The Best Connection Reviews 

621
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were somewhat happy with their experience overall. Consumers often mention that the staff members are extremely supportive, friendly, and dedicated to finding suitable employment opportunities very quickly for applicants. Many people appreciate how smoothly the registration process goes, noting that representatives are always available to help, keep in touch, and answer any questions. Some reviewers experienced payment processing delays and concerns regarding wage calculations for completed shifts. Others also noted unprofessional communication, poor handling of job assignments, and a general lack of accountability from certain branch teams when problems arose.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from high praise to severe frustration.... See more

Service

Users describe ambiguous interactions with service, reflecting sharply divided opinions. While some reviewers... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some reviewers report frustration with... See more

Customer communications

Customers had ambiguous experiences with customer communications. Reviewers reported positive interactions... See more

Payment

Reviewers mention feedback about payment processing, highlighting that payment timelines can sometimes be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a very difficult time personally. I contacted Vikki to ask to come back to work as I had retired. Vikki has been absolutely amazing, not only giving me plenty of work but checking in with me to... See more

Company replied

Rated 5 out of 5 stars

5 stars are given to Best Connections as my experience with them have been very good especially with Rob from Nuneaton branch. Im going into my 3rd year with them and as a seasonal worker once im ava... See more

Company replied

Rated 5 out of 5 stars

I came to Best Connection in the middle of November of last year in need of work what offered an immediate start. Rosie managed to put me into a long-standing client of hers within 5 days of first s... See more

Company replied

Rated 5 out of 5 stars

My son joined this agency about a month ago, and they have been absolutely brilliant. Aaron, the agency representative, has been so supportive, so efficient with the process of getting my son into wor... See more

Company replied


Company details

  1. Recruitment
  2. Job Centre
  3. Employment consultant
  4. Employment search service
  5. Talent agency

Written by the company

Welcome to The Best Connection, one of the UK’s leading providers of temporary workforce solutions. With over 35 years of experience, we have established strong long-term relationships with clients of all sizes, whilst also meeting the needs of our loyal community of candidates. With access to over 300,000 temporary workers through our network of over 80+ branches, you can rely on us to the right the best workforce solution for your business, whatever your needs or location. WHY THE BEST CONNECTION? Get in touch to find out more about how we can help or click here to find out more about You can trust us! We are a responsible recruiter and are accredited with ISO 9001:2008 We know what we are doing! We have been serving our clients and temporary workers for over 30 years. We’re good at what we do. We are consistently ranked Top 5 Industrial and Driving employment business (Recruitment International Survey) We have the largest Industrial and Driving employment business in the Midlands and the second largest in the UK We have a database of 70,000 LGV drivers and 385,000 industrial workers. We’re not just an on-line recruiter – with over 80+ branches across the UK, our teams are on hand to personally support you through the process. We have over 750 full-time members of staff, dedicated to supporting our clients and candidates, including an in-house payroll team. You’re in good company - we supply over 11,000 clients annually. LOOKING FOR THE BEST APPLICANTS? We do whatever it takes to serve our clients to the highest possible level and with over 30 years’ experience, you can be assured we are experts in the markets we serve. That’s why our clients stay loyal to us year after year! LOOKING FOR THE BEST JOBS? Our aim is to find the best job fit for you and your prospective employer. Our professional recruitment consultants are on hand in every branch guiding you through the process. Whether you’re an experienced temporary worker, or are looking for your first role, we will take the time to fid the position that meets YOUR needs and requirements. EQUALITY AND DIVERSITY We believe the diversity of our employees and temporary workers is our greatest asset.  We value and celebrate our differences and are committed to treating people fairly. We promote equal opportunities for all by creating an inclusive environment where everyone feels a sense of belonging and can be themselves. We value our people as the backbone of our organisation. We treat all our employees and temporary workers equally and with respect.  Their safety, health and wellbeing are of paramount importance to us, and we have measures in place to ensure they feel supported and valued.  As a responsible recruiter we are committed to fighting modern slavery and provide annual Modern Slavery training to ensure all employees have the correct skills to identify and act to protect the safety of our candidates.  We maintain a clear and fair remuneration policy with a stringent commitment to paying the correct pay, at the correct time to safeguard all our temporary workers.   We invest in training and development programs to empower our staff and promote their personal and professional advancement, and we celebrate their success.   Throughout the business, we prioritise diversity, equality and inclusion and have our own Diversity and Equality employee group, ensuring we provide equal opportunities, support and provision for all.   


Contact info

3.6

Average

TrustScore 3.5 out of 5

621 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(621)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dodgy agency always issues

Worst agency I’ve ever worked for. Multiple occasions of my wage being lower than it should be. Would only let me use 6 hours holiday when I work 10 hours a day.

Then to top it off I left best connection on 08/08/2025 and didn’t receive my holiday pay until 07/11/2025. Then they stated my P45 from 27/10/2025.

Wouldn’t Reccomend !

27 October 2025
Unprompted review
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Reply from The Best Connection

We’re truly sorry that you’ve had a bad experience with The Best Connection Adam. Please could you email customer.satisfaction@thebestconnection.co.uk with all the details of your experience and we will investigate the matter further. - Star

Rated 5 out of 5 stars

All of the staff are lovely and really…

All of the staff are lovely and really helpful.
I rang at 10am and they had me in work the same evening.
Perfect company! Would definitely recommend.

18 November 2025
Unprompted review
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Reply from The Best Connection

Thank you for your 5-star review Liam we are delighted you have had such a great experience! - Star

Rated 5 out of 5 stars

5 stars are given to Best Connections…

5 stars are given to Best Connections as my experience with them have been very good especially with Rob from Nuneaton branch. Im going into my 3rd year with them and as a seasonal worker once im available for work Rob is on hand to find me work. Never had any issues, everything is always well explained work place, dates, times & pay.
Highly recommend them to anyone looking for work .

18 November 2025
Unprompted review
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Reply from The Best Connection

Thank you for your 5-star review Kelly we are delighted you have had such a great experience! - Star

Rated 1 out of 5 stars

Applied for an Internal role

Applied for an Internal role! Made me wait WEEKS after attending a face to face interview to tell me that i had not got the job! Proper wasted my time!!

1 October 2025
Unprompted review
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Reply from The Best Connection

We’re truly sorry that you’ve had a bad experience with The Best Connection Jane. Please could you email customer.satisfaction@thebestconnection.co.uk with all the details of your experience and we will investigate the matter further. - Star

Rated 5 out of 5 stars

Literally one of the best

The team are professional and extremely supportive, they found me good assignments fast, and administered everything efficiently.

They were also very personable and their systems work well!!

Thank you to Darren, Gemma, and Freya!

26 September 2025
Unprompted review
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Reply from The Best Connection

Hi Simon, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review! - Star

Rated 5 out of 5 stars

Ellen and Chantelle have been a key…

Ellen and Chantelle have been a key part to the last minute operational issues at Alliance Healthcare. Very reliable and both fill me with confidence when I'm in need of temp to perm, long term and last minute support. Both are easy to communicate with and The Best Connection at this moment are my go to agency supplier.

17 October 2025
Unprompted review
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Reply from The Best Connection

Thank you for your 5-star review Adam we are delighted you have had such a great experience! - Star

Rated 1 out of 5 stars

Dont pay for work carried out am owe 8…

Dont pay for work carried out am owe 8 hours from over 2 weeks ago.
Unprofessional and rude

10 October 2025
Unprompted review
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Reply from The Best Connection

Hi Chloe, We’re truly sorry that you’ve had a bad experience with The Best Connection. Please could you email customer.satisfaction@thebestconnection.co.uk with all the details of your experience and we will investigate the matter further. - Star

Rated 5 out of 5 stars

My son joined this agency about a month…

My son joined this agency about a month ago, and they have been absolutely brilliant. Aaron, the agency representative, has been so supportive, so efficient with the process of getting my son into work. He started almost the very next day, and continues with them. Thank you Aaron.

20 August 2025
Unprompted review
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Reply from The Best Connection

Hi Farzana, thank you so much for your positive feedback. We really appreciate you taking the time to share your experiences with us. - Star

Rated 5 out of 5 stars

It was possible because of them

Well where to start Nicole and Summers there’s no words to thank you enough your help I was really desperate looking for jobs and this amazing souls they just took me in and they are sooo great at them job they took care of all my paperwork like proper professionals they are they treat me with caring and respect I felt like I can work for this agency a life time u girls are amazing at what u do and so fast and they covered everything need it for my application so amazingly honestly there’s no words to thank you enough for you hard an amazing job thanks for choosing me I would never let you down I will be a real pleasure working for this agency thanks to them I appreciate you well done girls 🙌

30 September 2025
Unprompted review
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Reply from The Best Connection

Hi Jenny, thank you for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us. We really appreciate you taking the time to leave a review and hope to see you again soon! - Emily :)

Rated 1 out of 5 stars

The company it doesn't make sense

The company it doesn't make sense. How they work and everything
one day after you worked they tell you are not needed because they don't want to much people and the interview they tell you working full-time the job is on going job this and that and they never full their promises so is missed company i have ever seen

1 September 2025
Unprompted review
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Reply from The Best Connection

Hi, we’re so sorry to hear that you’ve had a negative experience with us. Your feedback is very important and we appreciate you taking the time to leave a review. Please email customer.satisfaction@thebestconnection.co.uk with the full details of your experience and we can start to investigate this further. – Star

Rated 5 out of 5 stars

The Best connection in Stockport

The Best connection in Stockport is by far the best agency I've ever worked for.
They get you into work really quickly, in a consistent position, that leads to contracts. If an assignment isn't working out, they see what else they can find.
You don't feel pressured into the work, like with a lot of agencies.
The pay is always on time, and in full.
They've done nothing but help me, really can't fault them.

2 September 2025
Unprompted review
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Reply from The Best Connection

Hi Steve, thank you so much for your positive feedback. We really appreciate you taking the time to share your experiences with us. - Star

Rated 5 out of 5 stars

I joined Best Connection about 3 weeks…

I joined Best Connection about 3 weeks ago and they are a great company that respects it's employees and offer flexibe hours.
They are honest with you about the positions and pay. They work diligently with you on finding the right fit for you and the hiring company. They truly do have your best interest at heart and will listen to what you are looking for and work hard to find that.I will highly recommend them.

2 September 2025
Unprompted review
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Reply from The Best Connection

Hi Kevin, thank you so much for your positive feedback. We really appreciate you taking the time to share your experiences with us. - Star

Rated 1 out of 5 stars

This is one of the worst people you can…

This is one of the worst people you can work with I work with them and and keep moving me round and keep saying they have work for me and they have work when you ring them they say we don’t have any work
And I have send reviews before and who ever read it send me emails they Emil is lia can’t even send Emil to them lol

20 March 2025
Unprompted review
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Reply from The Best Connection

We’re truly sorry that you’ve had a bad experience with The Best Connection Rashad. Please could you email customer.satisfaction@thebestconnection.co.uk with all the details of your experience and we will investigate the matter further. - Star

Rated 5 out of 5 stars

A positive experience.

I joined The Best Connection on the back of an advertisement for delivery drivers, I applied and went through a rigorous vetting process, which was good because it showed the employer was serious about me!
Everything the agency said about the job was correct and have been with the employer for 4 weeks now.
I am paid correctly and on time every week.
All in all, it’s been a positive experience for me!

28 August 2025
Unprompted review
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Reply from The Best Connection

Hi Peter, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review and hope to see you again soon! - Star

Rated 1 out of 5 stars

I have worked with this agency from…

I have worked with this agency from time to time when I don’t have other work, and in the past they have given me shifts without any problems. However, my most recent experience was disappointing.

Today, I went to their office after asking for a job, and they told me there was a cleaning position available. During the interview, the person asked about my previous work. I explained that I had worked in a warehouse doing loading and unloading. He then repeatedly asked what was inside the boxes I moved. I honestly didn’t know, as I just moved sealed boxes that came from overseas. I told him this several times, but he kept asking the same question. In the end, he said he couldn’t offer me the job.

I found the questioning strange and felt that my ability to do the cleaning job had nothing to do with knowing the contents of boxes from my previous warehouse job. Unfortunately, this experience left me feeling frustrated and unfairly judged.

14 August 2025
Unprompted review
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Reply from The Best Connection

Hi Abdul, thank you for sharing your concerns. We take all feedback seriously and would like to investigate this for you. Could you please email customer.satisfaction@thebestconnection.co.uk with the full details so we can review the matter promptly? - Thanks, Poppy

Rated 1 out of 5 stars

Beware

I had an awful experience with this company - they don't deserve 1 star but I had to give them that to enable me to leave a review. I have been messed about and lied to for 2 weeks and I still haven't got a job. They would be stringing me along further but I have put a stop to it now. I only wanted a casual job over the summer but that was too much to ask. Avoid like the plague.

11 August 2025
Unprompted review
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Reply from The Best Connection

Hi Angela, we’re so sorry to hear that you’ve had a negative experience with us. Your feedback is very important and we appreciate you taking the time to leave a review. Please email customer.satisfaction@thebestconnection.co.uk with the full details of your experience and we can start to investigate this further. – Star

Rated 5 out of 5 stars

My experience has been great

My experience has been great specifically with a lady called Nicole, she's very sweet and helpful.

7 August 2025
Unprompted review
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Reply from The Best Connection

Hi Jenilsia, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review! - Star

Rated 4 out of 5 stars

Appreciation

Have now found myself a role, best connection specifically Christina Mell did her utmost to give me opportunities. If I find myself looking for another role I’ll be straight in touch.

Confidence boosting 🙌

16 July 2025
Unprompted review
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Reply from The Best Connection

Hi Morgan, thank you so much for your positive feedback. We really appreciate you taking the time to share your experiences with us. If there is anything that we can do to improve your experience, please email us at customer.satisfaction@thebestconnection.co.uk – Star

Rated 1 out of 5 stars

1 star because always when I am calling…

1 star because always when I am calling them giving impression ,,sorry,,not time for you I was feeling like this.I just calling them to ask about job wich I am looking for and answer is this,,go to the website and check there,, I know I have to check there I have called thinking they can help me more by phone.I received vague answer.
Thank for help!

6 August 2025
Unprompted review
The Best Connection logo

Reply from The Best Connection

Hi Jany, we’re so sorry to hear that you’ve had a negative experience with us. Your feedback is very important and we appreciate you taking the time to leave a review. Please email customer.satisfaction@thebestconnection.co.uk with the full details of your experience and we can start to investigate this further. – Star

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