty, I believed I had made a good decision. I even said once that I would never go back to another brand. But now, I am sad to say that I cannot recommend Tesla.

My Toyota Prius was much cheaper, is two years older, has more mileage, and I have never had a single issue with it. The total maintenance cost of my Prius is still lower than what I have paid in just four years for the Tesla — even after considering the difference between electricity and gas.

Do not go for Tesla. The materials feel cheap, the repairs are constant, and it becomes an open faucet draining your money. The car seems designed to generate service costs. On top of that, you wait a long time for appointments, and you never have the guarantee that the issue they identify is the real cause — because there is always something new to fix.

Firstly, I love my Tesla and will never buy another gas powered car.
That being said, I will never buy another Tesla again because of the total lack of customer service. They try to run this entire company with zero live human beings. Trying to get service through the Tesla app is ludicrous.
When you buy a $50,000 car you expect to be able to pick up the phone and speak to a service advisor when you have a problem.

Wolverhampton service centre, ripped off with a fault in the roof, no chip and it happened parked up, put the crack in to chat gp and it confirmed it was not caused by any damage and a stress fracture, the fact I was on my drive with the car and would of seen anything hit it is besides the point, took it to them to look at and they showed the smallest mark that looked like it had been done with the smallest screwdriver in the world, I had a photo of the glass so know it wasn’t there, tried to complain and no one will deal with me,
No ho to complain to either

To Tesla Management / Customer Relations Team,

I am writing to express my extreme disappointment with my recent leasing experience at Tesla, which I would rate 1 star.

On, I placed a $250 non-refundable order deposit and selected a specific vehicle for lease through your website/app. The terms presented were clear at that time.[Date]

However, after proceeding with the application in the Tesla app, I was asked to pay a down payment 3 times higher than what was originally quoted during the initial selection process. This change was not disclosed upfront and only appeared after my $250 deposit was already locked in as non-refundable.

This practice feels deceptive. Customers should not be baited with one payment structure, then forced into a drastically different one after Tesla has secured a non-refundable deposit. The lack of transparency left me with two bad options: accept the inflated down payment or lose my $250.

Issues I experienced:
1. Bait-and-switch pricing: Down payment tripled from the original lease estimate shown before deposit.
2. Non-refundable deposit used as leverage: The $250 fee locked me into a process where Tesla could change terms without consequence.
3. No clear disclosure in app: The final numbers only appeared after multiple steps, making it impossible to make an informed decision upfront.

As a customer, I expect honesty and transparency from a brand like Tesla. This experience has eroded my trust completely. I request a full refund of my $250 deposit due to the material change in lease terms after payment.

I am also filing this complaint with the BBB and my state’s Attorney General’s Office regarding deceptive sales practices.

My order
Model 3
RN128318065
5YJ3E1EA0TF186022

Sincerely,
[Elgendi ]