THE-ARE Reviews 

Tried to return an item, return label was wrong and Customer Service insisted it was my mistake, when after a lot of back n forth they said it was a mistake from the e-commerce team. Horrible support, do not recommend

VERY BAD CUSTOMER SERVICE. ORDERED TWO SAME DRESSES OF DIFFERENT SIZES, TRIED TO RETURN THE ONE THAT WAS TOO BIG AND THEIR ANSWER BACK WAS THAT I HAVE USED THE DRESS AND THAT IT WAS NOW FAULTY (IF IT WAS FAULTY THAT MUST HAVE BEEN FAULTY ALREADY WHEN THEY SENT IT TO ME) - UNBELIEVABLE I ACTUALLY HAD NOT EVEN TRIED IT AS THE SMALLER ONE FIT PERFECTLY. THEY REFUSED TO RETURN MY MONEY BACK ONCE I HAVE SENT BACK THE BIGGER DRESS, THEY WERE SO RUDE. AND THEN AFTER REFUSING TO SEND MY MONEY BACK AFTER I HAD RETURNED THE DRESS THEY SAID THAT IF I WANTED THE DRESS BACK I HAD TO PAY FOR DELIVERY FEES. A JOKE - LITTLE RESPECT. AVOID…I AM TELLING ALL MY SPANISH A UK FRIENDS TO AVOID AT ALL COST!

Such good customer service, super helpful and fast replies, so friendly and helped me with my problem until it was solved

£105 jeans arrived faulty with multiple eyelets already fallen off. Reported immediately, provided evidence, and was initially told I’d be refunded, then they went back on this. After weeks of emails and no response since 29 December, the issue remains unresolved. Very poor quality control and customer service. Would not recommend.

Really poor quality. Returned my order. Only got a part of my money back while i’ve received an e-mail that the refund will be a certain amount with the shipping cost deducted.

DO NOT ORDER
I ordered €170 outfit to Ireland consisting of a top and trousers. Upon arrival it was not the expected quality so I decided to return. The returns portal did not work so I had to contact them to receive returns label. The return costs €23 and about a week later I received an email to say I was only being refunded €69 which was the total only for the top. I tried to contact customer service several times via email and WhatsApp and they have not gotten back to me. I have now had to request a chargeback through my bank. Save yourself the hassle and shop elsewhere - you'll find better quality for cheaper on ASOS.

Ordered a dress from here, cost almost £100 with delivery, it came way too long and the fabric felt cheap. Went to return and they deduct over £20 to return the item. Online stores that make it difficult to return items are the worst, will never order from here again.

Very bad experience! The quality of the dress is cheap fabric. I had to return my order and even paid for the return shipping myself, but the shop has not refunded my money. This is very worrying!!! Do not order from this shop — they are scammers!

Terrible customer service.

If you receive the correct article (lucky you first of all), and doesn't need to send it back I guess it's fine, but if you have to deal with the customer service / returns / refunds, I wish you good luck.

The quality of the items is not what I expected for the price. When it came to returning the items, the returns portal didn’t work. They were responsive and helpful in their reply but once I returned the item, the package was rejected and is now being sent back to me. They say this is because fees were not paid but I followed all instructions at the post office so I’m not sure what went wrong. I am now £250 down for items that I don’t want, and they will not refund. Definitely avoid if you are shopping outside of Spain.

Poor quality and bad customer service, you don't get your money back.
I ordered a top for almost 60€ to the UK. The top is definitely not worth 60€ and I bought (as advised from customer service) a return label and paid for customs (!) for 23€. The parcel came back because "recipient didn't accepted the parcel". Customer service said I didn't pay the customs (what is scammy in the first place, however I paid it!) and now I am left with a poor quality top that I paid 83€ for. Highly avoid buying there!!

Very bad returning service.

I asked to return a dress I ordered, which was delivered while I was on holiday. Therefore I asked the return 3 weeks after delivery, as I was not at home before that! Firstly, there is no explanation give in any of their emails on how to return the dress and secondly when I asked them how to return, they indicated you only get two weeks to return so they could not help me.

Very disappointed on their returning services.

Really cool clothes, but unfortunately poor quality. I bought two tops that look nice, but they’re definitely not worth €60, you can find similar ones at a market. The biggest disappointment, though, is the studded pants. Super cool at first, but after just a few weeks the studs started falling off. On top of that, the pants stretched out so much that they’re now way too loose. I bought size 34, and they already slip off my hips, while the legs are actually a bit too short.

I’m not giving just one star though, because the order arrived quickly and everything looked nice at first.

Great service, loved the WhatsApp option to get a quick response

Ordered a dress but the print is very different compared to the picture. The website said it could return from the Netherlands but this is not possible unfortunately. Customer service has not replied for the last 6 weeks..

I had a problem with my parcel getting lost (due to delivery services, not The ARE). They were quick to communicate, and were super helpful, going above and beyond what I expected; 10/10 customer service

I tried to get in touch about a return within the returns period, and have had no response for over a week despite sending multiple emails. The dresses are now out of the returns period, and I have still not heard anything. I fear I may have lost almost £300 on dresses that don’t even fit! Really terrible experience.

Would really appreciate if someone could contact me to help if they see this. My order is #R625578.

A scam
Horrible horrible service, for half a month have been trying to get in touch with them and they do not answer. When trying to send the product back it says it's not available. They answer no emails, no phone calls, no messages on social media. It's the worst brand I have ever shopped at. It feels like they want to scam you, it's probably part of the business model. Plus the quality of their dresses is shit, looks like Shein but the price is quite high. Had never had such a bad experience with any brand. No good customer service at all.