The Boiler Engineer Ltd Reviews 

781
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

2nd time of having our boiler at our caravan, serviced with this Family run Company. Wayne the owner was great, on time, very friendly, thorough & explained everything he was doing. Would 100% recomme... See more

Rated 5 out of 5 stars

Old boiler removed and new combi installed. Wayne visited to survey the property, next day submitted quote. The following week Brandon, Cameron & Dillon (a credit to the company) arrived to start wor... See more

Rated 5 out of 5 stars

Had a really great experience with 2 great engineers. They arrived on time were polite and considerate removing shoes etc. aside fro promptly dealing with my issues they were kind enough to explain so... See more

Rated 5 out of 5 stars

So happy to have found Wayne and his team. We had a new boiler installed and from the moment Wayne came round to check our requirements and provide advice I knew we had found the right man for the job... See more

Company details

  1. Central Heating Service

Written by the company

The Boiler Engineer Ltd is located Near Ashford Kent, offering New Gas Oil & Lpg Boiler Installations, Service & Repair, Landlord /Homeowner Gas Safety Inspections, System Upgrades, New Boiler finance options available including 0% Finance. Covering Ashford, Tenterden, Romney Marsh, Folkestone, Canterbury and surrounding towns and villages. The Boiler Engineer Ltd are Kent County Council Trading Standards Approved. An Honest, Reliable & Friendly, Local based company with over 30 years experience within the domestic and commercial plumbing and heating industry, as we have worked for manufacturers having inside information sometimes helps. "Your local heating experts"


Contact info

4.9

Excellent

TrustScore 5 out of 5

781 reviews

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4.9

All reviews

(781)

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Rated 5 out of 5 stars

The Boiler Engineer installed a new…

The Boiler Engineer installed a new boiler in our property last year and were very efficient leaving everything clean and tidy. The first service was carried out recently and again the job was done promptly.
Contacting the company was very easy with the phone answered promptly. Follow up emails were sent.
All in all a very good experience.

26 October 2023
Rated 1 out of 5 stars

They don’t know what they are doing

I am very disappointed with this company and nor would I recommend them to anyone or use them again.
I called them because I had intermittent problems with my hot water and my heating would not come on. I thought I needed a service but they said they could not service the boiler unless the problem was fixed. Instead they suggested they come and take a look and I would be charged for call out.
They did not charge me for a call out, they charged me for a service and issued a certificate.
However the problem was not rectified and I was still left without heating.

I spoke to a friend who is a plumber who straight away told me upon taking the cover off the boiler that the pump had broken and it needed to be replaced. It took him all of 2 minutes to tell me that.
Why an engineer from their company couldn’t see that is beyond me!!!!!
Then have the audacity to charge me £138.00 for servicing a broken boiler.

Do not use them is my advice!

11 October 2023
Rated 5 out of 5 stars

Have used before

Have used before, once again arrived on time, polite friendly service, high standard of work, left house clean and tidy. Useful report and photos. Very satisfied.

19 October 2023
Rated 5 out of 5 stars

Engineers are always on time and…

Engineers are always on time and efficient, leave the area clean , invoices are clear and detailed. Above all every employee I have spoken to at this company whether in administration or servicing engineers are polite, knowledgeable and a credit to the organisation. Would always recommend without hesitation and have used for 8 years

16 October 2023
Rated 5 out of 5 stars

So happy to have found Wayne and his…

So happy to have found Wayne and his team. We had a new boiler installed and from the moment Wayne came round to check our requirements and provide advice I knew we had found the right man for the job subject to quote. A deposit secured the day to visit and both Ronnie and Archie that came to fit the boiler were courteous, clean and careful in the house - they answered any questions well and were helpful. Can't recommend them enough.

10 October 2023
Rated 5 out of 5 stars

Boiler Service

Excellent Engineer - very thorough, polite and clean working. He identified a problem with gas pressure and notified the relevant contractor to sort the problem.
Very pleased to recommend.

5 October 2023
Rated 5 out of 5 stars

Thankyou

On time, efficient, very professional and a good team to have in the house. The job to replace a 30 years old heating system turned out to be more challenging than expected due to a problem with the property but they sorted it and it's all sytems go - a tricky job done well.

26 September 2023

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