The Bean Shop Reviews 

129
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and freshness of the coffee beans, noting a wide, interesting selection of delicious blends sourced from around the world. Shoppers regularly mention that the staff members are exceptionally friendly, welcoming, and deeply knowledgeable regarding all the available products in store. Buyers also appreciate the prompt and reliable delivery service, which consistently ensures that packages arrive quickly and always in pristine condition. Additionally, people highlight the remarkably smooth online ordering process, making it very easy to safely purchase favorite items without experiencing any hassle.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently praising the excellent quality, fresh... See more

Service

Consumers find service to be of exceptional quality, consistently praising the prompt, quick, and efficient... See more

Staff

Reviewers highlight positive aspects of staff, describing them as amazing, magnificent, and always ready to... See more

Quality

People report positive experiences with quality, highlighting the excellent selection of fresh beans and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that parcels arrive very quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been subscribing to The Bean Shop for some time now and they never disappoint… there’s a reason why I purchase my coffee from as far as Perth when I live in Southampton! My favourite is Colombia... See more

Rated 5 out of 5 stars

Such an easy shopping experience. I phone as I live further away. Delightful helpful upbeat staff where nothing is too much trouble. Clear communication and a very caring of customer ethic shines thr... See more

Rated 5 out of 5 stars

Always superb servce. Do not buy my coffee anywhere else. Particularly quick dispatch of an order of fresh roasted beans just after Christmas when I was getting short in tme for New Year

Rated 5 out of 5 stars

I ordered some coffee beans - Luwak (Bali) and Jamaican Blue. This shop posted out my order very quickly and it arrived in perfect condition. I really like how personable it appeared and they even add... See more


Company details

  1. #17 of 57 best companies in Coffee Roasters
  2. #12 of 55 best companies in Coffee store
  3. #12 of 46 best companies in Coffee wholesaler

Written by the company

Founded in 2003, The Bean Shop is a specialist coffee roastery and retailer based in the heart of Perth, Scotland. We are passionate about sourcing, roasting, and sharing the finest coffees from around the world. Our carefully selected beans come from dedicated producers who prioritise quality, sustainability, and ethical farming practices. At The Bean Shop, we roast our coffee in small batches to bring out each bean’s unique flavour profile. We believe that great coffee should be both accessible and enjoyable, whether you’re a seasoned aficionado or just starting your journey. We supply freshly roasted coffee for retail customers, wholesale and coffee subscriptions, with online orders dispatched quickly in planet friendly packaging. Our Perth shop is a welcoming space where customers can browse our range, chat to our expert team, and find the perfect brew to suit their taste. With a reputation built on quality, knowledge, and personal service, The Bean Shop has become a trusted name for coffee lovers across the UK and beyond. We’re proud to be an independent business rooted in our local community and fuelled by a true love of coffee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

129 reviews

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4.9

All reviews

(129)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have been with the bean shop maybe 6 or…

Have been with the bean shop maybe 6 or 7 years and in that time i dont think i have ever given them less than 5 stars. To be honest, the beans and the service i have always received has always been first class, i cant see myself ever giving them less than 5 stars. Cant see myself ever going anywhere else.

25 August 2025
Rated 5 out of 5 stars

Do not use any other bean shop

I’ve been using the bean shop now for over 7 years and the staff there are just amazing. Very knowledgeable and super friendly. I’ve also used them to post some beautiful gifts to friends and they have all loved the coffee and mugs! I wouldn’t use any other coffee service ⭐️⭐️⭐️⭐️⭐️

6 August 2025
Rated 5 out of 5 stars

Well informed and courteous service

Quickly served by a young lady who definitely knew her stuff by asking me if the new purchase was for cafetiere coffee. Very polite and courteous plus extremely helpful, Excellent service would buy from this shop again!!

6 August 2025
Rated 5 out of 5 stars

Exceptional Quality and Great Value

Used to use a very well known "southern" coffee roasters - who were exceptionally good. However, I then discovered that The Bean Shop (who happen to be more local to me) are equally as good - and far more reasonably priced. I would really recommend trying The Bean Shop out. (The staff are exceptionally pleasant and very helpful too.)
Incidentally, I have recently been drinking The Bean Shop's El Salvador - and can thoroughly recommend this as a dry, "roasted-nut" style of coffee (as opposed to the more "fruity" styles - which are equally as good, and which this roaster also has).

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Needs more than 5 stars....

Needs more than 5 stars....
Ordered morning blend, bean shop blend and gourmet blend, and wow I was not disappointed. Order confirmed on Friday, coffee arrived on Sunday, well packaged. The smell of fresh coffee oozing from the package, and what a taste... absolutely perfect. Will not buy coffee from anywhere else now..

29 December 2024
Unprompted review
Rated 5 out of 5 stars

Ordering coffee beans for years!

I have been ordering coffee beans now for several years. The service is exceptional and the coffee bean’s taste is perfect. I don't want to miss it. In some cases where I haven't had the chance of a coffee brewed with the beans from The Bean Shop, I can't wait to taste it again.
Queries will be answered immediately. Delivery is spot on.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Great coffee and a fair price

Great coffee and a fair price. I really love the gourmet espresso blend, full of flavour without bitterness.
Usually delivery is very quick, often next day. Recently a delivery was delayed in the post - eventually arriving 2 weeks after the order was made. In the meantime the Bean Shop had sent me a replacement when I told them that my coffee hadn't come. So when the original order did finally turn up, I offered to pay for it, but the company let me have it gratis, even though the delay wasn't their fault. Happy customer!

1 December 2023
Unprompted review
Rated 3 out of 5 stars

Sadly no longer worth getting coffee…

Sadly no longer worth getting coffee from.
No roasting date on coffee! The bags I received we really quite awful. Roasted beyond any flavour or more likely old.
The shop itself is well stocked with coffee stuff but it seems the coffee has become second this. It is also rather unwelcoming with a radio blaring. The low price of the coffee should have been a clue to just how bad it is.
AND ...the shop was full of flies!

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Great coffee

Great coffee. Fast delivery. Been using for over a year and every time the coffee is amazing

12 August 2023
Unprompted review
Rated 5 out of 5 stars

Best mail order coffee I’ve tasted - exceptional customer service!

First class Espresso Blend that is way beyond quality of other speciality coffee roasters I’ve tried - taste it to believe it for yourselves! A faulty batch of bags in a recent order that I placed was absolutely no problem for The Bean Shop. They sent a repeat delivery the next day in more robust bags. Exceptional customer focus and service.

16 April 2023
Unprompted review

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