Thalia.de Reviews 

24,785
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Thalia stands for diversity, and offers a wide array of English language literature at great discounts. It's my #1 go-to bookstore. An added bonus is the fact that you can now use rebate codes, and s... See more

Rated 5 out of 5 stars

This is my second experience with Thalia online. The first was disappointing: I didn't receive my book, and I wasn't even informed that my order had been cancelled. This time, everything went perfect... See more

Rated 5 out of 5 stars

This company always gets what I want. Even though you won't have everything (books) at your direct disposal, you never disappoint me. I am quiet sure I am going to be a lifetime customer. Thank you... See more

Rated 5 out of 5 stars

As always, I had a great experience. I was at the Thalia shop today and found a few english books, but they were cheaper online, so asked why there is this difference. They reacted really nice and sai... See more

Company details

  1. Book shop
  2. Game Shop
  3. Film rental store
  4. Music shop
  5. Software company
  6. Toy shop

Written by the company

Mit über 8 Mio. Artikeln ist Thalia.de einer der größten Online-Shops für Bücher, eBooks, Hörbücher, CDs, Musik, Filme, Software, Spiele und vieles mehr. Besonderes Highlight des Shops sind außerdem Buchtrailer und Leseproben zahlreicher Bücher.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

25k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(24,785)

4,611 reviews in the last 12 months

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Rated 5 out of 5 stars

Totally Thalia

Thalia stands for diversity, and offers a wide array of English language literature at great discounts. It's my #1 go-to bookstore. An added bonus is the fact that you can now use rebate codes, and still have your online order sent to your local branch store.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

I ordered 4 books in English

I ordered 4 books in English once I was in Hamburg, Germany for my son for his birthday. They didn’t have them in store, but they help me to order them and they processed the order very smoothly and delivered all of them to my home in Denmark without hiccups. First time right well done!!!

2 November 2024
Unprompted review
Rated 1 out of 5 stars

Poor and incompetent customer service

Poor and incompetent customer service. Customer service gives false information about the return of the product. It takes over month for them to confirm that they have received the product, even though DHL has registered the return. After months, the customer return is still open.

31 October 2024
Unprompted review
Thalia.de logo

Reply from Thalia.de

Hallo Johan, wir bedauern die Verzögerung sehr. Jede Rücksendung wird überprüft, daher kann der Eingang der Rücksendung erfolgt sein. Die tatsächliche Gutschrift erfolgt erst nach der Prüfung der Rücksendung. Ihr Thalia.de Team

Rated 1 out of 5 stars

Problems with payment

Problems with payment, didn't sent my email to the UPS, package got back because it stay on a ups point.

4 December 2023
Unprompted review
Thalia.de logo

Reply from Thalia.de

Hallo Nerys S, dies kann nur ein Missverständnis sein. Wir versenden nicht mit GPS. Bei Rückfragen wenden Sie sich bitte an den Kundenservice.
Ihr Thalia.de Team

Rated 5 out of 5 stars

10/10

I love Thalia really much. I can almost all the time found all the books that i would love to buy. The response from their service is also very good and fast. 10/10 recommendations

3 March 2024
Unprompted review
Rated 1 out of 5 stars

Katastrophe… I made an order on 13.01

Katastrophe… I made an order on 13.01 , it was written about the delivery in 5-7 working days. Yesterday I contacted them , they told me they send the detailed information when finally I could receive my order, after one day silence I called them again, they told me they send an email within an hour… after 3 hours I canceled the order. I never order anything by them!

26 January 2024
Unprompted review
Thalia.de logo

Reply from Thalia.de

Guten Tag, zunächst möchten wir uns entschuldigen. Der bestellte Artikel ist seitens des Herstellers aktuell leider nicht lieferbar, daher ist leider kein Versand der Ware erfolgt. Mit freundlichen Grüßen thalia.de Kundenservice

Rated 1 out of 5 stars

I ordered a book online for the second…

I ordered a book online for the second time. For the second time as well it was damaged. I wrote another review in Google and they had the cheek to answer "it happens due to transport". Apart from that, their accounting personnel can't write invoices properly. Hands off!

1 August 2023
Unprompted review
Thalia.de logo

Reply from Thalia.de

Dear Customer,

We are very sorry that the goods were delivered damaged.

Of course, you can exercise your right of withdrawal and return the goods or hand them in at a local bookstore.

Your thalia.de team

Rated 5 out of 5 stars

Good English options in Germany

I ordered few books in English. There is plenty to choose from. The first part of my order arrived quite fast. The books were nicely secured and arrived not damaged. The online store is intuitive.

22 December 2023
Unprompted review

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