I have felt completely at home with Blueground for over a year now, and my experience has been flawless. The apartments are fantastic: well-furnished, high-quality, and a great balance of flexibility... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What I like about Blueground the most is the simplicity; you just find an apartment inside the app and pay for it like any other simple good. I also appreciate that they maintain strict standards for... See more
Company replied
Previously, I struggled a lot with housing during my studies, but when I discovered Blueground, everything became so much easier. I booked an apartment with them for six months, and it turned out t... See more
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The process was just very smooth starting from reservation to check out. The place was well kept and they took care of small little details like living home items like soap, dishwasher tablets etc to... See more
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Company details
Written by the company
Blueground is the largest global operator of furnished, flexible rentals for mid- to long-term stays. We offer a curated network of thousands of high-quality, turnkey homes in sought-after neighborhoods around the world. Find housing where you want, when you want, on the terms you want without a long-term commitment. Each apartment is thoughtfully designed with exclusive furnishings, fully equipped kitchens, and incredible amenities. From day one, you’ll enjoy high-speed Wi-Fi, premium linens, and smart home entertainment. Plus, access to pools, gyms, and outdoor spaces in select buildings. Blueground provides a consistent, quality guest experience that starts even before you arrive. That’s because we let you view all our available apartment listings in real-time, see real images and 3D tours, confirm with a click, pay securely, and move in easily. During your stay, you’ll enjoy reliable support via email, phone, and our guest app, where you can request everything from a home cleaning to extra towels. For more information, find us on Facebook, LinkedIn, Instagram, Twitter or at www.theblueground.com.
Contact info
106 W 32nd St, NY 10001, New York, United States
- +1 718 362 6090
- marketing@theblueground.com
- www.theblueground.com
4.1
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Comfortable stay and great…
Comfortable stay and great accommodations! It’s a great place and location for when traveling to México.
1 May 2025
Unprompted review
Reply from Blueground
Hello Adrianna,
Thank you for taking the time to share your review. We truly appreciate your kind feedback and are delighted to hear you enjoyed your stay with us. We look forward to welcoming you again soon!
Best wishes,
The Blueground Team
Blueground a fabulous!
This was my 2nd stay with Blueground in NYC and there will certainly be a 3rd. The apartment was beautifully decorated, clean and well equipped. All the necessary amenities were ready for me - all i needed to do was unpack. The check in and out service was seamless and well supported. I had a problem with my wifi, which was sorted within 24hrs by very helpful support staff. I'm already looking to my next stay.
10 February 2026
Unprompted review
Reply from Blueground
Hello Mandy,
Thank you for your kind words and for choosing to stay in one of our furnished apartments in New York city. We’re thrilled to hear you enjoyed your stay and appreciated the comfort, convenience, and seamless living experience we strive to provide.
Whether you’re traveling for work or leisure, we look forward to hosting you again and making your next visit just as enjoyable.
Best wishes,
The Team Blueground
The best expirience I can say
The best expirience I can say. Blueground can find the best apartment.
6 August 2025
Unprompted review
Reply from Blueground
Hello Aleksandar,
We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!
Best Wishes,
The Blueground Team
Easy process from start to finish
Easy process from start to finish. The apartment was set up well, it's a nice place. There are a few minor maintenance issues.
4 April 2026
Reply from Blueground
Thank you for your review Tom!
Efficient company
The company is very helpful and proactive, they responded quickly to the (minor) issues we had. Everything was smooth and efficient.
The property we rented was in a very good location, and we found it clean and completely equipped. Some aspects could have been better: furniture, mattress, linen and towels were not of top quality (think Ikea stuff). Also there was a persistent strange smell in the property (Nottingham Place, Marylebone, London). But all in all a good stay.
4 April 2026
Unprompted review
Reply from Blueground
Thank you for your review Paolo!
Reply from Blueground
Hello Tom,
We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!
Best Wishes,
The Blueground Team
I had a wonderful apartment in Seattle through Blueground
I had a wonderful experience renting an apartment for two months in Seattle. It was a great location, a comfortable apartment fully furnished and equipped. Easy move in and out. The onsite management and maintenance folks were great. Blueground support was responsive and helpful. I will very likley use Blueground again.
1 February 2026
Unprompted review
Reply from Blueground
Hello Martin,
Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team
Stay away from this company
This is one of the most difficult unhelpful companies I have error dealt with. I rented an apartment to move in. On the day of move in, the second party company told me blueground never notified them. My previous contact expired. I asked for help and assistance. I received zero help. I would avoid this company at all costs.
1 April 2026
Unprompted review
Reply from Blueground
Hello Michael,
Thank you for your review and apologies for the inconvenience regarding the cancelled booking. This is certainly not the level of service we strive to provide, and it is something we are working to prevent in the future.
However, we would like to point out that during your first stay, no issues occurred and your experience was excellent, which is not reflected in your review.
Please feel free to contact us directly if you have any further questions.
Best regards,
The Blueground Team
The process was just very smooth…
The process was just very smooth starting from reservation to check out. The place was well kept and they took care of small little details like living home items like soap, dishwasher tablets etc to get you started on day1. Will definitely recommend.
31 March 2026
Reply from Blueground
Hello Karthik,
Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team
Great communication with staff
Great communication with staff, apartment was in great location.
26 March 2026
Reply from Blueground
Hello,
We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!
Best Wishes,
The Blueground Team
Reply from Blueground
Hello Moeen,
We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!
Best Wishes,
The Blueground Team
Moving in was great
Moving in was great. I didn’t have a heating in my apt but the company managed it fast and resolved the problem.
Now I’m focusing another problem.
I don’t have enough hot water.
During washing my hair the hot water stopped running and I had only cold 🥶.
I couldn’t finish flush my hair 🤨.
24 March 2026
Reply from Blueground
Hello Renata,
Thank you for your review and sorry for the issues you have faced. We are happy to hear you are enjoying your stay, and our goal is always to provide the best service to all our clients.
Please reach out to our team through the app to report the hot water issue, or contact us at reviews@theblueground.com, and we will forward it to the local team to resolve as soon as possible.
Best regards,
The Blueground Team
Reply from Blueground
Hello Oscar,
We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!
Best Wishes,
The Blueground Team
Excellent accommodations
Excellent accommodations. But when you stay in NYC…..it’s a bonus!
30 March 2026
Reply from Blueground
Hello Anne,
We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!
Best Wishes,
The Blueground Team
Communication was great- check in easy…
Communication was great- check in easy and clear - location perfect for central London without being in the middle of tourist area
31 March 2026
Unprompted review
Reply from Blueground
Hello Stephanie,
Thank you for your positive feedback about your stay in our apartment rentals in London. We’re delighted to hear that you enjoyed and appreciated the hassle-free living experience we strive to provide.
It would be a pleasure to welcome you back on your next visit!
Warm regards,
The Team Blueground
We rented a unit in Madrid for a little…
We rented a unit in Madrid for a little over 6 months. There was a bad start due to failure to communicate on BG’s part, but after that the stay was fine. The apartment is well maintained and although response to maintenance issues wasn’t always timely or convenient, the BG staff did their best to keep us comfortable. I would definitely rent from BG again.
31 March 2026
Unprompted review
Reply from Blueground
Thank you for your review Clare!
No wifi from beginning of rent
No wifi from beginning of rent. To install Wifi, it taks too much time. Still on going.
12 March 2026
Reply from Blueground
Hello Kenshi,
Thank you for your review and apologies for the inconvenience.
Our team resolved the issue within a couple of days, and compensation was offered. It is unfortunate that despite this, your very positive experience was not reflected in your review.
Please feel free to contact us at reviews@theblueground.com if you have any further questions.
Best regards,
The Blueground Team
Illegal entry and violation of privacy
They entered the apartment 2 days before our moving-out date without our permission and knowledge and cleaned the apartment for next customer. When I returned to apartment the day before move-out date to take the remaining stuff and leave the keys, I was surprised that the remaining items are missing and apartment has been cleaned. When I emailed that you entered my rented property without my permission, they said: send us the receipt of the items that are missing.
20 March 2026
Unprompted review
Reply from Blueground
Hello Roshanak,
Thank you for your review and sorry for the inconvenience. However, we would like to clarify the situation.
We have checked with the cleaning team, and they informed us that they entered the apartment on the scheduled check-out day, not earlier. They also confirmed that only items considered trash were removed, and no personal or valuable belongings were found in the apartment.
Following your message, we reached out to you for further details regarding the items you believe were missing, but we did not receive a response despite multiple attempts to follow up.
We also contacted the building, and they confirmed that no one from their side entered the apartment.
Please feel free to reach out if you have any further questions.
Best regards,
The Blueground Team
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