The Cheese Society Reviews 

294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently share wonderful feedback about their purchases. Customers frequently praise the exceptional selection of artisan cheeses, highlighting that everything arrives securely packaged in pristine condition ready to enjoy. Buyers note that the online ordering process is remarkably simple and efficient, supported by friendly staff who provide prompt and helpful assistance. Some reviewers were not happy with occasional delivery delays stemming from external courier issues during busy holiday periods. A few individuals also pointed out that specific items failed to fully meet expectations, arrived underripe, or used packaging that lacked recyclability.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the delicious taste and wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting that packages arrive... See more

Quality

Consumers find quality to be a source of great satisfaction and delight. People consistently praise the... See more

Order

Users describe positive interactions with order, highlighting the easy-to-use website and helpful phone... See more

Service

People report positive experiences with service, highlighting exceptional quality and dedication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were given a three month cheese box order as a Christmas present. An amazing selection of artisan cheeses, each having their own unique taste. We were never disappointed each time we received the m... See more

Company replied

Rated 5 out of 5 stars

Excellent website. Excellent product. Excellent customer service. Your colleague in the warehouse ( sorry can't remember name ) kept us updated with our order and even manged to source some of our fav... See more

Rated 5 out of 5 stars

We've been customers for a number of years now, renewing our subscription for our father, as his Christmas gift every year. He absolutely loves it. The selection and variety of cheese is great and it... See more

Rated 5 out of 5 stars

Great staff, great cheeses. Would recommend they stock supermarket cheap crackers, you know like the pepper flavoured things to what they already have and call it the "Basement Section" or something... See more


Company details

  1. #5 of 10 best companies in Cheese shop
  2. #4 of 10 best companies in Cafe
  3. #17 of 36 best companies in Courier and Delivery Service
  4. #2 of 5 best companies in Deli
  5. #12 of 29 best companies in Delivery Service

Written by the company

Family run Cheese Mail Order, Cheese Shop & Cheese Cafe based in Lincoln. Delivering exceptional seasonal cheeses to doorsteps across the UK. Local Lincolnshire produce, homemade cheese dishes and cheeseboards, unique gift ideas, cheese wedding cakes, accompaniments and gift vouchers. Our best selling gift box being The Cheese Subscription Club, five cheeses delivered on the dates of your choice, a delicious cheese discovery and a journey of Fromage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(294)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Love the product but… Bought with…

Love the product but… Bought with vouchers and a big slice taken up with postage/delivery charges ! Will rethink in future.

28 March 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

Hi Paul, I'm not sure how we get around this. We already subsidise a certain percentage of the postage on each order to make it more affordable and we're incredibly mindful of rising costs all round. I'm sorry you feel it has made you rethink using our cheese services.

Rated 5 out of 5 stars

Always a pleasure to receive the…

Always a pleasure to receive the wonderful selection of cheese always arrives on time expertly wrapped and wonderful taste they certainly know their cheeses

27 March 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

Thank you so much Valerie, such a lovely review.

Rated 5 out of 5 stars

Subscription customer for number of…

Subscription customer for number of years (wife initially bought it me as birthday present and have continued ever since. Great cheese; good notes; reliable deliveries (and flexible if needing to change date for eg holidays); helpful and speedy resolution of any issues

2 April 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

Thank you so much Andrew, this is really lovely to read.

Rated 5 out of 5 stars

A perfect gift for any friend.

The cheese was a gift for a friend's birthday. I am told that he was thrilled and really enjoyed sharing the cheese with friends who were with him that day.
I have used your company before but again was kept informed about delivery which was precisely as per message. Thank you.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Superb cheeses & great service.

Excellent web site to order from..loads of choice, info and size choice. Package arrived in a day..well packaged with cooling bag..great cheeses..so tasty…many thanks.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Scrumptious cheeses

Beautiful cheeses. So many to choose from. Spoke to customer service who couldn’t have been more helpful. Def recommend. Will be ordering again.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Very moreish

Quick service, decent price and most of all, delicious cheese. Yum-yum! The only trouble is I'm tempted to buy far more than I should...

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and great quality cheese

The Cheese Society were super helpful when a courier issue meant my package went missing. The issue was sorted so quickly and the recipient loved the cheese and condiments! Would definitely recommend.

13 March 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

Thank you Ashley, so pleased the gift was so well received.

Rated 5 out of 5 stars

Customer service was prompt and…

Customer service was prompt and friendly, and it was great to be able schedule the delivery (with a good courier company). The cheese was incredibly tasty! There was a really good range to choose from. Worth the money for sure.

6 March 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

Wonderful news Jen, always lovely to hear that our customer service has been friendly.

Rated 5 out of 5 stars

My mum was delighted...

My mum was delighted with the parcel she received. Was beautifully presented and arrived promptly. Would recommend.

10 March 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

Ahh this is delightful to hear Rebecca, thank you so much for your review.

Rated 5 out of 5 stars

Excellent 10/ 10

The cheese society website is very simple to use and very user friendly. And the orders always arrive promptly on the given date and time. And the prices are very competitive compared with similar cheese artisan. All over I can't find any fault with the cheese society. It's my go to team for all my cheese needs.

7 March 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

Thank you so much James, what a wonderful review to read. We look forward to continuing to support your cheese needs :)

Rated 5 out of 5 stars

Your one stop cheese shop!

Fantastic selection of top quality tasty cheeses. I have been ordering from them for a few years now. Lots to choose from and lots to discover. Fabulous service, products always arrive quickly and the packaging is not over the top and easy to recycle.
The online shop is my favourite port of call for Christmas pressies too.

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing cheese

Amazing cheese, amazing service.
From the packaging and shipping to the quality of the cheese, I cannot recommend the Cheese Society enough. I used the visit the shop when I lived locally and I am so happy I ordered from them online as well.

15 February 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

Thank you so much for this wonderful review Sanne, we're so pleased to hear you've enjoyed your delivery.

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