Simple to navigate the site. Good choice of hospitals near to where I live. Online face to face appointment with doctor, who then sanction my consultation. The appointment took approximately 1 week,... See more
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Review summary
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Based on these reviews
The experience was fine apart from waiting more than the stated 5 days for an answer to my initial contact to making a ckaim. I had to ring to chase and when I spoke about how long it took it was just... See more
Company replied
I am happy with the service of the Exeter. However there were lots of miscommunications between the Exeter and the clinic that I used their services which were mainly related to the clinic not The Ex... See more
Company replied
We have been with The Exeter Health Insurance for over 35 years and have always received excellent support and advice when we have needed to claim for medical health treatment, be it consultants appo... See more
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Company details
- #127 of 140 best companies in Insurance company
Written by the company
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Contact info
Emperor Way, EX1 3FD, Exeter, United Kingdom
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have recently made my first claim for…
I have recently made my first claim for medical treatment through The Exeter, and my treatment is ongoing.
The instructions on how to engage with the claims process was clear, and all communications were helpful and positive.
This was very reassuring. Thank you.
7 January 2026
Reply from The Exeter
Hi JJ, thank you for taking the time to leave a review. I am so glad to hear that my colleagues have ensured that the communications for your first claim with us have been helpful and positive. Wishing you all the best with your treatment. Many thanks Jessica, Member Servicing Specialist.
Request for over of corneal transplant
Request for over of my corneal transport refused for one year until I contacyed your chairman. Even ten it took 5 months after my claim to extract the money from you.
I guess all's well that ends well but...
2 September 2025
Reply from The Exeter
Hi Andrew, thank you for leaving a review. I am sorry to hear of your experience with the length of time involved for you in making this claim but I am glad that it was resolved eventually. If you are happy to provide your policy information to our Member Servicing team, we will be able to provide this as feedback to our claims team. Our telephone number is 0300 123 3201 and we are open Monday to Friday 8am to 6pm. Alternatively you can email us at member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Simple and quick to book procedure
Booking a procedure to remove a cataract. Super quick and easy through the Exeter.
12 February 2026
Reply from The Exeter
Good afternoon, Lisa,
Thank for taking a moment to leave us a review. I am very pleased to hear that booking your treatment was quick and easy, and we wish you all the best with your procedure.
Kind regards, Ruby - Member Servicing Specialist.
Reply from The Exeter
Hi Mrs Perrett, I am really pleased that you have found us easy to deal with and that my colleagues have acted on your requests quickly and accurately. Thank you for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
In my interactions with the Company I…
In my interactions with the Company I have always found them to be empathetic and helpful.
20 January 2026
Reply from The Exeter
Good afternoon, NAGD,
Thank you for taking the time to leave us a review. I am delighted to hear you have found staff at the Exeter to be helpful and empathetic.
Kind regards, Ruby - Member Servicing Specialist.
Great service
12 December 2025
Reply from The Exeter
Hi Mark, I am delighted that you received great service from my colleagues. Thank you for leaving a review. Many thanks Jessica, Member Servicing Specialist.
Very easy to use and efficient.
12 February 2026
Reply from The Exeter
Good afternoon, Stephen,
Thank you for leaving us a review. I am very pleased your experience with us was easy and efficient.
Kind regards, Ruby - Member Servicing Specialist.
Customer relations team are…
Customer relations team are knowledgeable and helpful but not always easily available to get through on the telephone. Once contact made response time and accuracy is good.
Choice of three consultants at my chosen hospital worked well.
17 December 2025
Reply from The Exeter
Hi Robert, thank you for taking the time to leave a review. I am really pleased you have found our customer services team to be knowledgeable and helpful but I am sorry that the wait times have been longer than usual recently. I am very glad the choice of three consultants worked well for you. Many thanks Jessica, Member Servicing Specialist
Very well looked after my needs…
Very well looked after my needs referral and hospital and consultant’s choice
5 January 2026
Reply from The Exeter
Good afternoon, Kirtikumar,
Thank you for taking the time to leave us a 5 star review. I am delighted to hear that you were well looked after throughout your experience.
Kind regards, Ruby - Member Servicing Specialist.
Reply from The Exeter
Hi Danny, I'm so glad that you have received a fantastic service from my colleagues and found us easy to deal with. Many thanks Jessica, Member Servicing Specialist.
Reply from The Exeter
Good afternoon, Shardanand,
Thank you for taking the time to leave us a review. I am very sorry to hear you are unhappy with your experience when you have contacted our claims team and feel they could have used more training. We always aim to ensure that every member feels they have been treated well, so would like the opportunity to investigate this further for you. If you would also like to discuss this or possibly make a complaint, you can contact our claims teams using the information below:
Private Medical Claims:
0300 123 3253 - Mon-Fri 8am to 8pm, Sat 8am - 1pm.
Alternatively, you may email them at pmi-claims@the-exeter.com.
Income Protection Claims:
0300 123 3201, Option 1 for claims. They are available Mon- Fri 9am-5pm.
Alternatively you can email them via ipclaims@the-exeter.com.
Kind regards, Ruby - Member Servicing Specialist.
Reply from The Exeter
Hi Mr Mcpherson, thank you for leaving a review, I am really pleased that you have received prompt replies to your queries. Many thanks Jessica, Member Servicing Specialist.
Excellent Service
So far the experience has been excellent. Help when we were setting up the operation was friendly and appreciated.
24 October 2025
Reply from The Exeter
Hi David, I'm so glad your experience so far has been excellent. Thank you for taking the time to leave a review, it is much appreciated. Many thanks Jessica, Member Servicing Specialist.
They are staffed by extremely…
They are staffed by extremely professional people for whom nothing is too much trouble and they share basically brilliant when you contact Exeter and have been over 25 years
2 February 2026
Reply from The Exeter
Good afternoon, John,
Thank you for taking the time to leave us a review. I am delighted to learn your experiences with our staff have been professional and that nothing was too much trouble. Thank you for being a member with us for so long!
Kind regards, Ruby - Member Servicing Specialist.
A life worth living.
We have been with The Exeter Health Insurance for over 35 years and have always received excellent support and advice when we have needed to claim for medical health treatment, be it consultants appointments, or medical or surgical procedures. In recent years my husband was diagnosed with stage four prostate cancer when he was 78. He is now almost 82 and the support we have received from the Exeter has been a real help. Whilst we know the cancer cannot be cured, thanks to the Exeter we have been able to have the drugs he needs to check the growth and spread of the cancer which has metastisised. And we live our lives to the best of our ability and give thanks for the lovely memories we are still able to make.
13 February 2026
Reply from The Exeter
Hi Frances, thank you for the lovely review, I am so glad that the support you have received from us has been a real help. Wishing you and your husband all the very best. Many thanks Jessica, Member Servicing Specialist.
I am happy with the service of the…
I am happy with the service of the Exeter. However there were lots of miscommunications between the Exeter and the clinic that I used their services which were mainly related to the clinic not The Exeter, there might be better to find a better authorisation system to prevent awkward discussions.
Thank you.
13 February 2026
Reply from The Exeter
Good afternoon, Mehrdad,
Thank you for tasking the time to leave us a review. I am very pleased you were happy with our service overall and will feed your suggestion regarding the authorisation process back to our claims team.
Kind regards, Ruby - Member Servicing Specialist.
A first class medical insurance…
A first class medical insurance provider. In my experience, claims are always met without quible.
13 February 2026
Reply from The Exeter
Good afternoon, Steve,
Thank you for leaving us a review. I am very happy to hear that you have had a first class experience with The Exeter and that your claims have been fuss-free.
Kind regards, Ruby - Member Servicing Specialist.
Not helpful
You are not at all helpful on the telephone, except with introductions to gp’s.
13 February 2026
Reply from The Exeter
Hi Trevor, I'm really sorry that our telephone service has not met your expectations. I am uncertain from your review which team you had this experience with, however if you are happy to contact us with your policy information, we will be happy to investigate this for you. You can contact our Member Servicing Team on 0300 123 3201. We are open Monday to Friday 8am to 6pm. Alternatively you can email us at member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Quick response to queries and claims…
Quick response to queries and claims and approving treatment. HealthWise is an additional free extra service offering gp consultations and various other services.
30 January 2026
Reply from The Exeter
Hi Fiona, thank you for taking the time to leave a review. I'm happy to hear that we have responded quickly to your queries as well as approving your treatment. Many thanks Denise, Member Servicing Specialist.
Quick decisions
Easy to work with, explanations always clear on the process and decisions quick.
6 January 2026
Reply from The Exeter
Hi Mrs West, as a mutual society, we are always striving to provide great service to our members. I am really glad that we are easy to work with, our explanations are clear and decisions made quickly. Many thanks Denise, Member Servicing Specialist.
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