Tesla Reviews 

**Tesla Service Review**

I recently had the pleasure of visiting the Tesla service center, heathrow west drayton branch and I must say, the experience was outstanding thanks to the exceptional service provided by Isha and Sam at the reception. From the moment I walked in, they greeted me with warm smiles and a genuine willingness to assist with my inquiry.

Isha and Sam were absolutely first-class in their approach. They took the time to understand my needs and promptly handled my request for replacement parts. Their professionalism and attention to detail made the entire process smooth and efficient.

It’s not just about getting the job done; it’s about the way you feel when you’re there, and these two went above and beyond to ensure I felt valued as a customer. Their positive attitudes and willingness to help truly set the tone for a fantastic service experience.

I can’t recommend the Tesla service team highly enough, especially Isha and Sam. Thank you for making what could have been a stressful situation into a pleasant one! Keep up the great work!

I’ve never in my life had a company try so hard to lose a car sale.
The current trade in offer meant we were going to get an ex demo (but new) Tesla, and we got a valuation for ours from them 6 weeks ago of nearly 16k for our 4.5 year old Tesla.
They came back after accidentally sending an offer for 15.3k and quickly cancelling it with 13.9k because our tyres weren’t Michelin despite being good tyres. Apparently they HAVE to have Michelin tyres to be accepted as trade in???!!!, despite the fact they’ll probably replace them anyway! They even asked if we had the old ones?!!!
Apparently not having Michelin tyres costs them 2k to replace. What a crock. They are trying to just not give you the full offer but thinking you’ll still be grateful that you end up with a balance of about 1500 as the “bonus”
We were given wrong information about the car we were going to buy meaning it was 2k more than we were told, nobody cared, we have had to chase every question for answers multiple times, they don’t care. We were happy to have 1k knocked off for the tires and the minor normal wear and tear but they still wanted another one out of what feels like spite!! So we cancelled the order. They just lost a cash buy because they don’t care about doing business.
Wondering if the cancellation team with then try and make it right, but they can’t. All the joy of buying a new car sucked out of it by ignorance, incompetence and apathy.
When they start losing jobs because sales are down, maybe they’ll value customer a bit more. But it will be too late.

The ownership experience hasn’t matched the promise. Having suspension issues and service visits on a fairly new car is not what you expect at this price.

Customer service is another weak spot. Getting through to the right department or getting clear answers is frustrating and meaningless. The worst support experience I ever had

Technical service is probably the worst I have ever experienced. After reporting an issue with home charging unit there has been absolutely no response from the "engeering team", either by phone or email. It has now been 3 weeks, and not even an acknowledgement that my problem was being looked into. Surely after sales service for such a "FANTASTIC" (Ha. Ha!) product should be a priority. NOT HAPPY.

Trying to order a Tesla through business finance has been an absolute joke.

I was sent a finance link that doesn’t work. Tesla won’t respond, and the finance company refuse to help, saying it has to come from Tesla. So I’m stuck in a loop caused entirely by Tesla’s incompetence.

I’ve contacted Keaton, Louis, Anna, Callum, Josh, and even customer services. No meaningful response, no updates, no support , just silence.

Based on this experience, my reasonable conclusion is Tesla have hired people who don’t care, aren’t trained, or are simply incapable. If this is the service before they’ve even taken my money, I dread to think what it’s like after delivery.

If you’re thinking of buying a Tesla, do yourself a favour. At the time of writing, 2051 out of 2774 Trustpilot reviews are 1 star. That alone tells you something is seriously wrong. Go and buy another car instead.

Now let’s see if Tesla respond as a result of this review like any decent organisation would.

I am sharing my experience to warn other potential Tesla owners about the poor repair quality and unprofessional service I recently received.

My Tesla broke down on 22 January. I contacted Tesla via the Tesla App, and on 26 January, the AA transported my car to Tesla Manchester Service Centre. After inspection, Tesla repaired multiple issues and replaced several major components, including:
• HVAC, PTC Service Assembly
• PTC Heater Dual Zone
• 12V Battery Assembly

I collected my car on 29 January. However, on the way home, I immediately noticed two serious problems that never existed before the repair:
1. A sharp, high-pitched wind noise when driving above 30 mph
2. A strong unpleasant smell when the heater is switched on

I contacted Tesla Customer Service immediately. A mobile technician was sent to my home, but the experience was shocking.

The technician only knocked on my door (did not ring the doorbell), stayed for less than 8 minutes, and left—even though I was at home. When I confronted him, he claimed my doorbell was broken and said he had called me, suggesting I might have blocked his number. This is completely untrue. My doorbell works, and I have never blocked any calls.

Worse still, the technician attempted to diagnose both the wind noise and the heater smell without properly test-driving the vehicle or operating the heater. When I questioned this, he simply told me to pay extra to replace the cabin filter and blamed the wind noise on my front windscreen, which had previously been replaced by my insurance company.

To prove this was not the windscreen, I personally sealed all four edges of the windscreen with tape and drove the car with both front windows partially open. The sharp wind noise was still present, clearly showing the issue is unrelated to the glass. Despite this, the technician refused to investigate further and kept pushing additional paid repairs.

This is completely unacceptable. If wind noise and smell appear immediately after HVAC-related repairs, it is reasonable to expect Tesla to take responsibility and properly investigate the workmanship, rather than shifting blame and asking for more money.

I bought a used Tesla to “try it out,” with the intention of potentially buying another Tesla in the future. After this experience, my confidence in Tesla’s service professionalism and quality is completely gone. Paying money to replace parts is not the issue — the issue is poor diagnosis, poor attitude, and unresolved problems.

Based on this experience, I cannot recommend Tesla to anyone, and I strongly disagree with the idea that Tesla provides high-quality service.

Extremely poor customer service. I wanted to buy parts, but they didn’t even connect me to part/service department. Then they hung up on me. I thank God that I don’t own one. I’m just a mechanic who wanted to replace a client Tesla’s gearbox fluid and its external replaceable filter. But they refused to give price and availability.

A Tesla was the only electric car on offer at a rental. It gave us a chance to rate Tesla against other electrics we're familiar with. It is opaque, fiddly and distracting to operate and some processes took two people to manage - before renting one, we recommend you take a weekend operator's course (most people don't have time for such nonsense, I expect). A final point: I would advise Elon Musk to spend some of his considerable fortune and no doubt extensive research capability on improving windshield cleaning - the Tesla we had seemed to have no better wipers or fluid dispersal than the most budget gas-guzzler. The weather was bad. We expected better of a high-tech, high-end vehicle.

Completely lacks human contact and any service level. As soon as something doesn’t tick an algorithm it all falls over. With no one overseeing the process there is no ownership to put anything right and there for nothing does. You get treated like an order number. Sadly it looks like I’m in good company with all the rating so low and common problem with service.

Asked for demo drive for granddaughter’s birthday as she loves Tesla Mike and Elle at sealand rd was amazing made my granddaughter’s birthday

I like the car but the service in Ireland is absolutely atrocious they are insulting they are elected they are confrontation they are impossible to get to talk to they refer you to the app and they have no idea how to use the app themselves they are absolutely a waste of time

Car 6 months old and had problems securing the charger for past 12 weeks, followed procedure using Tesla app as well as a couple of calls with their advisors. All we ask is a technician to visit the house to experience the problem we are having, that’s when it turns to crap because they are incredibly unhelpful. Big mistake buying the car and this weekend I intend to speak to the finance company and drop the car off where it was ordered. Strongly recommend anybody considering buying one to explore other manufacturers

Owning my second Tesla electric vehicle has given me a well-rounded view of both the strengths and shortcomings of the brand. On the positive side, the vehicles themselves perform reliably with minimal maintenance needs. For daily use, they’re efficient, smooth, and generally dependable. However, I strongly suggest installing a home charger. Relying on Tesla’s superchargers can become costly, and in busy areas you may face long wait times. Since Tesla controls access to these chargers, they can also restrict usage if you don’t agree to certain service charges, which adds another layer of inconvenience.
Tesla’s bumper-to-bumper warranty is intended to cover defects, but my experience shows that coverage can be inconsistent. When the horn on my Model 3 failed—a basic safety feature—the car was only a year and a half old and still under warranty. Despite this, Tesla initially attempted to charge me several hundred dollars for the repair. Only after a lengthy discussion did they agree to fix it under warranty. In contrast, when the door handle began peeling, something other major manufacturers like BMW, Mercedes, Chevy, or Ford would typically replace without hesitation, Tesla labeled it “normal wear and tear” and billed me $400. I disputed the charge and entered arbitration, as I believe the issue should have been covered.
The situation escalated when Tesla repeatedly contacted me for payment and restricted my access to superchargers until the bill was resolved or arbitration concluded—a process that can take months. This tactic felt coercive and raised serious ethical concerns about how Tesla handles customer disputes.
The referral program also proved disappointing. Although I earned $2,000 in referral credits by recommending Tesla to friends, I later learned that only 75% of those credits could be used before they expired in 12 months—an expiration timeline that wasn’t clearly communicated. As a result, a significant portion of the credits went unused, leaving me reluctant to participate in future referrals.
Overall, while Tesla vehicles themselves offer solid performance, the customer service experience, warranty inconsistencies, and unclear program policies make ownership more frustrating than it should be.

Shit services several time calls to support no answer no call back

shit car no good looking viechles cyber truck looks a brick on wheels only good for distruction and dragracing and cyber truck is invinceble so its easy to rob banks and get away

Ordered a brand new car - apparently they are too busy to deliver it to a local branch, so you have to drive hours (over 100 miles) to pick it up - means 2 of us taking half a day off work and immediately putting significant miles on just to take delivery - they couldn't care less. Really not impressed

Tesla's self driving is pretty good. Everything else about Tesla absolutely sucks and nothing is worse than their customer service. Get ready for unexplained charges on your credit cards, a circle jerk every time you need a question answered and wait times on the phone that make the IRS and Motor Vehicles seem like they are moving at light speed.

I came in the dealership and immediately was greeted with disrespect, I asked to look for a car and got kicked out because I was apparently too broke, So I came back a week later and I was apparently banned for no reason.

I have never experienced such an appalling level of service at a car dealership. I purchased a Tesla Model 3 and paid in full before seeing the car, relying entirely on Tesla’s representations, because they apparently struggle with bank transfers on Saturdays.

When I collected the vehicle, the paintwork quality was completely unacceptable, and I had no choice but to reject the car. Despite this being Tesla’s fault, they have held my refund for over 70 days, preventing me from buying another car and causing me serious financial loss.

The communication has been abysmal: repeated emails ignored, promised callbacks never made, and continual excuses like “being expedited” or “key contacts out of office.” Even more shocking, the original sales advisor appears to have received a bonus or commission for a sale that never actually happened, while I was left chasing my own money.

To make matters worse, the same car was relisted for sale on Tesla’s website while my funds were still withheld. This is completely unacceptable, demonstrates a lack of transparency, and raises serious questions about Tesla’s quality control and customer care.

If you value your time, money, and sanity, I strongly advise avoiding Tesla Bristol until they overhaul their aftercare and accountability standards. This experience has destroyed my trust in the brand.