The Big Phone Store Reviews 

Reply from The Big Phone Store

Jul 11, 2026

Hello Samuel,

Thank you for your fantastic review!

We are really pleased to hear how fast and efficient your trade-in experience was. It’s great that you had the full quoted amount in your bank account just 6 hours after your phone reached us. We believe in honest payouts and making sure the price you're quoted is the price you get, without any hidden reductions.

We're also glad our customer service team was super helpful for you on WhatsApp. We work hard to make sure our trade-in process is built around you, offering accurate prices upfront and paying out quickly.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Updated Jul 10, 2026

Hi Miss S,

Thank you for your review.

I'm sorry the first phone wasn't quite what you expected, especially as it was for a gift. I'm really pleased to hear that Sarah was able to help you so quickly and professionally. It's great that we could get a replacement to you within 24 hours, even before the original was back with us.

We know how important it is to sort things out fast, especially when a device is for a gift. Our team handles everything in-house, so we can make sure processes like returns and replacements are as smooth and hassle-free as possible, just like you experienced. We always aim for excellent communication so you know what's happening every step of the way.

We are very happy you would recommend us.

Warm Regards,
Alan, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 10, 2026

Hello Keith,

Thank you for your fantastic review!

I'm really pleased to hear your phone arrived in excellent condition, worked perfectly straight away, and was exactly as described. We know it can be hard to trust descriptions from some sellers, so we work hard to be completely honest with our grading. All our refurbished devices undergo extensive checks to make sure they are 100% functional, and we only use the highest quality parts.

It's great that you feel you got real value for money too. We focus on providing high-quality, fully tested devices rather than cutting corners, which means a better phone for you.

We really appreciate you recommending us to others!

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 9, 2026

We’re sorry to hear that your experience with us hasn’t met your expectations. Please reach out to us at info@thebigphonestore.co.uk, and one of our customer service representatives will be happy to assist you further.
Kind regards,
Customer Relations Team
The BIG Phone Store

Reply from The Big Phone Store

Jul 9, 2026

Hi Matt,

Thanks for your review!

It's great to hear your delivery was swift and that you're happy with the phone's quality. We always aim for same-day dispatch for orders placed before 3:30 p.m. on weekdays so you get your tech fast.

We also put all our refurbished devices through extensive certified checks. This means every phone is 100% functional, guaranteeing you great quality.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 9, 2026

Hi Mr Pilgrim,

Thank you for your excellent review. It means a lot to us that this is your third purchase.

We are really pleased to hear that everything has been exactly as advertised each time. We make sure our device grading is purely cosmetic, so you know the phone you choose will always be 100% functional.

Your continued trust and recommendation are the best compliments we can receive.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 9, 2026

Hi Gordon,

Thank you for your fantastic review!

I'm really pleased that the phone arrived in very good condition and works exactly as it should. We put all our refurbished devices through extensive certified checks to make sure they are 100% functional for you.

It's great to hear you found our communication and after-sales support so good. Our customer service team is based right here in the UK, handling everything in-house so you always get direct, human support.

Knowing you found it worth buying refurbished and that you'll use us again is the best compliment we can get. We are dedicated to providing quality phones and service, and your feedback proves we're getting it right.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 9, 2026

Hi Bowie,

Thanks for taking the time to leave us this feedback.

I understand why you might have felt a little hesitant buying a refurbished phone without seeing it first. It's great to hear that the phone's condition was exactly as described. We put a lot of effort into making sure our grading system is accurate, and it's backed by our thorough, in-house testing by over 50 employees.

I'm also glad your phone arrived safely in our secure, reusable packaging and got to you quickly. We dispatch orders placed before 3:30 p.m. on weekdays the same day, with next working day delivery as standard.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 9, 2026

Hello Andrew,

Thank you for your review. I'm really pleased you got the Samsung model and memory you wanted, and that our purchase price was better than other sellers. We work hard to offer excellent value without cutting corners on quality.

I hear what you're saying about the "nicks" on your "Pristine" graded phone. Our 'Pristine' grade means there will be very light signs of use. We aim for devices in this grade to be in fantastic cosmetic condition, but sometimes tiny cosmetic imperfections can be present. We understand how important cosmetic condition is, and that's why we also offer a 'Like New' grade for devices that are cosmetically perfect.

It's important to know that the grade is purely about how the phone looks, not how it performs. Every refurbished device, regardless of its cosmetic grade, goes through extensive certified checks to make sure it's 100% functional. You always get a fully working phone.

We're glad you'd consider giving us 4.5 stars. We always aim for complete satisfaction.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 9, 2026

Hello Mr Goude,

Thanks for your review. It's great to hear you found it easy to choose your phone, and that it arrived quickly and was well packaged.

We aim to make finding the right device simple, and our physical showroom in Wolverhampton is there for customers to compare different conditions in person. We also get orders out fast; if you order before 3:30 p.m. on a weekday, we send it out the same day for next working day delivery. Your phone also comes in secure, reusable packaging, which you can use for any future trade-ins.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 8, 2026

Hello Jim,

It's brilliant to read your review! Thank you for sharing your experience.

I'm really pleased your phone arrived so quickly. We get orders placed before 3:30 p.m. on weekdays dispatched the very same day, with Royal Mail Tracked 24 delivery often arriving the next working day.

It’s also great to hear you're well pleased with the quality of your new phone. We put all our refurbished devices through extensive certified checks to make sure they're 100% functional, and we only use the highest quality parts in our refurbishments, so you always get a great working phone.

We're thrilled you'll consider us again. We always aim to earn that trust!

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 8, 2026

Hi Susan,
Thanks for your review! It's great to hear your phone arrived quickly. We dispatch orders placed before 3:30 p.m. on weekdays the same day, with next working day delivery as standard.
I'm glad you're happy with how the phone looks and that it works perfectly. We grade all our refurbished phones carefully on cosmetic condition so you know exactly what to expect, and every device undergoes extensive certified checks to make sure it's 100% functional before it leaves us.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 8, 2026

Hello!

Thanks for your kind words. It's great to hear you had excellent service and that your phone is great.

Our UK-based team handles all customer support in-house, making sure you get direct, knowledgeable help every time. We also put every device through rigorous certified checks and use only the highest quality parts. We want you to feel confident your phone works perfectly.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 8, 2026

Hello Gillian,

Thanks for your feedback.

It's great to hear your phone was even better than you expected. We work hard with our detailed grading system and rigorous in-house testing to make sure our descriptions are accurate and you get a device you'll love.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 8, 2026

Hi Andrew,

Thanks for your great review.

It's fantastic to hear you got a good phone at a good price. We make sure all our refurbished devices go through extensive certified checks to ensure they are 100% functional, and we believe in offering genuine value to our customers.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Jul 7, 2026

Hi Derek,

Thanks for your great review.

It's brilliant to hear this is your fourth time with us and that you've had no issues with any of your phones. We work hard to make sure our descriptions are accurate and that you get exactly what you expect.

We do all our refurbishment and testing in-house here in the UK, which helps us maintain those high standards. It means a lot that you trust us and keep coming back.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 7, 2026

Hi Peter,

Thanks for sharing your feedback with us.

I'm glad your order arrived on time. We always aim for fast delivery, getting orders out the same day if placed before 3:30 p.m. on a weekday.

I'm really sorry to hear about the line of dead pixels on your screen. That's definitely not the experience we want you to have. While all our refurbished devices go through extensive certified checks, sometimes issues can still slip through, and I understand how disappointing that is.

I'm pleased we were able to offer a quick refund for you. We stand by our products and want you to be happy, which is why we have a 45-day, no-quibble return policy if you change your mind or encounter an issue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 7, 2026

Hi Andy,

Thank you for taking the time to share your feedback with us.

It's fantastic to hear you found our ordering process intuitive and that our selection of iPhones was great. We work hard to make finding your next device simple.

I'm particularly glad your order was dispatched and delivered quickly, especially since you opted for the new battery upgrade. We pride ourselves on getting orders out fast – if you order before 3:30 p.m. on a weekday, we dispatch the same day. Choosing to upgrade to a brand-new battery at cost price is a popular option, and it's great to know it didn't delay your speedy delivery.

Knowing you had a great experience and plan to use us again is the best compliment we can get. We aim for every customer to feel that way.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 7, 2026

We’re sorry to hear that your experience with us hasn’t met your expectations. Please reach out to us at info@thebigphonestore.co.uk, and one of our customer service representatives will be happy to assist you further.
Kind regards,
Customer Relations Team
The BIG Phone Store

Reply from The Big Phone Store

Jul 6, 2026

Hi Kc,

Thanks for leaving us a review.

It's great to hear your phone arrived promptly and was well-packaged. We love that your phone felt brand new to you. We put a lot of care into our refurbishment process, and our grading system ensures you get a phone that looks great.

It’s also fantastic that you found the battery health outstanding, even after your own tests. We believe everyone should have great battery performance, which is why we guarantee a minimum of 85%+ battery health with all our refurbished devices. You also have the option to upgrade to a brand-new battery at cost price when you buy from us.

Many Thanks,
Charlie The Big Phone Store Team