This is a complete SCAM! Please be aware of this site! SCAM! DON'T EVER PURCHASE ANYTHING THERE! I bought an eTextbook and then GONE! Nothing! They sent confirmation email like they are legit, but the... See more
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They are fraud. They took my personal details by saying that they would provide study notes about geography for SSC Clerical but when I downloaded I opened that pdf there was nothing it was just 2 3 p... See more
Please don’t purchase from them! I purchased an ebook for school and never received it, did not receive an email confirmation, absolutely nothing. They take your money and you don’t actually get the b... See more
I tied to reach out to customer service within minutes of purchase regarding an order that I had placed, after realizing that I had ordered the wrong edition. I just wanted to switch ISBNs. No respo... See more
Company details
Information provided by various external sources
Get up to 90% off Textbooks with Fast Free Shipping. Browse the largest selection of new and used textbooks online, or sell your college textbooks for cash.
Contact info
United States
- www.textbooks.com
1.2
Bad
99 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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I ordered three books and got TWO books…
I ordered three books and got TWO books completely different from what I ordered
28 August 2020
Unprompted review
Reply from Textbooks.com
Hi Carolina –
I’m sorry that there was an issue with what you received!
Please contact our customer service team at 877-292-6442 or help@textbooks.com and provide us with the ISBN of the items that you received, which were different than what you ordered. As long as we still have the items in stock, we will be happy to send a replacement order with the correct materials.
Best,
The Textbooks.com Team
Food stains, scribbled crayon, binding coming undone
Needed a textbook right away, so I purchased a used textbook from textbooks.com. Price was fair and I received the book the next day which was awesome. However, the condition of the book is appalling and almost unusable. I am shocked that they took this book back and resold it. I know it was only $50, but it is extremely damaged on the outside (outside cover is worn down and coming off/falling apart), crayon drawn all over and SCRIBBLED the inside, has food and dirt stains. Disgusting. Not okay.
1 July 2020
Unprompted review
Reply from Textbooks.com
Hi Emma –
I’m sorry that you received a book in that condition! All of our books are hand-inspected and should meet our quality guidelines, but on rare occasion a poor-quality book can slip through.
If you haven’t done so already, please contact our customer service team at 877-292-6442 or help@textbooks.com – if we still have the book in stock, we’ll be happy to replace it. Otherwise, we can offer a prepaid shipping label for a return/refund.
Best,
The Textbooks.com Team
I will never use this website again
I will never use this website again, and I recommend that no one else uses it either. I have homework due tonight for this and it said my book would be ready in an hour. It has now been well over an hour since I have purchased this and I cannot access this. I have emailed their support team and still have not received an email, this is the worst experience I have ever had.
24 May 2020
Unprompted review
Reply from Textbooks.com
Hi Connor –
I’m sorry to hear that your eBook was delayed! Our digital materials are typically delivered very quickly. In some uncommon cases, the delivery may experience a delay. You’re always welcome to contact our customer service team if you experience any issues with your order and we will be happy to check the status for you. To note: In response to the COVID-19 pandemic, we continue to meet or exceed the current CDC guidelines in our Customer Contact Center to ensure employee health and safety. The Customer Contact Center has adjusted staffing levels and hours – the digital support team is currently available from 8:00am – 5:00pm, Monday – Friday.
If you need any additional help, please contact our digital support team at 877-292-6442 x Option 4 or email us at ebooks@textbooks.com.
Best,
The Textbooks.com Team
Spanish used book
I purchased a used book in Spanish from Textbooks.com the due delivery date was for April 1st. It did arrived on March 29th, and couldn't be more please as per the condition of the book as it looks brand new, and without any marks written on the pages. Very please with my purchase.
30 March 2020
Unprompted review
Reply from Textbooks.com
Hi Victoria -
Thanks for taking the time to share your experience! Best of luck with your studies.
The Textbooks.com Team
All I can say is WOW!!!
All I can say is WOW!!!! I was desperate for a book for my daughter for her education classes. I called yesterday and ordered it right then. It came TODAY!!!!!! That is amazing. The customer service was perfect, UNBELIEVABLE fast shipment. And to top it all off.....THE BOOK WAS IN PERFECT CONDITION!!!! Thank you, Thank you!!!!
27 March 2020
Unprompted review
Reply from Textbooks.com
Hi Cindy -
Thanks for taking the time to share your experience! We're happy that we were able to help your daughter get the course materials needed for her classes.
Best of luck to your daughter this term!
The Textbooks.com Team
EBOOK NOT RECIEVED
Ordered an ebook and still haven't received it after 24 hours. It kept saying Authorization In Progress. But they have the audacity to tell me authorization in progress after they charged me.
2 February 2020
Unprompted review
Reply from Textbooks.com
Hi Ali -
In looking at your order, your eBook was available in your account as of 9:00am central yesterday.
If you are having any access issues or have questions regarding the functionality of the eBook, please contact our digital support team at 877-292-6442 x 4.
Best,
The Textbooks.com Team
Scam
I bought an ebook from them, I was supposed to get the access code to a ebook in a package after 3 days of delivery. I received the code, tried to access the ebook and was told this is the access code to the exercises to the textbook-No, it didn`t mention anything about it being the "exercises in the textbook", but that was what i got instead of an actual ebook.
Then I called their customer service and their representative wouldn`t do anything about this scamming and misleading situation. I had to call my credit card company to report this as a scam.
10/10 wouldn`t recommend
30 January 2020
Unprompted review
A lot missing pages
I bought a used textbook, delivery was ok because I payed for ups one. But the textbook is absurd. There’s a lot missing pages in every single chapters which I will need the most. How they sell this kind of textbook for 60dollars, which is not cheap at all. And I sent an e-mail didn’t get answer yet but totally disappointed. I highly recommend not to use this website for used textbook at all. This is not for sale quality even if it’s free I wouldn’t need this; so many missing pages.
28 January 2020
Unprompted review
Reply from Textbooks.com
Hi Yujin –
I’m sorry that you received a book in this condition!
All of our books are hand-inspected, but occasionally one that doesn’t meet our standards will make it into our inventory. We’re always happy to replace any items that don’t meet our used book guidelines or provide a prepaid shipping label so that you can return the book at no cost.
It appears that you reached our customer service team and received a prepaid shipping label for this order.
If you have any further questions, please feel free to contact our customer service team at 877-292-6442 or help@textbooks.com.
Best,
The Textbooks.com Team
Ordered a book two weeks ago finally…
Ordered a book two weeks ago finally got it and turns out they sent me the wrong book. The best they can do to remedy the situation 10% off my next purchase, ha I’m never buying from this crappy site again and neither should you!
24 January 2020
Unprompted review
Reply from Textbooks.com
Hi Alex –
I’m sorry for the difficulty with your order!
It appears that you placed your order through the Textbooks.com Marketplace.
Our Marketplace is comprised of various independent sellers, who post through our site and fulfill orders outside of our warehouse. Any issues with your order should be reported to the seller who fulfilled your order.
If you are unable to reach a resolution with your seller, please contact our marketplace support team at: marketplace@textbooks.com – we’ll be happy to help.
Best,
The Textbooks.com Team
Wouldn't take back their own book less than 1 week later
I purchased a used book from this site for $160 and before I even read the book I decided not to take the class that it was for so I went through the buyback process with the same site only A WEEK after purchasing the book and they told me it was ineligible for return because of excessive writing/highlighting even though I never used the book.
23 January 2020
Unprompted review
Reply from Textbooks.com
Hi Katie -
I'm sorry to hear that there was an issue with your buyback!
Please contact our customer service team at 877-292-6442 or help@textbooks.com. You're welcome to ask for a Team Leader or Supervisor and we'll be happy to help you with this issue.
Best,
The Textbooks.com Team
DO NOT BUY FROM TEXTBOOKS.COM
I bought my online textbook from this website, and it says that my textbook will be here in 30 minutes. 1 hour later, it is not here yet! Please, do not buy from this website.
19 January 2020
Unprompted review
Reply from Textbooks.com
I’m sorry to hear that your eBook was delayed! Our digital materials are typically delivered very quickly. In some uncommon cases, the delivery may experience a delay. You’re always welcome to contact our customer service team if you experience any issues with your order and we will be happy to check the status for you.
If you need any additional help, please contact our digital support team at 877-292-6442 x Option 4 or email us at help@textbooks.com.
Best,
The Textbooks.com Team
I ordered a textbook for my nephew that…
I ordered a textbook for my nephew that was needed in 3 weeks. My account was charged the day I ordered it for $175. There has been no email or contact. There is no way to call them and you have to email them to get a response. I wish I had read the reviews before I ordered from them. I am worried that I will not receive this book.
13 January 2020
Unprompted review
Reply from Textbooks.com
Hi Carol -
Please contact our customer service team at 877-292-6442 or help@textbooks.com and we'll be happy to check the status of your order. All orders directly from Textbooks.com will have tracking information that you can use to monitor the status of your shipment. Orders from our marketplace may have tracking information or delivery confirmation, depending on the shipping speed and marketplace seller that was selected.
Best,
The Textbooks.com Team
Poor Shipping and Unclear Checkout
I went to order my mandatory school textbook and it was very hard to order it because I kept clicking the "checkout" button and it just reloaded the screen I was on. I then went to order next day shipping and I will be receiving my textbook in more than 2 days. When we ordering the book the first time (yes it took us multiple tries), it sent a notification to my phone and requested permission to order the book. When we did not respond after 5 MINUTES it CANCELLED the order and when we went to reorder it NEVER went through even though I got an emailing saying it did. I was stunned that this was so disorganized and I am now missing an extremely important textbook. I would not recommend this sight if you are looking for an important mandatory book.
10 January 2020
Unprompted review
Reply from Textbooks.com
Hi Elizabeth -
I'm sorry for your experience on our site!
What you've explained is not typical for the checkout process on our site. If you've not done so already, please contact our customer service department at 877-292-6442 or help@textbooks.com. We would like to collect additional information about your ordering experience. If you are ordering books directly from Textbooks.com (not The Marketplace), we can also help you place the order by phone and can ensure that the order has completed properly.
Best,
The Textbooks.com Team
Dissapointed
I was buying a book for a friend . I already had a used copy of the book but wanted to send her a new one . I thought I was buying new book for the friend . Textbooks sent a beat up written in copy and charged me $30 more than the nice used one I have ..
Never use Textbooks - O star rating
8 January 2020
Unprompted review
Reply from Textbooks.com
Hi John –
I’m sorry that you received a book in poor condition!
It does look like you purchased a used copy. Our used copies may contain some highlighting or writing but shouldn’t have any physical damage beyond normal wear.
If you contact our customer service team at help@textbooks.com or 877-292-6442, we’ll be happy to arrange a return and full refund for the item.
Best,
The Textbooks.com Team
Not for gifts
I ordered a new book and it came with this giant sticker on the back which is impossible to remove without little bits tearing off and the whole thing leaving residue. I wanted to give this as a gift but now it looks awful.
20 December 2019
Unprompted review
I am only placing a star because that… is the only way I can enter a comment.
I am only placing a star because that is the only way I can make a comment. I ordered my book and emailed the company still have not received my book. This is the first time I have used them. I have used other book companies where I purchased an ebook and got it instantly. I even called the company and I only got an answering machine. Really?! I want my money back. What is the point of purchasing an ebook rental and not having access to it, note there is even a time limit on how long I can use the book.
27 November 2019
Unprompted review
Reply from Textbooks.com
Hi TJ -
Our customer service is typically available from 8:00am - 6:00pm, M-F, however - we will be closing at 12:00pm today for the upcoming Holiday. I checked your order and your eBook is currently available in your account, but has not yet been viewed.
If you log into your Textbooks.com account, you can select 'Access Your eContent' under the Digital Bookshelf header. You should also have a separate email from us with additional information on accessing your eBook.
If you have further questions, please let us know!
Best,
The Textbooks.com Team
If you need quick access to ebooks do…
If you need quick access to ebooks do not buy I have a assignment due and it is still saying Authorization In Progress after it took my money. Will never purchase from here again
23 November 2019
Unprompted review
Reply from Textbooks.com
Hi Shantel-
I’m sorry to hear that your eBook was delayed! Our digital materials are typically delivered very quickly. In some uncommon cases, the delivery may experience a delay. You’re always welcome to contact our customer service team if you experience any issues with your order and we will be happy to check the status for you.
I looked at your order and your eBook was available to view yesterday morning. You should have received additional information on accessing your eBook at that time.
If you need any additional help, please contact our digital support team at 877-292-6442 x Option 4 for assistance.
Best,
The Textbooks.com Team
Sent the wrong book
Sent the wrong book. Waste of time and money. No free return. Don't bother with.these folks.
4 November 2019
Unprompted review
Reply from Textbooks.com
Hi Nancy -
I'm sorry you received a different book than what you needed!
I see that we sent you a prepaid shipping label to return the book for a refund. This was sent to the same email address that you used to create your account.
If you have any questions that weren't addressed in our email, please feel free to reply or give us a call at 877-292-6442 and we'll be happy to help!
Best,
The Textbooks.com Team
Would give 0 stars if I could
Would give 0 stars if I could. I sold 3 textbooks back to this site, 2 were literally brand new. One of the books I sold back to them was an anatomy atlas because I realized I didn’t need it for my class but already took the plastic off so I couldn’t get a refund from the bookstore. Textbooks.com received the book and said it wasn’t accepted because it was damaged. I called to find out why this was because I literally bought the book 2 weeks ago before this. They said the code on the inside of the cover was scratched off. I know for a fact it wasn’t because I never even opened the book to use and bought it brand new. I wish I would’ve taken a picture so I had proof. I paid $8.95 to have the book shipped back to me so that I could maybe sell to another student. Sure enough the code is scratched off now and it will probably be useless. I will NEVER use this site again and don’t recommend it to anyone.
1 November 2019
Unprompted review
Take Your Money Elsewhere
I am livid. I need a book for tomorrow and ordered it yesterday morning. It is an E-Book, and even though it says it's still authorizing, money is showing pending on my bank account. I wouldn't use Textbooks.com ever again, and do not trust them.
23 September 2019
Unprompted review
Reply from Textbooks.com
Hi Joyce -
I’m sorry to hear that your eBook was delayed! Our digital materials are typically delivered very quickly. In some uncommon cases, the delivery may experience a delay. You’re always welcome to contact our customer service team if you experience any issues with your order and we will be happy to check the status for you.
I looked at your order and your eBook has been processed and is ready to view. You should receive an email with information on how to access your eBook.
If you need any additional help, please contact our digital support team at 877-292-6442 x Option 4 for assistance.
Best,
The Textbooks.com Team
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