Tgifridays Reviews 

We went to TGIF on 20th Dec 22. Our daughters were back from University and we had just picked the last one up from the station so went to THIF for dinner.
On arrival we waited for a table but nobody acknowledged our party. We asked the bar maid if we should seat ourselves but in an unfriendly manner she said we needed to wait for a waiting member of staff.
We were seated and our very sweet waitress introduced herself then returned about 5 minutes later to take our order. We ordered our meals and drinks taking advantage of the 2 cocktails for £12 offer. I chose 2 margaritas.
After about 15 minutes our starters arrived but we still didn’t have drinks. The restaurant was reasonably empty so we asked where our drinks were. Shortly thereafter the drinks arrived except for the 2 margaritas. We were told that the bar staff were just making them. Approximately 15 minutes later with all starters finished and most of the group nearly finishing their drinks I asked after the margaritas again and was told ‘5 minutes’ we waited another 10 minutes and chased again but with no joy. One of my daughters then went around the corner to the bar to chase and was told by the barmaid to wait as she was serving. It looked like the only couple at the bar were drinking 2 margaritas! I then decided to chase the drinks once more but found an empty bar. I asked a waiter where the drinks were and where was the barmaid? At this point the barmaid and another waitress came out of a back room. I asked her where my drinks were and said I had been waiting approximately 30 minutes for them. She replied ‘I’m on my own mate’ I said that it wasn’t good enough and she said ‘f off’! I was shocked and really annoyed.
I retorted and returned to my family who were now eating their main courses. I asked to see the manager.
The manager came to the table and I told her what had happened and said we would be eating and would not pay for our meal. I was disgusted and she agreed. Approximately 15 minutes later she returned, I had calmed down but was somewhat surprised to be told that she would remove the margaritas from the bill ( they never arrived) and take 25% off the bill. She also told me that the barmaid had been sent home.
I believe that the least TGIF should have done is to give us a free meal. I have never been spoken to like I was in any establishment. I have been in the service industry for the last 27 years and prior to that I was a military officer. This was unforgivable behaviour and I would like to hear from a more senior member of this food chain.

Castle Street Edinburgh restaurant needs to get closed place is a joke staff are working non stop flat out always fully booked never enough staff cold food wait ages for side dishes.to come never again will.i enter this 1

Food was ok. Nothing special. Staff were pleasant until we tried to redeem the 22% off on Saturday 10th December to app members.
Two of us had the app but because we hadn't received a code (which wasn't mentioned on their webpage or in their t&c's) they refused us the offer. In total we spent £190 in there today but we certainly won't be going back. They even 'forgot' to take the £70 deposit that had been paid upon booking off our final bill.

We Arrived to be greeted by a team member who immediately told us they were short of staff, then we were taken to our seats and told we would be served as soon as possible. Twenty two minutes later we were still waiting to be served, then my daughter reminded me of the last time we were here and how long we had to wait on that occasion. We decided to leave as it was very obvious that we were not going to be seen/served, and even when we got up and walked out of the resturant none of the staff members took notice or ask why we were leaving. This will be the last time I will be eating at that restaurant, enough is enough.

Visited the Glasgow fort TGI last night. The guys who served our table were very pleasant. However, when I visited the ladies toilet they were absolutely disgusting, one had no loo paper, one of the toilet seats was completely broken off, the other was in need of a clean. Had to ask for the key to the disabled toilet.
Also, waiting to pay, 2 members of staff playing with balloons with other customers that they obviously knew, we had to call them to take our payment.

I wouldn’t normally leave a review however I was very pleased with this visit. Me and my partner decided to visit this place even after the poor service we had last time we thought we would give it another go, and I’m so glad we did the food was great and our waitress was impeccable! We Felt well taken care of and we will definitely recommend and revisit this restaurant! I wish I could remember the waitresses name I would give her 10/10 service even though she said she had only been there a few weeks, thanks Tgi !

I will start by saying the waiting staff were 5 star .The food was a pathetic offering ! I ordered a Sirlion and was asked if i wanted an 8oz or 10 oz i opted for the 8 which turned out to be rump so when my plate came i had a 1/4 piece of a beef tomato a small tub of pepper sauce and the piece of steak and i had at extra cost ordered sweet potato fries all for £22 .The waiting time between courses was 40 min so be prepared to wait or better still take a sandwich ..What a rip off. The company should be ashamed to charge the prices they do..TGI Fridays Aberdeen beach

Went to London O2 restaurant. Had a classic American burger. It was supposed to come with pickled red onions,but did not. Burger was way over cooked and dry. And it was all just warm not hot. For what it cost I expected better.

Table of 8 people, all served at different times. Meals were terrible. Uncooked, overcooked and some cold. Not very good considering the prices we paid 🤷🏼‍♂️

Got a takeaway from Castleford branch, 2, ribs with chips + chicken goujons. Chips under cooked and wet. Goujons more like nuggets and also wet and soggy. Ribs not cooked that well, I've just been conned out of £43. Will never go in again

Went with my family to the Lincoln branch. Food was tasty and the service good. Prices were about as high as you could get away with before customers would shy away. For six of us, one bottle of wine and two bottom-less cokes, two cocktails, no starters/sweet, £190 before tip. £10 accepted with no ‘thank you’.

Westfield stratford
Awful service had no choice cocktails, no beers. But when we booked the table for 6 (birthday) no one said a thing about the lack of choice.
Will never recommend tgis or go there in Stratford
Romford always have amazing service

The floor was greasy, cutlery changed twice despite telling them
It was dirty . Food was warm not up too standard. The boneless hot wings were old not freshly cooked was not happy at all fries were warm not the best. Would I eat at Croydon branch again! That’s a no for me

I hadn’t been to a TGI for a while, but after visiting the Cheltenham (Lansdown) branch at lunchtime today I can confirm that it’s still as miserable an experience as it always was:
Tables sticky, decor grimy, waiting time too long. But the most annoying issue is that I paid for a take-out and my salad was missing.

I have tried for five weeks now to get a response I AM STILL WAITING. 2 of my daughter's and 2 grandkids went for lunch in the SILVERBURN BRANCH. ONE WENT INTO LABOUR " EARLY AND BABY WAS BREECH" She didn't feel so good so took herself to the toilets and my other daughter was frantic as she'd been a while, so eventually they got hold of staff to call an ambulance which I'm grateful BUT after they took her to the ambulance my other daughter was dumped on her backside and left to get on with it, and we all know that kids sense something is wrong and they play up!! My daughter went to till to settle up AND THEY STILL TOOK THE FULL AMOUNT EVEN THOUGH THEY DIDN'T GET TO EAT??!!. OH BUT THAT'S NOT THE END OH NO, MY DAUGHTER WITH THE KIDS WAS REALLY UPSET ABOUT HER SISTER AND WAS LEFT TO HER OWN DEVICES SHE WAS STRESSED, UPSET, CRYING AND TRIED TO KEEP KIDS TOGETHER, WHEN THIS LOVELY SECURITY LADY ASKED HER IF SHE WAS OK?? MY DAUGHTER EXPLAINED WHAT HAD JUST HAPPENED AND SHE WAS WORRIED SICK ABOUT HER SISTER.!!? THAT GEM OF A LADY HELPED HER SAFELY WITH THE KIDS AND SHOPPING OUT TO THE AMBULANCE TO FIND OUT WHAT WAS HAPPENING WITH HER SISTER. YES THAT'S CORRECT SECURITY HELPED HER, NOT THE TGI FRIDAYS STAFF THEYD GOT THEIR MONEY, FOR FOOD NOT EVEN EATEN. TOTALLY MORALLY WRONG, DISGUSTING, DISGRACEFUL BEHAVIOUR. BE ASHAMED BE VERY VERY ASHAMED. NO WAY TO TREAT CUSTOMERS

Went to the Thurrock retail park restaurant for lunch, hadn’t been for years and definitely won’t be going back. Dirty and unclean, terrible food and staff couldn’t care less. Shame- it used to be a great place to go!!!

Very good steaks for ok price!

Very disappointing.
I took the family to the new restaurant in Chelmsford. Was aware of a number of poor reviews previously but put this down to it being a new establishment. Unfortunately this didn’t turn out to be the case. Upon arrival the greeter was uncertain of our booking or how to find our table. Once seated service was slow even though the place wasn’t that busy. Tried ordering starters but were told no dishes with hot sauce (Franks) were available because they didn’t have any. The food for starters we could get was quite nice. Main courses were okay although they had no spicy onion rings. Food was delivered piecemeal, daughter had almost finished hers when we finally received all our orders having been offered the wrong order initially but again was okay once received. I would add the full rack of ribs for £20 my daughter ordered was certainly not worth it. Dessert was ordered but we were then told after a wait it was no longer available. Daughter then ordered a milkshake instead but we were told they’d run out of milk so couldn’t have that either. We then decided to forget the dessert and just have the bill. When the bill arrived it had £20+ food and dessert from another table included. We pointed this out and the items were removed. We then paid our £100+ bill and left very disappointed at the whole experience. We will not be returning to TGI Friday Chelmsford anytime soon.