The Cheese Society Reviews 

294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently share wonderful feedback about their purchases. Customers frequently praise the exceptional selection of artisan cheeses, highlighting that everything arrives securely packaged in pristine condition ready to enjoy. Buyers note that the online ordering process is remarkably simple and efficient, supported by friendly staff who provide prompt and helpful assistance. Some reviewers were not happy with occasional delivery delays stemming from external courier issues during busy holiday periods. A few individuals also pointed out that specific items failed to fully meet expectations, arrived underripe, or used packaging that lacked recyclability.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the delicious taste and wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting that packages arrive... See more

Quality

Consumers find quality to be a source of great satisfaction and delight. People consistently praise the... See more

Order

Users describe positive interactions with order, highlighting the easy-to-use website and helpful phone... See more

Service

People report positive experiences with service, highlighting exceptional quality and dedication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were given a three month cheese box order as a Christmas present. An amazing selection of artisan cheeses, each having their own unique taste. We were never disappointed each time we received the m... See more

Company replied

Rated 5 out of 5 stars

Excellent website. Excellent product. Excellent customer service. Your colleague in the warehouse ( sorry can't remember name ) kept us updated with our order and even manged to source some of our fav... See more

Rated 5 out of 5 stars

We've been customers for a number of years now, renewing our subscription for our father, as his Christmas gift every year. He absolutely loves it. The selection and variety of cheese is great and it... See more

Rated 5 out of 5 stars

Great staff, great cheeses. Would recommend they stock supermarket cheap crackers, you know like the pepper flavoured things to what they already have and call it the "Basement Section" or something... See more


Company details

  1. #5 of 10 best companies in Cheese shop
  2. #4 of 10 best companies in Cafe
  3. #17 of 36 best companies in Courier and Delivery Service
  4. #2 of 5 best companies in Deli
  5. #12 of 29 best companies in Delivery Service

Written by the company

Family run Cheese Mail Order, Cheese Shop & Cheese Cafe based in Lincoln. Delivering exceptional seasonal cheeses to doorsteps across the UK. Local Lincolnshire produce, homemade cheese dishes and cheeseboards, unique gift ideas, cheese wedding cakes, accompaniments and gift vouchers. Our best selling gift box being The Cheese Subscription Club, five cheeses delivered on the dates of your choice, a delicious cheese discovery and a journey of Fromage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(294)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class

My order was delivered promptly, appropriately wrapped and I was informed of its delivery progress . The cheese is superb with aromatic flavours and creamy texture.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Really superb service

Really superb service, great cheese, delivered in a sturdy box, cooling bags, well wrapped and labelled. This is my fourth or fifth order from the Cheese Society and it never disappoints

8 May 2024
Unprompted review
Rated 5 out of 5 stars

No improvements necessary

I couldn’t suggest anything to improve your performance, either with the quality and choice of cheeses or the delivery.
You are A1!
I think of you every time the Brexit News delivers more difficulties with import taxes, delays at Dover, extra paperwork…..and I just wonder how you get through!
All the best and thank you for this wonderful luxury 😊👍🧀

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Nothing too cheesy...

Initially delivery was destroyed by DPD. The Cheese Society were fantastic and immediately sent out a replacement. The two cheeses I purchased were amazing and delicious. Will definitely use again in the future.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Easy to deal with and reliable.

I have a delivery every couple of months. Each time I get a different selection of cheeses - not all might be to my taste but I get to taste a variety and overall I'm happy with what arrives. If a delivery date becomes inconvenient it has proved easy to change.
I once had lunch in the shop/cafe and that too was enjoyable.
The only downside that I've found is the accumulation of cold packs from the parcels.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Very, very impressed

Very simple ordering process. Hamper and voucher sent as a gift. Recipient was delighted with the hamper contents. He said all the cheeses were delicious but the Swaledale was the best cheese he’s ever tasted! I will definitely be ordering from the Cheese Society again.

21 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent cheeses

Excellent cheeses, expertly cared for and cut. Always delivered on the predicted date. Cheeses are wrapped in waxed paper. No plastic is used in the packaging.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful cheeses from The Cheese Society

I’ve ordered beautiful cheeses from The Cheese Society many times. They’re usually for Christmas or a birthday. I love the choice and the quality of cheese. My last purchase was for a taste of Lincolnshire sent to my uncle. He was delighted with his gift.
I think I would like a little more information re delivery.
I’d very much recommend this small business.

11 April 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

Thank you, Julie what wonderful feedback and it is lovely to know you'd recommend us. We will drop you an email regarding your comment about the delivery as we're always keen to improve the service and make the overall experience better.

Rated 5 out of 5 stars

Excellent quality cheese.

Excellent quality cheese.
Beautifully packaged.
Superb service and delivery.

4 April 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

Thank you so much Kim, great and to the point review!

Rated 5 out of 5 stars

A secret love

Range, service and communication - that's what I have found with this mob and why I keep returning for more. I also like that there is an almost indiscernible lilt towards the lesser known east of England cheeses as opposed to the more prosaic South West. But they do have both.

29 March 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

What a wonderful review thank you so much, Simon. Always on hand for advice on more out-there east of English fromage!

Rated 1 out of 5 stars

Huge let down

Whilst I cannot fault the service the actual product was a huge disappointment. I bought the Snowdrop mould matured cheese & it was utterly tasteless. I was really looking forward to it, being an award winner, but how it achieved this I don’t know. Whether or not it was a dud batch who knows but I wouldn’t buy it again nor recommend.

5 April 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

Hi Theresa, I’m confused regarding your review. We are not the cheesemakers, we are retailers. You have left us a 1-star review but stated that you couldn’t fault the service. Your experience of the actual cheese comes down to personal preference, I’m interested if would you leave a supermarket a poor review because the yoghurt wasn’t quite to your liking or would you simply acknowledge that you didn’t like it and choose not to purchase it again?

We do not sell dud batches of cheeses, as stated on the product page of this cheese, Snowdrop is a soft, fresh mild cheese with delicate flavours. A cheese that is a personal favourite among The Cheese Society team. We are always on hand to offer advice regarding what styles of cheese we feel our customers would enjoy based on their own personal preferences, however, we always like to encourage trying new and unique cheeses, especially recent award-winners.

Rated 5 out of 5 stars

Fantastic Shop & Online Ordering

I have ordered from the Cheese Society before and once again the service was as expected. Ordering online was easy and it arrived on the day I was expecting, with updates during the delivery. It is well packaged.

4 April 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

Thank you CR

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