BluegroundReviews 

2,214
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 615 reviews, reviewers had a great experience with this company. Many customers consistently praise the quality of the apartments, noting they are clean, well-maintained, and thoughtfully furnished with everything needed for a comfortable stay. The locations are frequently highlighted as perfect, offering convenience and easy access to amenities and city exploration. Reviewers also appreciate the professional and supportive staff, who are often described as helpful and efficient in handling requests. However, some people were dissatisfied with the apartment quality, citing issues like thin walls, unsealed windows, and noise in party areas. A few other people also felt that the service was not always up to par, mentioning problems such as apartments not being ready, lack of basic supplies, or slow resolution of issues like stolen items or appliance repairs. There were also occasional complaints about entries into apartments or viewings during a paid stay without prior notification.

What people talk about most

Location

Reviewers highlight positive aspects of location, often describing them as perfect, central, and... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their kindness, helpfulness, and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers reporting excellent and prompt... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with some reviewers praising... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently finding apartments to be clean,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The platform is great. I like that it's catered towards longer stays than things like Airbnb or vrbo, and that I don't have to deal with the whims of a host. The apartment quality is very hit-or-miss... See more

Company replied

Rated 5 out of 5 stars

Blueground was just amazing, we stayed in our apartment in Vienna for around 10 months. No issues whatsoever, if there were small things like we had (toilet seat broken for example) they fixed immedia... See more

Company replied

Rated 5 out of 5 stars

2nd year in a row with Blueground, San Francisco and Burlingame in particular. Booking is straight forward no hassle requirements. Yes, they might be a little pricier than your typical airbnb, BUT, yo... See more

Company replied

Rated 5 out of 5 stars

My one month stay while moving across country to Chicago was exactly what I needed to get started in this new city. The apartment was well appointed with everything I needed to show up and start livin... See more

Company replied


Company details

  1. Estate Agent
  2. Home Furniture Shop
  3. Travel agent

Written by the company

Blueground is the largest global operator of furnished, flexible rentals for mid- to long-term stays. We offer a curated network of thousands of high-quality, turnkey homes in sought-after neighborhoods around the world. Find housing where you want, when you want, on the terms you want without a long-term commitment. Each apartment is thoughtfully designed with exclusive furnishings, fully equipped kitchens, and incredible amenities. From day one, you’ll enjoy high-speed Wi-Fi, premium linens, and smart home entertainment. Plus, access to pools, gyms, and outdoor spaces in select buildings. Blueground provides a consistent, quality guest experience that starts even before you arrive. That’s because we let you view all our available apartment listings in real-time, see real images and 3D tours, confirm with a click, pay securely, and move in easily. During your stay, you’ll enjoy reliable support via email, phone, and our guest app, where you can request everything from a home cleaning to extra towels. For more information, find us on Facebook, LinkedIn, Instagram, Twitter or at www.theblueground.com.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,214)

657 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We like the place,easy to book,easy to…

We like the place,easy to book,easy to move in,and lots of good memories

6 June 2026
Unprompted review
Blueground logo

Reply from Blueground

Hello Ali,

Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!

Best Wishes,
The Blueground Team

Rated 5 out of 5 stars

A True Home Away From Home

I've stayed with Blueground apartments in Madrid, Dubai, and Zurich, and each experience has been consistently excellent. One of the things I appreciate most is the quality and consistency across their properties - the apartments are stylish, comfortable, well-maintained, and fully furnished with everything you need from day one, which makes settling in incredibly easy as a digital nomad.

The customer service has always been responsive and helpful, the Wi-Fi works great for remote work, and the locations are typically central and well-connected, making it easy to explore the city. Blueground has become one of my go-to accommodation options when traveling, and I would absolutely recommend them to anyone looking for a convenient home away from home. I'm already looking forward to trying more of their apartments in the future!

24 April 2026
Unprompted review
Blueground logo

Reply from Blueground

Hello Nancy,

Thank you for your kind words and for choosing to stay in one of our furnished apartments. We’re thrilled to hear you enjoyed your stay and appreciated the comfort, convenience, and seamless living experience we strive to provide.

Whether you’re traveling for work or leisure, we look forward to hosting you again and making your next visit just as enjoyable.

Best wishes,
The Team Blueground

Rated 1 out of 5 stars

Blueground is ripping us off

Blueground stopped it’s services in Istanbul Turkey and left many tenants like myself stranded with no information on when the upfront payment of 1 year will be paid back, cutting the water, jeating, electricity and the internet with no warning. They don’t answer calls or emails. They have basically ripped off hundreds of tenants and landlords equallg.

9 June 2026
Unprompted review
Blueground logo

Reply from Blueground

Hello Liana,

Thank you for your review and for staying with us since 2023, and sorry for the inconvenience you experienced at the end of your stay. Firstly we are happy to have guests like you trusting us for so long. Your stay was smooth for the vast majority of the duration, until the difficulties we faced in the region. We tried to do it as smoothly as possible, but when exiting a market it is not always the easiest. We are sorry that at the end your experience was turned into a negative, however we believe living almost 3 years with us and mentioning only the negative aspects which were out of our hands is sad.

Our customer service team was there when you had wifi issues and resolved it. On top of that, we connected you with the landlord to continue your lease and you are going to stay in the apartment.

Thank you again for your review and for staying with us for so long, even if no positive aspects were mentioned.

Best Regards,
The Blueground Team

Rated 1 out of 5 stars

A warning for anyone considering Blueground

I have been renting my apartment in Istanbul to Blueground since 2022 (IST-789). When they decided to leave the Istanbul market, they sent out an email notifying me about their decision and that they would cease to manage my property in two months (31 May 2026). I tried to contact them back by responding to that email, by calling their office, and people who worked there directly about how to navigate getting the apartment back and their missing payments. None of them picked up or answered.

For about two months, I tried almost every day to get a hold of someone from Blueground Turkey or Global. Nobody answered or gave any information about what was happening to my apartment. Absolutely ghosted.

I managed to get a hold of the current tenant, and they had indeed paid Blueground in advance beyond May 2026 (Blueground stopped making payments to me since March 2026).

Basically, what happened was Blueground took the money from a tenant, did not make any rental payments to me, and completely disappeared/ceased all communications management without returning my apartment back to me. At the time of this review, I am owed 2 months of rent by Blueground.

This is a warning to any tenant or landlord who is considering working with Blueground. This is how they treat people they do business with.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Always Choosing Blueground!

The move-in and check-out process was super smooth and easy. Blueground staff were very quick to respond to any questions I had, even late in the evening. The property was in a great location, and the building had great amenities and views.

18 April 2026
Unprompted review
Blueground logo

Reply from Blueground

Hello Geri,

Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!

Best Wishes,
The Blueground Team

Rated 5 out of 5 stars

Great apartment in an ideal location …

Great apartment in an ideal location of Luxembourg. This apartment was right across a sheep farm which was adorable to wake up to everyday and it was steps away from the bus that brings you right into town! I felt so safe here as a solo traveler and highly recommend.

20 April 2026
Unprompted review
Blueground logo

Reply from Blueground

Hello Jules,

We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!

Best Wishes,
The Blueground Team

Rated 5 out of 5 stars

A home away from home

My stay with Blueground in LA was a genuinely great experience overall. The space itself was well-appointed, comfortable, and exactly what you'd want for an extended stay in the city.
That said, I did run into a couple of hiccups — the A/C gave us some trouble throughout the stay and parking for one of our vehicles was more of a challenge than expected. What stood out though was how quickly and efficiently the team handled both issues. Every concern was met with a fast, professional response and that level of communication is honestly rare. It made all the difference.
If you're looking for a flexible, well-managed accommodation experience with a team that actually shows up when it matters — Blueground delivers. I'd stay again.

8 April 2026
Unprompted review
Blueground logo

Reply from Blueground

Hello Dwayne,

Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!

Best Wishes,
The Blueground Team

Rated 5 out of 5 stars

We loved our experience

We loved our experience. The place was beautiful and so clean. It was perfectly located for what we need. Short walks to everything and everywhere you would want to go in Zurich. 10/10 experience!!

- @tyandkena

28 April 2026
Unprompted review
Blueground logo

Reply from Blueground

Hello,

We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!

Best Wishes,
The Blueground Team

Rated 5 out of 5 stars

can’t recommend enough!!

Our apartment was the perfect alternative to staying in a hotel. The space had everything we needed, more space, and really began to feel like ours! Can't recommend enough!

6 April 2026
Unprompted review
Blueground logo

Reply from Blueground

Hello Taylor,

Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!

Best Wishes,
The Blueground Team

Rated 5 out of 5 stars

The apartment was amazing

The apartment was amazing, you got everything you need. It's always in a good neighborhood. Loved the experience!

1 June 2026
Unprompted review
Blueground logo

Reply from Blueground

Hello Doriane,

We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!

Best Wishes,
The Blueground Team

Rated 5 out of 5 stars

The treatment was professional and I…

The treatment was professional and I found everything ready and tidy

6 June 2026
Unprompted review
Blueground logo

Reply from Blueground

Hello Ayman,

We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!

Best Wishes,
The Blueground Team

Rated 5 out of 5 stars

2nd year in a row with Blueground

2nd year in a row with Blueground, San Francisco and Burlingame in particular. Booking is straight forward no hassle requirements. Yes, they might be a little pricier than your typical airbnb, BUT, you get what you pay for. That being said, unit is spotless, appliances are in excellent condition, full kitchen and kitchenware, dinner ware, towels, complete down to sponges and paper towels. Communication is responsive, usually within the day, a day at most whether it be thru email or their app. Refuse to book with anyone else for short or long term stays and will book again if the need arises. Highly recommended experience in the Bay Area!Thank you Blueground!

6 June 2026
Unprompted review
Blueground logo

Reply from Blueground

Hello Christopher,

Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!

Best Wishes,
The Blueground Team

Rated 1 out of 5 stars

Non-existent customer service

The apartment was beautiful and in a safe location, but the Wi-Fi never worked during my stay. As someone who works remotely, reliable internet was a necessity and a key reason I booked the property. Despite multiple attempts to get the issue resolved, I was repeatedly passed between different representatives and no solution was ever provided. I spent my entire stay without a functioning amenity that was advertised as part of the rental and was not offered compensation. While the apartment itself was lovely, the lack of support and accountability made for an extremely disappointing experience.

25 September 2025
Unprompted review
Blueground logo

Reply from Blueground

Hello,

Thank you for your feedback. Unfortunately, we couldn't locate any records matching the name we see here but we would love to address any concerns you may have. Please get in touch with us at reviews@theblueground.com to help us better understand your experience.

Best wishes,
The Blueground Team

Rated 5 out of 5 stars

Good service,whenever I need help,you…

Good service,whenever I need help,you give me hands

28 May 2026
Blueground logo

Reply from Blueground

Hello,

We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!

Best Wishes,
The Blueground Team

Rated 5 out of 5 stars

The service was excellent

The service was excellent, both before and throughout my stay. The apartment was fantastic and exactly as described on the website. I had an amazing time in Vienna. Thank you for everything!

2 June 2026
Blueground logo

Reply from Blueground

Hello Magdalena,

We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!

Best Wishes,
The Blueground Team

Rated 5 out of 5 stars

The condominium was beautiful & in a…

The condominium was beautiful & in a great location for walking to Pike's place & shopping. We chose Ovation because it was close to the Swedish hospital.

4 June 2026
Blueground logo

Reply from Blueground

Hello Donna,

We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!

Best Wishes,
The Blueground Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look