The clothes are beautiful but the quality is questionable. My top snagged the day I got it, the zip had to be replaced on trousers before I wore them as it was stuck and the beads in the trousers are... See more
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See what reviewers are saying
I ordered a dress from ARE in May for a wedding and was delighted to wear it. Unfortunately, the quality did not match the price — the fabric snagged and pulled throughout the length of the maxi d... See more
ordered a dress from THE-ARE to Norway. delivery time and buying process was very smooth, size also true to size. Unfortunately, I found the color different than that on the picture and wanted to retu... See more
The after sales service actually does answer, and it means a lot in case of any problem faced. They were answering my questions and let me know the different steps I was going through from start to en... See more
Company details
Written by the company
Encuentra diseños originales entre tops, pantalones, vestidos, monos... Looks de fiesta y moda casual para chicas jóvenes con estilo. Hecho en España
Contact info
C/ La Safor 5, 46940, Maniss, Spain
- 684425209
- contact@the-are.com
- www.the-are.com
2.9
Average
512 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 12% of negative reviews
Typically replies within 2 weeks
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From far the best client service I had…
From far the best client service I had so far! I ordered a dress for a wedding but took a size too big, I asked if I could have a delay in my return the time I order the size down to compare both (I'm in France, return is 15€ so I didn't want to pay twice if the first size was the best for me after all). They agreed without any issue. Unfortunately my second shipment had an issue and went straight back to them without me seeing it. They tracked the package without an issue and refund me very quickly when they received the dress. At final I asked them if they could ask the transporter for a refund of the shipment cost as the actual service was not done correctly. I got the refund the same day. Congrats The-Are!! And to finish the dress is beautiful! I just need to adjust a little the back because of the shipment issue (I have no time for a third delivery before the wedding), but the quality and finish are great!
30 April 2024
Unprompted review
Reply from THE-ARE
Thank you very much for your feedback Albane, it is always motivating for us to help you with your orders.💕
FRAUD !!
FRAUD !!
I’ll keep this short. This company must be a fraud. If ONLY I had read other reviews beforehand. If you also like to support small business as I do - avoid this one. You will lose your money.
Poor sizing, poor quality products, extremely rude on the phone (shouting when they eventually answer), nonsensical reasoning. Looking at other reviews it seems I am not the first to not be granted a refund and end up losing £200 as they won’t return it. This would not happen in the U.K.
I was advised that my return would not be accepted as I had worn it. (Guess what - I hadn’t as the sizing was so far off.) You are only granted a refund if you firstly, can work out how to try to do it and secondly, tell them immediately the product is faulty. I didn’t do the latter as I didn’t think it was faulty, just extremely poor quality given the price.
Whatever they reply to this message, ignore it as it’ll be nonsense.
Conclusion - avoid at all costs. Tell your friends the same.
PS - they won’t return the rubbish dress to me (nor will they refund me!), if anyone is in Valencia and this shop actually exists, you’re welcome to it as apparently that’s the only option now
25 March 2024
Unprompted review
Reply from THE-ARE
Hii Sophia!
We are sorry to hear about your return.
We are a young company that learns every day and we work with a lot of effort and dedication to bring out original collections 100% produced in Spain, from their design in our workshop in Valencia, the selection of the best quality fabrics and the double check by our Quality expert and the logistics company we work with so that the garments arrive in a way that reflects all the effort we put into them.
When we received your return, our colleagues were able to detect a problem, so we were unable to accept a refund for the garment. We checked to see if you had written to any of our Customer Service channels and you had not, so the order arrived in perfect condition. On the website we indicate that if a garment arrives defective, the moment you see it, you must inform Customer Service so that they can manage the incident and make an exchange or provide the solution that the case requires.
We have explained this to you in our conversation and we have given you the opportunity to receive the dress back as our intention has never been to keep the garment and the amount.
At all times our Customer Service colleagues have told us that they had no intention of ending the call, but if the department encounters an unpleasant conversation in which there is a lack of respect, they always end the call with respect.
However, we will be available to help you in any way. We hope we have clarified what happened.
Best regards,
THE-ARE
Displeased,
Displeased,
I bought a dress from them but I didn't like it on myself and wanted to send it back, but unfortunately the money back button was not available, I sent them an email and said that they would help me and that it would be delivered the next day. would be fine, after a week I still can't click the money back button, I've already sent them a few emails but haven't gotten a response...
29 December 2023
Unprompted review
Reply from THE-ARE
Hello!!
We are very sorry for what happened!
As we told you we are having synchronisation problems with the returns platform and you are not being able to make the return with the same payment method.
We are managing all these incidents while we manage to fix this error with our colleagues, we asked you to wait a few days and we will get in touch with you so that you can do it, without worrying about the deadline as we understand that it is an error that is not yours.
At this time of the year, as it is Christmas and coincides with public holidays in Spain, it is taking a little longer to solve the problem, but we are working as quickly as possible!
We don't have any pending mail, so you can write us again and once we have reviewed your order, we will give you other return options.
We look forward to hearing from you and thank you for your understanding!
Best regards,
THE-ARE
I very much love the shoes
I very much love the shoes, they are form fitting and incredibly fashionable! The material is quality unto itself,
22 October 2023
Unprompted review
Reply from THE-ARE
Hi Cristian!
Thank you very much for your review of our shoes! We take great care of the elegant design and the materials they are made of!
As with our clothes they are 100% Made in Spain!
We hope to see you again soon!
Best regards,
THE-ARE
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