The Big Phone Store Reviews 

Reply from The Big Phone Store

Jul 8, 2026

Hello Gillian,

Thanks for your feedback.

It's great to hear your phone was even better than you expected. We work hard with our detailed grading system and rigorous in-house testing to make sure our descriptions are accurate and you get a device you'll love.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 8, 2026

Hi Andrew,

Thanks for your great review.

It's fantastic to hear you got a good phone at a good price. We make sure all our refurbished devices go through extensive certified checks to ensure they are 100% functional, and we believe in offering genuine value to our customers.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Jul 7, 2026

Hi Derek,

Thanks for your great review.

It's brilliant to hear this is your fourth time with us and that you've had no issues with any of your phones. We work hard to make sure our descriptions are accurate and that you get exactly what you expect.

We do all our refurbishment and testing in-house here in the UK, which helps us maintain those high standards. It means a lot that you trust us and keep coming back.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 7, 2026

Hi Peter,

Thanks for sharing your feedback with us.

I'm glad your order arrived on time. We always aim for fast delivery, getting orders out the same day if placed before 3:30 p.m. on a weekday.

I'm really sorry to hear about the line of dead pixels on your screen. That's definitely not the experience we want you to have. While all our refurbished devices go through extensive certified checks, sometimes issues can still slip through, and I understand how disappointing that is.

I'm pleased we were able to offer a quick refund for you. We stand by our products and want you to be happy, which is why we have a 45-day, no-quibble return policy if you change your mind or encounter an issue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 7, 2026

Hi Andy,

Thank you for taking the time to share your feedback with us.

It's fantastic to hear you found our ordering process intuitive and that our selection of iPhones was great. We work hard to make finding your next device simple.

I'm particularly glad your order was dispatched and delivered quickly, especially since you opted for the new battery upgrade. We pride ourselves on getting orders out fast – if you order before 3:30 p.m. on a weekday, we dispatch the same day. Choosing to upgrade to a brand-new battery at cost price is a popular option, and it's great to know it didn't delay your speedy delivery.

Knowing you had a great experience and plan to use us again is the best compliment we can get. We aim for every customer to feel that way.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 7, 2026

We’re sorry to hear that your experience with us hasn’t met your expectations. Please reach out to us at info@thebigphonestore.co.uk, and one of our customer service representatives will be happy to assist you further.
Kind regards,
Customer Relations Team
The BIG Phone Store

Reply from The Big Phone Store

Jul 6, 2026

Hi Kc,

Thanks for leaving us a review.

It's great to hear your phone arrived promptly and was well-packaged. We love that your phone felt brand new to you. We put a lot of care into our refurbishment process, and our grading system ensures you get a phone that looks great.

It’s also fantastic that you found the battery health outstanding, even after your own tests. We believe everyone should have great battery performance, which is why we guarantee a minimum of 85%+ battery health with all our refurbished devices. You also have the option to upgrade to a brand-new battery at cost price when you buy from us.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 6, 2026

Hi Christopher,

Thanks for your kind review!

It’s great to hear that you had a fantastic experience with our service and are happy with your phone. We put a lot of effort into making sure every device is thoroughly tested and meets our high standards, so your feedback means a lot.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Enjoy your new phone!

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 6, 2026

Hi Mart,

Thanks for your review!

It's great to hear that you've chosen The Big Phone Store for your third phone purchase. We're really happy that our service has been consistently good for you, and that your phones have always arrived as described and on time. Knowing you've never had any issues and find us reliable means a lot to us.

We make sure every refurbished device goes through extensive certified checks to be 100% functional. We also guarantee a minimum of 85% battery health. This means you can always trust us for a reliable phone experience.

Thanks again for your continued support!

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 6, 2026

Hey Andrew,

Thank you for your review!

It’s fantastic to hear that you’ve used us a few times now and are consistently happy with the quality, service, and speed of delivery. That really means a lot to our team.

We put every refurbished device through certified checks to make sure it's 100% functional. This commitment to quality is why you can always count on us for a reliable phone. Also, all our customer service and testing are done right here in-house by our UK team. We want you to feel confident with every order.

Thanks for your continued trust in us.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 6, 2026

Hi Richard,

Thank you so much for your great review!

It's fantastic to hear that your phone arrived in excellent condition, exactly as described, and that the packaging was secure and delivery prompt. We take pride in our rigorous testing and careful grading to make sure every device is 100% functional and meets expectations. We also aim for fast, reliable delivery every time.

We are especially thrilled that you've recommended us to your daughter and to others. That's honestly the best compliment we can receive. You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We appreciate you choosing us for your refurbished phone at a competitive price.

Thanks Again,
Abdul The Big Phone Store Team

Reply from The Big Phone Store

Jul 6, 2026

Hello Gillian,

Thanks for leaving such a positive review!

It's great to hear that both the condition and battery life of your phone exceeded your expectations. We work hard to ensure all our refurbished devices meet a high standard, with detailed grading for cosmetic condition and a guaranteed minimum of 85% battery health. We understand how important it is to have a phone that performs really well.

I'm sorry it didn't come with a screen protector. We don't include them in the box to help reduce e-waste, but you can always find a range of accessories on our site if you need one.

We are thrilled that you're so pleased you'll buy from us again and recommend us to your family and friends. That's truly the best compliment we can get. It seems you've found one of the industry's best-kept secrets. We might not be the most famous, but our focus on high product standards, great customer satisfaction, and an amazing support team speaks for itself.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 5, 2026

Hello Owen,

Thanks so much for your fantastic review! We really appreciate your recommendation.

It's brilliant to hear you found a great price for your pristine iPhone 15 Pro Max and that it arrived looking like new. We take pride in our grading and ensure every phone we sell is thoroughly tested to be 100% functional.

We are also really happy to hear you took advantage of our battery upgrade option. While all our refurbished devices come with a guaranteed minimum of 85% battery health, you can upgrade to a brand-new battery at cost price for even better performance.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We look forward to helping you again in the future!

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 3, 2026

Hi Neil,

Thanks for your excellent review. It's great to hear you're so impressed.

We're really pleased your phone arrived in excellent condition. We grade all our refurbished devices carefully, but the important thing is that every single one is thoroughly tested to be 100% functional, regardless of its cosmetic grade.

It's also good to know it arrived quickly. We aim for same-day dispatch on weekdays and fast delivery, so you get your new phone without delay.

You've discovered one of the industry's best-kept secrets. We are not a massive household name yet, but we have very high product standards and customer satisfaction.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 3, 2026

Hello Magic_J,

Thank you for sharing your experience. It's great to hear you had such a positive time with us.

I'm really pleased the phone you bought was good. We put every refurbished device through extensive certified checks to ensure it's 100% functional, so you can trust it to work perfectly.

We're also glad we paid you the full price we quoted for your old phone. We designed our trade-in system to avoid nasty surprises; the price you see is the price you get, as long as you've described it honestly.

I'm glad you found the option to add protective glass helpful too. We aim to offer those convenient extras at a fair price to save you time and hassle.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 2, 2026

Hi Steve,

Thanks for your review. It's great to hear you've chosen The Big Phone Store for your third phone, both for yourself and your family. Your continued trust means a lot to us.

I'm glad our delivery speed consistently impresses you. We dispatch orders placed before 3:30 p.m. on weekdays the same day.

It's also fantastic that all your phones have been exactly as described. We put every refurbished device through extensive certified checks to make sure it's 100% functional, and our grading is purely cosmetic.

We look forward to seeing you back again.

Warm Wishes,
Cassandra The Big Phone Store Team

Reply from The Big Phone Store

Jul 2, 2026

Hello Nick,

Thank you for your fantastic 5-star review!

I'm really happy to hear your phone was perfect. We put every refurbished device through extensive certified checks in-house to make sure it's 100% functional.

It's also great that you received quick delivery and experienced our excellent service. We dispatch orders placed before 3:30 p.m. on weekdays the same day, and our UK-based team handles all customer service directly.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 2, 2026

Hi Ginny,

Thanks for your review! I'm really pleased to hear that the phone was well described and arrived quickly in the Pristine condition you expected.

We work hard to make sure our device descriptions and grading are accurate, so you know exactly what you're getting. It's also great you found the option for a professionally fitted screen protector helpful. We offer this to give you extra peace of mind right from the start.

Getting your order to you fast is important to us, which is why we aim for same-day dispatch on weekdays.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 1, 2026

Hello Andrew,

Thank you for sharing your experience. We are really glad we could help after you had such a frustrating time with another company.

It's great to hear we paid you exactly what we quoted for your phone. We designed our trade-in system to give you an accurate price upfront, and we guarantee the price you're offered as long as your description is honest. We aim for honest payouts without any nasty surprises, so you get exactly what you expect.

You have discovered one of the industry's best-kept secrets. We may not be a massive household name yet, but we are proudly one of the highest-rated refurbished phone retailers in the UK. Our rapid growth is driven by exceptional review ratings and customer word-of-mouth. We are a real, transparent UK business with a physical retail store in Wolverhampton, and trust is built through honest communication and consistent quality.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Thanks Again,
Abdul The Big Phone Store Team

Reply from The Big Phone Store

Jul 1, 2026

Hi Dave,

Thanks for your great review!

It's good to hear you found our trade-in process easy and trustworthy. We designed our system to avoid nasty surprises. We want you to get the price we offer, so we guarantee it as long as you describe your device honestly. We pay the full quoted price, simple as that.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Kind Regards,
Ben The Big Phone Store Team