Fantastic staff, goes above and beyond! But this time (been there once before) the equipment to lift the car didn't work, so my order for new tires, replacement and balancing, and mounting on the car... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I must to order online, because isnt possible directly on your store. Ask for parts and they doesnt know what are you talking about. I wanted for drivstoffslange, the guy asked me for the register num... See more
Easy ordering process, good product, but delivery took longer than expected! Checkout told me 7 days but Exaust was delivered after 11 days.
Great shop and webshop, used it many times. Enter car reg.nr and all the parts are for your car. I recommend Thansen to anyone who is serious about working on their car. Click and collect, and deliv... See more
Company details
- Car accessories shop
- Auto parts shop
- Bicycle Shop
- Bike accessories store
- Mobile Home Supply Shop
- Motorcycle shop
About thansen.no
Written by the company
Landsdækkende butikskæde og en af Norges største webshops.
- Hurtigt og effektiv levering
- 365 dagers returrett
- Byt i våre butikker over hele landet
- Click & Collect - hent etter 30 min.
thansen opererer i dag i Danmark, Norge og Sverige med et stort sortiment på over 250 000 produkter.
Written by the company
- Hos thansen er det en ære i å tilby god kundeservice og en fantastisk kundeopplevelse – hver gang.
- Rask og effektiv levering
- Vi leverer varene dine raskt og effektivt med rask levering, slik at du kan ha dem i løpet av få dager etter bestillingen.
- Click & Collect
- Bestill online og hent varene dine i en af våres mange butikken allerede innen 30 minutter med Click & Collect.
- 365 dagers returrett
- Hos thansen har du hele 365 dagers returrett, slik at du kan føle deg trygg og ha god tid til å bestemme deg. Skulle du ha behov for å bytte en vare, kan du enkelt gjøre det i en av våre mange butikker spredt over hele Norge.
- Historie om thansen
- thansen ble grunnlagt i Danmark i 1991. Siden den gang har det gått raskt, og i dag har vi butikker over hele landet og en nettbutikk med mer enn 250 000 produkter på lager. Den første thansen-butikken i Norge åpnet i 2017, siden har vi vokset oss sterke, med butikker over hele landet og en like stor nettbutikk. I 2022 åpnet vi vår første butikk i Sverige, så thansen-konseptet er nå også til stede her.
Contact info
Sofiemyrveien 7, 1412, Sofiemyr, Norway
- +47 3100 0000
- thansen@thansen.no
- www.thansen.no
4.1
Great
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Good service, with good communication and prices. The parts were as described and fitted perfectly.
1 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought everything I needed to do…
Bought everything I needed to do maintaince on my vehicle. Yet the oil was to be delivered on the 28th. Went to pick it up on the 29th only two liters were delivered now I have to drive 45 minutes to see if it arrived on monday the 1st, as there is no way to call the Jessheim location directly. No I am not satisfied with the communication from Thansen, otherwise I could has saved myself the time and expense of making 1.5 hour round trip from Grua to Jessheim and back.
22 May 2026
Reply from thansen.no
Hi James,
Thank you for your review.
We are sorry to hear about the missing items in your order and the inconvenience this has caused you.
You do not need to drive to the store to check whether your order is ready. We will send you an SMS notification as soon as the order is ready for pickup in the Jessheim store.
Regards Peter
thansen
Good service.
28 May 2026
Your stock was wrong
Your stock was wrong, I went to the store for the order comfirmed pickup but did not get the part.
27 May 2026
Reply from thansen.no
Hi Oddvar,
Thank you for your review.
We are sorry to hear that the item was not available when you arrived in store for your confirmed Click & Collect order.
This is not the experience we aim to provide, and we will pass your feedback on internally to improve our stock accuracy and reservation process.
Mvh Peter
thansen
Customer service was amazing.
27 May 2026
Very friendly and patient service
Very friendly and patient service, exactly the product I need and good help with fixating my new roof box on my car, perfect!
26 May 2026
Fast and everything well
26 May 2026
Fast service with a smile😄
26 May 2026
Very long delivery time
Very long delivery time. When sending a request asking when delivery could take place, the answer I got was not understandable.
26 May 2026
Reply from thansen.no
Hi Morten,
Thank you for reaching out.
We are in the process of setting up and making a completely new warehouse, which may affect delivery times. We are working hard and doing our best to deliver items on time. We apologize that you experienced a delay.
Kind regards Alexander
thansen
I waited for 20min
I waited for 20min, it was 3people in line. And one person behind the desk. After 5-7min, a second person came.
26 May 2026
Reply from thansen.no
Hi Per,
Thank you for reaching out.
In some cases, the waiting time may be longer, as the staff in the store are trying to help all customers as best as possible. It can happen that there are technical questions regarding a product that may affect the waiting time.
We recommend placing the order online so you don’t have to wait in line.
Kind regards Alexander
thansen
Helpful and positive employee
26 May 2026
Service was exceptional
Service was exceptional. Lots of information about the product. Service-minded.
23 May 2026
Order for pickup at store
Order for pickup at store, ready-by-date kept getting pushed foreward day by day and ended up beeing two weeks later than the initial date. If I had that info on day one I would have gone elsewhere..
Otherwise happy with thansen 👍
23 May 2026
Reply from thansen.no
Hi Eirik,
Thank you for your review.
We are sorry that the pickup date kept being postponed and ended up being two weeks later than initially expected. This is not the experience we aim to provide.
We are glad to hear that you are otherwise happy with Thansen.
We will pass your feedback on internally.
Mvh Peter
thansen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.