Thames Motor Group Reviews 

We leased a jeep though Leasys 4 years ago. Leasys are scammer they will change for ever thing including wear and tear. They will also call you liars. When contact jeep uk they not interested. Don't trust Leasys just con artists

BRAND NEW JEEP WRANGLERS ARE RUSTY WHEN YOU BUY THEM!!!!
Stellantis own Jeep UK. I bought a brand new 4 door Wrangler Jeep in 2019. I paid close to £60,000 for it. This is my wife's car and as such she got it washed in hand car washes. Some 8 months ago - I decided I'd wash it. To my horror I discovered it had 18 separate areas of significant rust bubbling UNDER THE PAINT around the door edges, panel centres & door hinges. A quick Google search showed this was a KNOWN ISSUE with these vehicles & it had been the subject of much discussion & legal action in the USA!
WHY had we not been informed of this problem in the UK I thought! WHY had Jeep UK not written to recall their vehicles for inspection I asked myself! Well - they hadn't done either. So I went about addressing the problem.
1. I wrote to Jules Tilstone their MD - he didn't bother to respond!!! (nice touch mate - like you didn't know about this issue....????)
2. Instead on 5th June 2023 I missed a call from Joseph. I call him back - send him emails - Hear nothing!
3. With 15 days having elapsed - I again write to Jules Tilstone - updating him with my most recent experience.
4. Again, he fails to personally respond!!!!
5. On 28th June 2023 Joseph calls me!!!! (blah, blah, blah!!!!!)
6. Joseph says I must wait 3 MONTHS (!!!!!!) before the dealership nearest me can INSPECT MY CAR!! Why do you need to inspect it I ask? You KNOW its a common & significant problem?!?! [ What a bunch!}
7. SO.......with my previous Jeep Dealership in having ditched their Jeep franchise I agree to wait nearly 3 MONTHS to have my Wrangler "inspected" at Jeep Slough.
8. September 18th 2023 - I travel an hour to Slough and leave my car with them. The people on the service desk were extremely helpful. I pick the car up the next day.
.....AND SO TO TODAY....
THREE WEEKS LATER their bodyshop has still NOT produced a report on the RUST on my FOUR YEAR OLD £60,000 WRANGLER!!!!!
* Jeep UK are appalling!!!!
* There is no excuse for their treatment of me!!!!
* There is no excuse for a modern car having RUST issues!!!!
* There is no excuse for their lack of transparency over this serious issue!!!!

Great new Jeep from your Tunbridge garage. Thank you very much to Peter and his team for managing our purchase over the last few months and could not be happier with our car; absolutely brilliant.

Massive thank you to Sam from the Slough branch. From start to finish it was such a smooth process, all questions were answered. Couldn’t be happier with my car. Thank you so much 😊

It is one week since I collected my Fiat 500C and I am still smiling! I had to find something quickly due to a change in my personal circumstances and the team at Fiat Slough couldn't have been more helpful . A huge thank you to Ajay for finding me the best deal for my situation, and to Ameer for giving me the confidence to test drive one the day I first walked in to browse the options. I may not have returned had he not encouraged me to take one out that day, and without being pushy. Both Ajay and Ameer were professional and helpful, they also showed genuine care and compassion. I've been a BMW/VW driver for years, but will never go back now - I LOVE my car - Thank you so much for a happy ending to what has been a very difficult time!

Total professionalism from a really great team of people. Special mentions and thanks to Natasha, Peter and Lois. Nothing is too much trouble - patience and decency abounds.

Ameer was very professional in our dealings with him but still managed to be friendly and good natured throughout. We are delighted with our Fiat 500.

I am the proud owner of a stunning immaculate mustard yellow Fiat 500 and I couldn't be happier! Ameer made the whole experience easy, professional and memorable! He is a pro. Thank you Ameer and Fiat Slough!

My wife recently purchased a Fiat 500 from Thames Fiat.The sales man Ameer was polite and customer service was excellent.

Even though I didn’t actually complete a purchase.
The service received from Tim, Vince (in the past year) and the rest of the sales team has been absolutely spot on.
Prompt returning of calls and passing on messages. Impartial advice (I know my alfas therefore no BS).
Going the extra mile to source alternatives, super efficient in quote preparation.
Sorry I didn’t actually complete the sale at thames and feel super guilty about it.
No doubt I’ll be back for my next Alfa.

Exemplary service from Emma and Chris in every regard. From diagnosis to booking to courtesy car to completion. Very very happy customer.

Emma and her service team were fantastic!

I had my Abarth in for a routine service and was kept in contact throughout the process, the work carried out on my car was exactly as described, they did a great job and I even got my car valeted which was a nice touch.

I would definitely recommend Thames to any customer whether that be for the service department or any other department.
Thanks again guys

Took my Fiat Abarth in for a warning light on, and found AJ who handed the keys over to me very rude when I came to collect it today (Saturday 13th May) quite abrupt and couldn’t get me out the door quick enough, also my car wasn’t washed or hoovered as promised, had caked bird poo on it, and to top it all on the way home the warning light has come back on again, and found out they hadn’t replaced the lambda probe which was the main reason the light was on! Absolutely disgusting place and I certainly won’t be taking it back to them in Slough, bad experience and none of them are friendly, I would not recommend this garage at all to anyone.

I have just made my second purchase at Thames Motor Group in Slough. I returned for the great service and wasn’t disappointed! Paul looked after me and went the extra mile! Thank you so much for making my experience another great one!

It was my 2nd car purchase from Abarth and I couldn’t be any more pleased. The sales guy (Marlon) was extremely helpful, knowledgeable and was able to gauge quickly and efficiently what I was looking for car spec and affordability wise .
The purchase was smooth, pressure free & he was very chatty!
I had dealings with the site manager too which was pleasant & accommodating. I will continue to use Abarth Tunbridge wells for future purchases & accessories. They make you feel at ease, comfortable and have you leaving with a smile!
Thankyou!

Shoutout to Marlon & Pete especially!

Tunbridge Wells

We bought a used Fiat Panda from Thames three months ago. I thought I’d leave it a little while to make sure the new car wasn’t a lemon! In fact it was superbly prepared, even arriving with a worthwhile amount of petrol in the tank, and has so far proved to be an excellent vehicle. I am therefore happy to recommend Thames, and found Paul Duncan extremely efficient and helpful.

I don’t do reviews but I was so impressed with the customer service that I received from Vincenzo that I felt compelled to express my thanks for such a smooth and pleasant purchase.

Nothing was too much trouble for Vincenzo as I bombarded him with a range of questions by telephone and emails, all of which were answered very quickly. His enthusiasm for Alfa Romeos is infectious and I felt he was as enthusiastic about the Guilia Estrema I changed my Alfa Stelvio for as I was.

On handover, he spent at least 30 minutes going through the setups and asking my preferences at every step.

Vincenzo is a credit to Thames Motor Group and gave the sort of customer service that is all too rare these days.

Thank you Vincenzo, oh and the car is everything you told me it was!

Can I also mention the young lady on reception, whose name I didn’t get, she was absolutely charming and spent time talking to my wife once she’d had enough of Alfa talk!

It’s rare that you have a customer experience as enjoyable as the one I have just had with Vince at The Thames Motor Group. How many times do you see a car online, make an enquiry and hear nothing ?? Not so with Vince, onit from the start. Having taken delivery of my brand new AF Giulia Quadrifoligo in wicked metallic green, I feel I have known Vince for years. We batted hard to make a deal, and I think he bled a little but the service and the product have exceeded my expectations ( bearing in mind I also drive a Ferrari 812GTS) . The quality and finish on the product is better than many , ummmmm Shall I Say German Cars I have bought, and £4£ the Alfa steals the show all day everyday. Vince it has been a privilege and pleasure doing business with you and Thames Motor Group- #thinkperforamceignoregermanandbuyitalian

They are absolutely brilliant. They are polite, keep you updated, and really care for their customers. When I brought my broken down Jeep to them, after a dramatic experience to an other official Jeep's dealer, they repaired it in less than 24 hours !!! Thanks guys !!! Of course I'll buy my new Alfa from them !!!

I've bought many cars from many different manufacturers in my time, all over London and even a few overseas. Paul at Thames Fiat was by FAR the most brilliant I have ever encountered. The level of care and helpfulness with Paul was far beyond anything before. This dealer is an example of how it SHOULD be. I am over the moon with the car itself too, which had a few lovely touches that I wasn't expecting also. I only wish all car dealers were as good as this! Thanks Paul and the team!