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The Bike Factory Reviews 

1,586
•
TrustScore 4.5 out of 5

4.7

Bicycle Shop
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Review summary

Created with AI, based on recent reviews

Considering 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive prices, wide product availability, and incredibly helpful staff members who expertly guide buyers through their choices. Online orders consistently arrive very quickly, often fully built and ready to ride straight away, making the entire purchasing process exceptionally smooth and satisfying. However, some reviewers were not happy with unexpected delivery delays, poor communication problems, and occasional serious challenges handling shipments through external couriers. A few people also experienced minor missing parts, incorrect items received, or noticeable packaging damage upon opening their delivery boxes at home.

What people talk about most

Product

People report positive experiences with product, noting that items arrive as described and in good condition.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive promptly and... See more

Service

Customers report overwhelmingly positive experiences with the service, highlighting a consistent sense of... See more

Price

Consumers find prices to be very competitive, often noting that items are cheaper than competitors and... See more

Order

Users describe positive interactions with order, highlighting seamless and simple processes that make finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a light set and gel gloves. Both items were cheaper than competitors. I received the items well packaged and on time by Royal Mail. I have had mixed experiences recently with different compa... See more

Rated 5 out of 5 stars

A very efficient service. I was kept informed of the whereabouts of my purchase at all times. It arrived well packaged and was in perfect working order on arrival. The only downside is, and this is... See more

Rated 5 out of 5 stars

Great choice of bikes and accessories which were all competitively priced. Accessories were dispatched and received within 72 hours. The bike had to be ordered but was delivered ready made up within... See more

Rated 5 out of 5 stars

Excellent communication, easy to use website and the bike was perfect. I had to change my order after placing it, the customer service team done so with minimal effort. I was kept up to date with prom... See more

Company details

  1. #42 of 92 best companies in Bicycle Shop
  2. #26 of 56 best companies in Bike accessories store

Information provided by various external sources

Chester's largest specialist bike store! We sell, Trek, Specialized, Altura, Fox, Assos, Giordana, Pinarello, Shimano, Park tools, Pedros, Fenwicks and Finishline.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(1,586)

234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great staff response

Martin has helped sort out the correct wheel after I had purchased one that didn't fit. My low expectations where shattered by his friendly knowledgeable and uncritical approach. He has kept me informed all the way through the returns and reorder process

10 April 2026
Rated 4 out of 5 stars

9/10

9/10

Delivery was just over a week, but regardless, really happy with service.

15 April 2026
Rated 5 out of 5 stars

A company that responds

Replied back to my email and even recognised id placed an order without me saying it in my question on my email.
Speedy postage, item arrived as described.

3 April 2026
Rated 5 out of 5 stars

Excellent customer service

I ordered some parts - they arrived in good time but not quite as expected. A quick and pleasant phone call to The Bike Factory resulted in new parts being delivered. Excellent customer service - I will be using them again.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

New Spin shoes

I ordered new spin shoes which were not in stock, I was informed by email that they would be ordered in and delivery would be between 5 and 6 days and the discounted price would be as advertised. I was kept informed regularly by email. The delivery was on time and the spin shoes are great .

27 March 2026

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