The mortgage store was recommended to me and my husband by NGh From the first conversation to my broker Straurt is was help from the start I flooded him with phone callls and asking questions abou... See more
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It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
Company replied
The Mortgage Store has been my go-to mortgage broker since 2013, and Sam Jones and the team have been fantastic throughout. Sam is incredibly professional, proactive and responsive, and always... See more
Company replied
Sam and the rest of the team have been professional, helpful, knowledgable and approachable! Available to answer any questions I had no matter how silly, and prompt responses and ensuring the timeline... See more
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Company details
- #5 of 89 best companies in Mortgage broker
- #2 of 95 best companies in Finance broker
- #2 of 52 best companies in Financial advisor
- #2 of 43 best companies in Home Insurance Agency
- #2 of 177 best companies in Insurance broker
- #3 of 54 best companies in Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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We had an excellent experience with the…
We had an excellent experience with the Mortgage Store from start to finish, and I felt genuinely supported throughout the entire process.
Securing a mortgage can be overwhelming, especially with so many options and considerations, but the team made everything feel clear and manageable.
What stood out most was their professionalism combined with a personal touch. They took the time to really understand our situation, patiently answered all our questions, and explained each step in a way that was easy to follow.
We never once felt rushed or pressured — instead, we felt like they were truly working our my best interest.
Communication was consistently strong. We were kept informed at every stage, which gave us peace of mind and eliminated a lot of the stress that typically comes with buying a home. Any concerns we had were addressed promptly and thoughtfully.
Beyond the technical side, what really left an impression was their dedication to delivering a positive experience. It’s rare to find a service that balances efficiency with genuine care, but the Mortgage Store managed to do exactly that.
We would wholeheartedly recommend them to anyone looking for mortgage advice or support.
They don’t just help you secure a mortgage — they make sure you feel confident and informed every step of the way. A special thank you to Warren Coetzer, Yvonne Moran, Dean Harper & Jo Harper. You guys rock!
22 May 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for taking the time to share such a detailed and thoughtful review. It truly means a great deal to us.
We’re absolutely delighted to hear that you had such an excellent experience from start to finish and felt genuinely supported throughout the entire process. We understand how overwhelming securing a mortgage can be, so it’s wonderful to know the team made everything feel clear, manageable, and completely stress free for you.
Your kind words about the professionalism combined with a personal touch are especially appreciated. Taking the time to understand your situation, answer every question thoroughly, and ensure you never felt rushed or pressured is exactly what we strive for, so it’s fantastic to know this came through so strongly in your experience.
We’re also really pleased to hear how much you valued the consistent communication and updates, helping to give you peace of mind at every stage. Making our clients feel confident and informed throughout is one of our top priorities.
A special thank you for recognising Warren, Yvonne, Dean, and Jo. They will be absolutely thrilled to hear how much their support meant to you and that they helped create such a positive experience.
Thank you again for your trust, your kind words, and your wholehearted recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Amazing service throughout
Amazing service throughout. Stuart was great and provided updates along the way.
9 February 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that you received amazing service throughout and that Stuart kept you well updated along the way. Providing clear communication and consistent support is exactly what we aim for, so it’s wonderful to know this made such a positive difference to your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
Reply from The Mortgage Store
Thank you so much for your feedback, John. It really means a lot to us.
We’re delighted to hear that you found the service very helpful and that you had a great experience overall. Providing clear, supportive guidance is exactly what we aim for, so it’s wonderful to know this was the case for you.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
Excellent, fast & efficient
Excellent, quick, highly responsive. Wish I’d started here with The MortgageStore. Spent previous 3 weeks waiting for a response from a direct application with a different lender. A quick call with TMS on a Thursday evening & I had a response the following morning, with the formal offer through the post on Tuesday morning. Could not have wished for better service.
12 May 2026
Reply from The Mortgage Store
Thank you so much for your wonderful feedback, Karen. It truly means a great deal to us.
We’re delighted to hear that you found the service excellent, fast, and efficient. Your experience really highlights how important quick, responsive communication is, and it’s fantastic to know we were able to step in and make such a difference after your experience elsewhere.
Securing a response the very next morning and a formal offer shortly after is exactly the level of speed and efficiency we aim to deliver, especially when time is critical. It’s great to know this helped turn things around for you so quickly and smoothly.
Thank you again for your kind words and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Good Mortgage Advice
Louise helped us find the most cost effective mortgage and then guided through the mortgage process. She reacted quickly to help us overcome any unexpected twists and turns.
22 May 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback, Susan. It really means a lot to us.
We’re delighted to hear that Louise was able to help you find a cost effective mortgage and guide you through the entire process. Providing clear advice, quick responses, and support through any unexpected twists is exactly what we aim for, so it’s wonderful to know this made such a positive difference.
Thank you again for choosing us and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
I’ve used the mortgage store before…
I’ve used the mortgage store before they have always made the remortgage process easier with there help wouldn’t go anywhere else and always advise others to use them.
8 May 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that you’ve used us before and that we’ve consistently been able to make the remortgage process easier for you. Providing ongoing support and a smooth experience each time is exactly what we aim for, so it’s wonderful to know this has been your experience.
Hearing that you wouldn’t go anywhere else and that you recommend us to others is one of the greatest compliments we could receive. Thank you again for your trust and continued support. - The Mortgage Store Team
The team took care of everything from…
The team took care of everything from the beginning and reassured us that we were with a good chance to qualify.
They kept us updated throughout the entire process, which made it very easy for us as we were very busy people.
22 May 2026
Reply from The Mortgage Store
Thank you so much for your thoughtful feedback. It truly means a great deal to us.
We’re delighted to hear that the team supported you from the very beginning and made you feel reassured about your chances. Keeping you informed throughout the entire process and making things easier, especially with a busy schedule, is exactly what we aim for.
It’s great to know that everything felt clear, manageable, and well looked after from start to finish. Thank you again for your kind words and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
An efficient, friendly, and personal service
Hayley, Beccy, and Emma from The Mortgage Store left no stone unturned in preparing our mortgage application. They were efficient, professional, and friendly right from the start and nothing was too much trouble for them. We felt in very safe hands entrusting our application to such a supportive team.
19 May 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your wonderful feedback. It truly means a great deal to us.
We’re delighted to hear that Hayley, Beccy, and Emma provided such an efficient, friendly, and personal service throughout your mortgage application. Leaving no stone unturned and ensuring everything is handled thoroughly is exactly what we strive for, so it’s fantastic to know this came through in your experience.
It’s especially great to hear that you felt in very safe hands and fully supported from start to finish. Knowing that nothing was too much trouble for the team is one of the best compliments we could receive.
Thank you again for your kind words and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Emma and Michael brilliant
Emma and Michael made my experience as stress free and easy as possible as a FTB. They were quick to respond to every query and walked me through every step as clearly and quickly as possible. Highly recommend for anyone needing mortgage advisor services
20 May 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your wonderful feedback, Tyler. It truly means a great deal to us.
We’re delighted to hear that Emma and Michael made your experience as a first time buyer as easy and stress free as possible. Supporting you with clear explanations, quick responses, and guidance at every step is exactly what we aim for, so it’s fantastic to know this made such a positive difference.
Your recommendation is greatly appreciated. Thank you again for your trust and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
Mark and Emma were fantastic
Mark and Emma were fantastic, their responses were timely, clear and constructive. Mark was extremely transparent and very customer focus. The 'we are here to assist you', left me a very satisfied customer.
18 May 2026
Reply from The Mortgage Store
Thank you so much for your wonderful feedback. It truly means a great deal to us.
We’re delighted to hear that Mark and Emma provided such fantastic support throughout your experience. Timely, clear, and constructive communication is exactly what we strive for, so it’s great to know this made a positive difference for you.
It’s also fantastic to hear that Mark’s transparency and customer focused approach helped you feel well supported and confident throughout the process. Creating that “we are here to assist you” experience is something we take great pride in.
Thank you again for taking the time to share your kind words. We’re always here whenever you need support. - The Mortgage Store Team
Nich always is professional
Nich always is professional, proactive and takes all the pressure away. Id highly recomend him to anyone
19 May 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback, Tina. It really means a lot to us.
We’re delighted to hear that Nick has been consistently professional, proactive, and able to take the pressure away for you. Providing that level of calm, reliable support is exactly what we aim for, so it’s wonderful to know this made such a positive difference to your experience.
Thank you again for your recommendation and trust. We’re always here whenever you need support. - The Mortgage Store Team
Highly recommend
Chris and Charlene at the mortgage store have been amazing with our mortgage process. Couldn’t recommend them enough. Super efficient, great communication and Chris is a fountain of knowledge, making you feel well looked after.
2 March 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your wonderful feedback, Ainsley. It truly means a great deal to us.
We’re delighted to hear that Chris and Charlene were amazing throughout your mortgage process. Their efficiency, clear communication, and dedication to making sure you feel well looked after are exactly the standards we strive to deliver, so it’s fantastic to know this came through so strongly in your experience.
Chris will be especially pleased to hear you found his knowledge so valuable. Thank you again for your kind words and strong recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Fiona Did a Great Job
Fiona, my mortgage broker, was very responsive and selected a good mortgage for me.
11 May 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback, Mike. It really means a lot to us.
We’re delighted to hear that Fiona was so responsive and that she was able to find a mortgage that suited you well. Providing quick communication and tailored solutions is exactly what we aim for, so it’s wonderful to know this made a positive difference for you.
Thank you again for choosing us and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
Warren
Warren, Marek and Yvonne have been very helpful with supporting us to get our mortgage sorted. They considered our circumstance, needs, kept us informed and were upfront with their conversation throughout. We would recommend.
13 May 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your kind feedback, Rosa. It really means a lot to us.
We’re delighted to hear that Warren, Marek, and Yvonne were able to support you so well in getting your mortgage sorted. Taking the time to understand your circumstances and needs, keeping you informed, and being open and upfront throughout the process are exactly what we aim for, so it’s wonderful to know this made a positive difference.
Thank you again for your recommendation and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
We would like to thank Jake Marshall…
We would like to thank Jake Marshall for all his help,we couldn't of done it without him. He worked hard and quickly to get us a mortgage to suit our situation and with information I would of never known by myself and the mortgage wouldn't of happened. 100% recommend.
2 March 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your wonderful feedback, Thomas. It truly means a great deal to us.
We’re delighted to hear that Jake was able to provide such valuable support and work quickly to secure a mortgage that suited your situation. Taking the time to share clear information and guidance that helps make important decisions is exactly what we aim for, so it’s fantastic to know this made such a difference for you.
Your kind words and strong recommendation are greatly appreciated. Thank you again for your trust and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Really helpful.
Really helpful.
Always on hand to answer any questions no matter what the time of day or weekend
26 April 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback, Julie. It really means a lot to us.
We’re delighted to hear that you found the team really helpful and that they were always on hand to answer your questions, no matter the time of day or even on weekends. Providing that level of support and availability is exactly what we strive for, so it’s wonderful to know it made such a positive difference to your experience.
Thank you again for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
very eficient
15 May 2026
Reply from The Mortgage Store
Thank you so much for your feedback, Clotilde. It really means a lot to us.
We’re delighted to hear that you found the service very efficient. Providing a smooth and effective experience is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
A professional approach to the client
A professional approach to the client, and quick, reliable responses to any queries.
12 May 2026
Reply from The Mortgage Store
Thank you so much for your feedback, Szymon. It really means a lot to us.
We’re delighted to hear that you experienced a professional approach along with quick and reliable responses to your queries. Providing clear communication and dependable support is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
The best faster and most reliable…
The best faster and most reliable mortgage provider. I had 2 mortgages in 5 years approved and the last one was done within a 2 weeks time frame by Charlie Sweet. Really greatful
8 May 2026
Reply from The Mortgage Store
Thank you so much for your wonderful feedback, Zara. It truly means a lot to us.
We’re delighted to hear that you found the service fast and reliable, and that you’ve had such great experiences with your mortgages over the years. It’s fantastic to know that your most recent one was completed within just two weeks, and Charlie will be especially pleased to hear how much you appreciated his support.
Your kind words and continued trust are greatly appreciated. Thank you again for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
You have very good at what you do
You have very good at what you do. Always available to help. Wonderful staff in Ramsgate/margate area
15 May 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback, Ayobami. It really means a lot to us.
We’re delighted to hear that you’ve had such a positive experience and that the team has always been available to help you. Providing reliable support and excellent service in the Ramsgate and Margate area is exactly what we aim for, so it’s wonderful to know this has made a difference for you.
Thank you again for your kind words and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
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