The Claims Guys Legal Reviews 

4,980
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,296 reviews, reviewers had a great experience with this company. Customers appreciate receiving regular progress updates and find the team very professional when handling their claims. Many consumers highlight that the staff keeps them well informed about every step of the ongoing process, making the experience smooth and reassuring. However, some customers also noted frustrating issues regarding communication difficulties and poor support availability. Reviewers frequently mentioned being repeatedly asked to submit the same personal details and identification documents multiple times without getting proper responses. People feel that getting in touch with a real person can be very difficult when they need assistance with their ongoing cases.

What people talk about most

Claim

Customers consistently note ambiguous experiences with claim processes, often highlighting lengthy timelines... See more

Customer service

People report ambiguous experiences with customer service, as opinions are heavily divided regarding... See more

Response time

Consumers find response time to be ambiguous, reflecting a wide range of differing experiences. While some... See more

Customer communications

Users describe negative interactions with contact, consistently reporting that communication channels are... See more

Service

Clients share ambiguous opinions on service, with many praising the regular updates and helpful communication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They are very thorough and they keep me updated but the actual legal system is very set up for the big company offenders. They ok with them taking the money of us but when they find out the company ha... See more

Rated 4 out of 5 stars

I am happy with the very regular updates received on my case, and how you try keep on top of all required documents needed beforehand. We are still waiting for an outcome but the process is a smooth o... See more

Rated 4 out of 5 stars

Thank you for your hard work regarding this Please could you not repeatedly ask for my details 🤔I have sent them at least half a dozen times! Can you not file them somewhere. It makes you sound in... See more

Rated 5 out of 5 stars

Made the process very easy and kept in touch with all the various updates on how my claim is progessing. Been a lot of delays due various court proceedings but for myself its just a waiting game. Real... See more


Company details

  1. Legal Services & Government

About The Claims Guys Legal

Written by the company

We specialise in helping our customers claim refunds and compensation that are rightfully theirs.

Due to our legal expertise, we offer a comprehensive service that utilises all possible options to make sure that you are not only remedied for your claim, but kept informed throughout and given clear, jargon-free advice on your options.


Contact info

3.8

Great

TrustScore 4 out of 5

5k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.8

All reviews

(4,980)

1,150 reviews in the last 12 months

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Rated 5 out of 5 stars

I have always been updated with an…

I have always been updated with an email on the progress of my claim for the finance on previously owned cars. Although it has been going on for a while, at least I know where I stand and hope that it is resolved very soon.

5 August 2026
Unprompted review
Rated 2 out of 5 stars

Hello

Hello.
You people mixed me up you asked w during this period to sing about 100 times and when I asked you to contact me over the phone you never answered or accepted it I only need to know way you asked for all this proves of identity and signature and you still asking me for more of it
Really I can’t understand that thank you hopefully you will explain and clarify that

5 August 2026
Unprompted review
Rated 1 out of 5 stars

The Claims Guys should be sued for…

The Claims Guys should be sued for harassment. They won’t take no for an answer. Just bugger off and stop bothering me. I, like many others, received multiple offers from companies to submit a claim for mid-sold car finance insurance and even though I have settled on only one of these companies to do the investigation and have told the Claims Guys that I don’t want them to represent me, they wont accept this request and have told me that if an offer of compensation is made, that they will be due their commission. GO AWAY!

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Stop

The claims guys started to fill form in and did not finish and did not sign
Still getting emails after two year asking to sign to confirm every week

Please leave me alone

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Repeated requests from claims guys for the same information

I am trusting your company to handle my car compensation miss-selling claim and have submitted proof of ID, photographic evidence, signature and email details, plus home address info FOUR times to you to date.
Repeated requests for the same information does not fill me with confidence in your procedures.

4 August 2026
Unprompted review

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