Tgifridays Reviews 

Entered the restaurant at Cribbs Causeway to be told there were no fries, no pasta, no garlic bread or short ribs however we could have tater tots instead which was fine for us. We sat for about 30mins for drinks. Extra 15 for starters then over an hour for food. You could see other diners chasing up meals. Going to the bar to get their own drinks. It became a joke so much so all diners started to converse to compare waiting times.
Once 3 of the 4 meals arrived they were warm. The server then took another tables order and the 4th meal finally arrived we made sure to ask for the bill and settled it so we did not have to spend anymore time in there!

First visit to TGI Friday @ Doncaster.
Hostess - Millie
Couldn't do enough to make our experience a good one.
A credit to the company, went above and beyond.

Absolutely terrible I had to wait for 20 mins and then another ten mins for my table to get cleaned and it was still dirty and then I had to wait another 15 mins for my disgusting food to come it was dry and they didn’t even have crispy chicken. The food was horrible absolutely nasty. The seats were sticky and they took ages.
Love from Karen

Food is great, however I will no longer be sitting inside to eat, myself and my partner were there this evening 5/1/2025 and there was a couple next to us a few seats down, the lady jumped up and screamed saying she saw a mouse so I jumped up and ran to the other side of where I was sitting luckily myself and partner were already finished and getting ready to leave, as I was standing up a server came over and asked if everything was alright I told him that the lady said there was a mouse and his response was they are all over the shopping centre and in the tgi Friday restaurant EXCUSEEEEE MEEEE!!!!!! I got my things and left immediately after he said that, if I ever go back which won’t be anytime soon I will be booking a table outside, never have I ever been in any other restaurant in Westfield’s and seen mice roaming free that’s very concerning, and then to hear that it’s normal from the worker is wild after spending 70+ pounds that’s unacceptable.

Went to the Basildon branch, it was my sons 15th Birthday, he was keen to go, the alarm bells should have rung when she said they had 1 waitress for the whole restaurant !! Very understaffed
Look the service considering it was busy wasn't too bad, my main meal was luke warm, the chips were so heavily salted I could not eat them. One member of staff did ask how the meal was but carried on walking by so I could not reply! not great food.
An expensive meal out for 4 mains 1 starter and some drink £105 !! We won't be back

Visited the O2 TGI’s before i fly experience.
Pre booked for 1700 but still a large queue to be seated. So we were directed to the Bar.
Stood there ignored for 10 minutes while 2 bartenders made drinks. I at least expect acknowledgement but sadly no.
I was going to order a bottomless regular coke but is not included only zero sugar drinks. (Whatever sweetener they use gives me migraines)
The only seat they had for our party of 4 was by the door where the queue was. Begrudgingly accepted this if they could let me have regular coke bottomless.
Apparently spoke to the manager who said no. Apparently the can’t do it legally.
Seating was freezing by the closed door and waitress OK.
Sesame chicken strips good as usual, my sons Ribs were good but daughter had a hotdog unfortunately they had no buns so it was cut up and put into a burger bun.
Had to ask for condiments and BBQ sauce was a whopping £1.50 which in hindsight I wouldn’t have needed if the sauce pot for the chicken strips was the same size as my wife’s (it was half the size).
To summarise.
Standard of Hospitality Poor
Quality of food very good
Standard of service Ok
Value for money poor

We have had nothing but the best experience at TGI Fridays in Braintree, the server was amazing and we have had the same guy the last few times and this made a massive difference to our experience.
Food was also great.

Decent food. Lovely people. The price is a bit high but the kids loved it so it was woth it. Another birthday coming up. See you soon.

Purchased an online gift voucher never received it contacted customer service six times no response.
Went into restaurant was told nothing they could do and said they had no contact details for anyone going to have to try and claim the money back through visa absolutely dreadful customer service.

Stratford Westfield- By far the worst I have ever experienced. Pity I cannot give it a zero star. Waited 40 minutes to be served and it was not busy at all. The chairs were dirty and table had half the cutlery. The full rack ultimate was a disappointment and so was the prawns looked like they bought it from Asda. I’m afraid won’t be going there ever again. The staff and whole experience was appalling. Doubt they will be in business for very long. Besides that the Westfield mall looked like a dump half the escalators were working. What is going on???

Well I can say will not be back here again food under cooked mozzarella sticks cooked in old oil just under £100 for 3 burger and chips 1 hot dog
Absolutely disgusting food we were all ill next day one good thing they did take money off for under cooked burger

Went to the High Wycombe Branch today and the price was high for small portions.
Charged £16 for two cocktails and they used spiced rum in the Mojito!
3 people, two courses and over £100, sorry you are too expensive.

We had a nice night, cant fault the service or food. It was pricey for what we got but it was very tasty. The staff were great but I feel a bit robbed as when the food came I asked for Ketchup & BBQ sauce, the Ketchup arrived in a bottle and the BBQ in 3 tiny paper cups (all ok so far) when we got home after paying the £100 bill for 2 kids and 2 adults on a set menu with limited choice we saw we had been charged £1.25 per BBQ sauce serving?????? WHAT!!!!
Why is ketchup free and BBQ Sauce not and why were we not told, you've charged us nearly £4 for BBQ Sauce, have you ever been to ALDI and seen how much BBQ sauce you can get for £4.

Was planning on going again for Birthdays and special occasions but forget it as I do not like get ripped off.

Great night, great service.
Big shout out to Alex for looking after us

Visited your Norwich branch for a bottomless brunch this Saturday, well… what can I say!

Amazing service from start to finish, eddy , jimmie and Adam were absolutely fab!

They kept our cocktails topped up, brilliant service and ensured we were happy at all times - the best place for a bottomless brunch and fab staff!! 10/10

I recently visited the Chelmsford branch early eve Sat 24th Aug 2024, which also happened to be Aug bank holiday weekend, I have to say, the experience was nothing short of disappointing.

Firstly the cocktails, which were advertised as a 2-for-1 deal, are a complete rip-off. Not only were they ridiculously overpriced no way would one single cocktail be charged at £16 each, therefore price is overinflated in order to make profit, but the quality was abysmal. The first strawberry daiquiri basically had no taste, and certainly zero alcohol, and the pina colada is advertised as a frozen cocktail but when it arrived simply just plain liquid, again just a mix of basic pineapple juice and small coconut milk, again, no alcohol of which to taste, calling it a "deal" is a joke and to then charge a premium rate given the lack of alcohol and decent ingredients or care to make them is utter crime. I had visited other TGI branches few years back and found the cocktails very good, either this branch is just poor or the company is cutting costs to inflate profits.

As if that wasn’t bad enough, the majority of food on both our dishes was barely lukewarm when it arrived, except for the fries which where obviously freshly cooked, and they where enjoyable at least, the main parts of the meals where clearly questionable as to just being reheated based on their temperature, and the portion sizes were mediocre at best considering the price.

The service was just as disappointing as the food and drinks. Baring in mind the restaurant wasn’t even half full, staff seemed disinterested and barely provided the bare minimum in terms of attention. It was as if they were doing us a favor by even acknowledging our presence, also laughable considering place is as near empty so
was no excuse for that!

Overall, this was a terrible dining experience, and I would not recommend this place to anyone. Save your money and go somewhere else.

Haven’t been to TGI Fridays or Fridays it’s decided to call itself well a name change hasn’t help at all. What the hell has happened to the prices the food doesn’t not represent the prices
Poor portions poor quality £20 for a rubber chicken burger obviously defrosted from freezer and 1 piece of bacon that has been cut In half. I know they have started to sell food in Iceland so maybe they are getting Iceland food delivery's to supply them as I think I could do better cooking myself at home from that box food
The milkshakes were just like pure milk with a spray cream ontop
The potato skins were awful and not worth £15 and the garlic bread with mozzarella on it you could whack it on the table and it wouldn’t break!!!
My 12 year old was looking forward for a birthday meal and to be honest we could of got a happy meal
Least to say we won’t be going back. Sadly the new menu and new name hasn’t work, this restaurant used to be so good and love celebrating birthdays or anything and had atmosphere with great food and staff who actually wanted to be there having but now I can’t see it surviving with other competition around
We will never be going back

We arrived to a near empty restaurant in Enfield and what few staff we could see ignored us for 20 minutes until we were grudgingly shown our table. We needed to change the baby and were told to use the disable toilet which had patches of wet and tissue all over the floor. I slipped slightly and managed to right myself thank goodness with a 4 month old baby in my arms. I told the waiter when he arrived 25 mins later to take our order. I asked for the kids to get their mains when the adults got theirs so that they could have some starter too, there were 4 adults and 4 children. Predictably the kids mains came with the starter. They didn’t offer to take them back, keep them warm, get new ones. One grandson enjoyed some cold nachos and could not eat his burger as it was too cold, dry and solid. It said 2 for 1 sale in cocktails and so I ordered two different ones to for my guest and I to try but no I ended up with four cocktails, 2 of each one, so filled with ice we could taste no alcohol. My daughter in law took the two boys to the loo only to find the ladies and disabled toilets were closed and had to bring them all the way back for my husband to take them to the gents, which were open but pretty disgusting.My husband’s burger could have called for help it was so raw in the middle and the food was like warm at best but by then the waiter had been unwelcoming and miserable he didn’t complain. We were going to have dessert but decided against it because everything took so long and would probably not live up to expectations. I asked about the kids going free reward to be told it had changed (in two days) and each adult had to sign up in the app. So we asked what to do but the waiter was so grudging again we didn’t go further with that. It cost £215 for this experience. I was wearing a daft birthday badge insisted upon for a laugh from my son but no one even offered a happy birthday even though there are birthday promotions also. I have a blue badge and decided not to go to the loo and instead was uncomfortable all the way home rather than risk a fall or worse. The whole experience was very disappointing, expensive and a downright con perpetrated by miserable waiters. Other tables arrived over the course of our meal and all were complaining also. I will never go back there again.

A group of 4 attended for a bottomless brunch and I must say Ann-Jonai was an amazing host! Made sure we were topped up at all times and was attentive and friendly throughout the evening! I hope if you’re attending Rushden Lakes TGI’s that you get Ann-Jonai, she is awesome!! 10/10 experience.

Who are the people sat in a dated , sticky table , dingy and badly lit dump . Paying 25.00 for a burger …….. looked at the menu , I have a brain and sense of moneys worth and walked out with some intelligence . Hope they go bust . Hideous chain .