The chocolate they make is amazing and scruptions and all good things. You will not regret buying their chocolate and its sustainable and ethical too which is an added bonus. The only thing i wish wo... See more
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I stupidly placed two orders a few hours apart and then emailed to combine the orders. Krystyna was super helpful, even when there was an issue with some of the chocolate bars not arriving all at... See more
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I have tried the creme brûlée which was gorgeous. The baklava inspired also delicious you make the best toffee/caramel. The baklavaty collab was nice my only issue is I like my chocolate from the frid... See more
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This company make fantastic products which are beautifully packaged. It’s evident that a lot of care and love goes into making these items. My only reason for not being totally satisfied on this occ... See more
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Company details
- #58 of 75 best companies in Food producer
Written by the company
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Contact info
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, United Kingdom
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4.5
Excellent
1k reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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So good the squirrels broke into my shipping box and had some too!
I did a big order from the pre-order bonanza they had a few months ago, and received it a couple of weeks ago - on my birthday, woohoo! Unfortunately, the mail carrier didn't notify me that the package was delivered, so it sat outside for about 2 hours, and squirrels chewed through it (I can't blame them, it's winter and they're hungry). Those squirrels have good taste; they were straight for the Dunk Cookies Collaboration bar and put quite a dent in it. Thankfully, the other bars were untouched, and you better believe I cut the bite marks off the besmirched bar and ate that too! I only lost about 5-10% of the bar, an acceptable squirrel-tax, I suppose.
As far as the bars go, I haven't eaten them all yet, but of the ones I've had, they are all delicious. Each is also HUGE, and easily 2 large servings of chocolate, and this puts them perfectly in line with other gourmet chocolate bars I've had, pricewise. The collaboration bar was more expensive but also twice again as big, and was 4 big servings at least.
I've yet to find another company quite like this one. These really are more like candy bars (chocolate purists, look elsewhere) - if you like Ben & Jerry's ice cream for all the mix-ins, you'll love these. The flavor combinations are thoughtful and balanced, and the quality of the chocolate itself is very good. I usually find dark chocolate can be a bit iffy (waxy and doesn't melt well), but their Black Forest Gateau Bar was one of my favorites so far.
Overall, amazing flavors, actually decent pricing considering the size of the bars, and shipping is more than reasonable for international. The only complaint I have is that I have to camp my computer at drop times to snag anything!
14 February 2026
Unprompted review
Reply from The Chocolate Smiths
This might be one of our favourite reviews ever — squirrels included! 🐿️🍫
Firstly, we’re so sorry (but also slightly impressed) that your birthday delivery attracted some very determined wildlife. We’re relieved most of the bars survived the great squirrel heist of winter — and we absolutely love your “squirrel-tax” attitude. Dedication level: elite. 😄
We’re thrilled you’re enjoying the bars so far — especially the Black Forest Gateau! And thank you for recognising the size and value of the collab bars; they are big boys by design. We always aim for indulgent, shareable (if you must!) portions.
We also love the Ben & Jerry’s comparison — that’s such a perfect way to describe our mix-in madness. And yes… the drop-day camping is real. We see you. 👀⏰
Thank you so much for your thoughtful, hilarious, and incredibly kind words — and happy (belated!) birthday from all of us. 🎉
Reply from The Chocolate Smiths
Thank you so much! 🥹🍫
“Incredible” is exactly what we aim for — so that means the world to us!
The chocolate is incredible
The chocolate is incredible - the pistachio and chocolate gateaux bars are the favourites in our house so far! Customer service is great and quick.
9 January 2026
Reply from The Chocolate Smiths
Thank you so much! 🥰🍫
We’re so happy to hear the Pistachio and Chocolate Gateaux bars are house favourites — excellent choices! 💚🍰
And it’s lovely to know our customer service hit the mark too — we always aim to be as speedy and sweet as the chocolate itself!
Reply from The Chocolate Smiths
We LOVE to hear that! 😄🍫
Thank you so much for coming back time and time again — that’s the biggest compliment we could ask for. 💛
We’ll keep the chocolate magic coming!
Much Love from North Carolina
You guys do an amazing job from North Carolina! I am grateful to be able to try your chocolates from before you had the machine and was hand wrapping each chocolate, to now, The quality of the chocolates are now my #1 go to for anything chocolate related. My favorite is the Golden chocolate. Even to the bizarre bars that have filling in them, they are the perfect amount of sweet without being too much. I will eventually do a review to show how this company has been on the money since I found them! I followed them for YEARS and would always miss the chocolate drop which would be sold out in minutes. This made me set an alarm 2 minutes before the drop to get on the website on time to snag a bar! It was definitely worth the wait, and I will keep trying to get more bars in the future! Thank you for caring as a company as much as your team does it really shows inside and out. :)
7 January 2026
Reply from The Chocolate Smiths
Wow — this absolutely made our day. Thank you so much for such a thoughtful, generous message all the way from North Carolina! 💛🍫🇺🇸
It means the world to us that you’ve been with us from the hand-wrapping days through to now, and that the quality has stayed your number one. That’s everything we strive for. Hearing that the Golden Bar is your favourite (excellent choice 😉) and that even the Bizarre Bars hit that perfect sweet balance really means a lot.
We also love the image of you setting an alarm before drops — the dedication! 😄 We’re so grateful you stuck with us through the sold-out moments and that it’s felt worth the wait. Your kind words about our team and how much we care genuinely touched us — it’s exactly who we try to be, inside and out.
Thank you for the years of support, patience, and love. We can’t wait to keep creating chocolatey magic for you for many more drops to come ✨
The best chocolate from an amazing company!
Every time I try the Chocolate Smiths products the always exceed my expectations. The new collaboration bar with Baklavaty is out of this world!!
7 January 2026
Reply from The Chocolate Smiths
Thank you so much, Lisa! 🥹🍫
We’re absolutely over the moon to hear we keep exceeding your expectations — and we’re so glad you loved the Baklavaty collaboration bar. It really is something special! ✨🤍
Thank you for your continued support — it means the world to our small team.
Definitely worth a try 😜
I'm really impressed with the experience I've had with the chocolate smith, the artisan chocolate maybe more expensive than others, but the quality is outstanding and the customer service is really good too. The variety of different flavour combinations is also really good.
Definitely worth a try!! 😋
7 January 2026
Reply from The Chocolate Smiths
Thank you so much! 🥹🍫
We’re absolutely thrilled to hear we keep exceeding your expectations — that means everything to us. And yes… that Baklavaty collab really is something special! 🤍✨
Thanks for your continued support — we can’t wait to surprise you again soon!
Luxury and idiosyncratic chocolates xx
7 November 2025
Reply from The Chocolate Smiths
Thank you so much! 💛🍫
“Luxury and idiosyncratic” is exactly the vibe we’re going for, so that means the world to us!
Really good quality chocolate and…
Really good quality chocolate and excellent packaging.
Loved the salted Carmel bar but not so keen on the chocolate brownie flavour, which was dark chocolate. Would try other bars on special occasions as costly.
9 January 2026
Reply from The Chocolate Smiths
Thank you so much for your thoughtful review! 💛🍫
We’re really pleased you loved the quality and packaging — and the Salted Caramel bar is a big favourite here too 😍
Totally understand about the brownie bar — the darker chocolate profile isn’t for everyone, and taste is so personal. We really appreciate you giving it a try, and we’re glad you’d consider treating yourself again on special occasions.
Thanks again for your support — it truly means a lot to our small team!
Been a fan of since 2020
Been a fan of since 2020, we always look forward to that box arriving. The bars are always high quality, delicious and a real treat. The range of flavours is fantastic and there is something for everyone. I love the mini bar selections and the collaboration bars are just amazing!
8 January 2026
Reply from The Chocolate Smiths
Thank you so much for this gorgeous review! 💛🍫
It means the world to hear you’ve been with us since 2020 — what a journey it’s been! We absolutely love knowing that the arrival of that choccy-filled box is still something you look forward to.
So happy you’re enjoying the flavours, the minis, and the collabs — they’re some of our favourite things to dream up and create. Hearing they’re a real treat for you makes all the hard work worthwhile ✨
Run, don’t walk, to their website!
Run - don’t walk - to the Chocolate Smiths (metaphorically speaking). Just received my collab bar as I’m a new subscriber. Totally worth it. An absolute triumph of a creation and great to read the story behind the bar and its cocreators. Packaging is so beautiful too.
4 February 2026
Unprompted review
Reply from The Chocolate Smiths
What a review — thank you so much! 🏃♀️💨🍫
We’re so thrilled you loved your first collab bar — and even more delighted that the story behind it resonated too. We work really hard with our partners to create something that’s as meaningful as it is delicious, so your words mean a lot.
Here’s to many more surprises ahead! 🎉
Stroopwaffle for the win!
Fab chocolate, goes way too fast in our house. Has to be a treat at the price point. My faves are stroopwaffle and Geordie. The French toast Christmas special was divine and would vie with the “ stroop” for my top bar. Please bring back as regular…
7 January 2026
Reply from The Chocolate Smiths
Thank you so much! 🎉 We’re so happy the Stroopwafel and Geordie Bars have made it to the top of your list — excellent taste! And we absolutely agree... that French Toast Christmas special was something magical 😍
You're not the only one who's asked for it to return — so watch this space 👀 We’ll see what we can cook up in the Chocolate Lab!
Reply from The Chocolate Smiths
That’s so lovely to hear – thank you! 😋🍫 We pour our hearts into every bar, so it means the world to know you're enjoying them.
Best chocolate on the planet
I have been buying this chocolate from the early days of the maple bacon bar (don’t knock it unless you tried it!) and the bars just get better and better. The best email you can get is the one saying your chocolate has been despatched. It’s pure luxury indulgence in a bar (or egg) and I have so many favourites but if you need a gentle introduction you can’t go wrong with the golden bar or the Geordie bar. Absolutely delicious and everything is made with the best ingredients you can get.
7 January 2026
Reply from The Chocolate Smiths
This absolutely made our day – thank you! 💛 From the maple bacon days (a true icon!) to today’s latest bars, we’re so grateful you’ve been with us on this chocolatey journey. And yes – that dispatch email really is the best kind of inbox joy, isn’t it?
We’re so glad you’re still finding favourites, and totally agree… the Golden Bar and Geordie are top-tier introductions. Thank you for recognising the care we put into our ingredients – it means everything.
Reply from The Chocolate Smiths
Short, sweet, and the kind of review that makes us smile! 😊 Thank you so much – we’ll keep doing our best to deliver the magic every time.
Absolute favourite chocolate
I’ve been buying from the Chocolate Smiths for years and they’re always brilliant. Great customer service, packaging, and, of course, chocolate. Never had a bar from there that I didn’t like and they are well worth the money!
7 January 2026
Reply from The Chocolate Smiths
Thank you so much for sticking with us over the years! That kind of loyalty means the world 💛 We're so happy to hear you've loved every bar — we put our hearts (and tastebuds!) into each one. Here's to many more chocolatey moments to come!
Can honestly say this chocolate is…
Can honestly say this chocolate is worth every penny ordered 3x now never disappointed 5star products ⭐️
16 January 2026
Unprompted review
Reply from The Chocolate Smiths
That means the world to us — thank you so much! ⭐️⭐️⭐️⭐️⭐️
We’re over the moon that you’ve loved every order, and we’ll do our best to keep the magic coming!
Just adore this company
Just adore this company. I try all of the flavours and I’ve come across some I’m not as keen on but it’s so lovely that they sell new and different flavours.
The chocolate is well worth the money!
6 January 2026
Reply from The Chocolate Smiths
Thank you so much! We're all about bringing joy through weird and wonderful flavours — even if not every bar is everyone’s cup of tea, we LOVE that you're up for the adventure 🍫🎉
Your support means the world and we’re so glad you feel the chocolate is worth it — that’s the highest praise we could ask for!
The greatest chocolate of ALL time
I will always buy my chocolate from the chocolate smiths. From picking to production it’s absolute perfection. The range of flavours is unbeatable and the limited edition perks for newsletter subscribers make it a winning combination. If you collect from the factory you get the added bonus of human contact and they are always friendly, helpful (and sometimes have spares) and you get to smell the chocolate.
Favourite flavours…gold bar, nanas biscuit tin and grasshopper mocktail (currently) but you can’t go wrong with any of them! 10/10 will always recommend.
6 January 2026
Reply from The Chocolate Smiths
This is such a heartwarming review — thank you so much! We're thrilled to hear you've found your chocolate home with us 💛 From newsletter perks to factory visits (and that unmistakable chocolatey smell!), it means the world to know you're loving the full experience.
And what a trio of favourites: Gold Bar, Nana’s Biscuit Tin, and Grasshopper Mocktail — absolute icons in our eyes 🍫✨
Reply from The Chocolate Smiths
Thank you so much! We're over the moon that you enjoyed both the chocolate and the service — that’s the dream combo we always aim for 🍫💛
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