The Cornish Bakery Reviews 252

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, welcoming, and efficient, often highlighting staff members for their exceptional service. Many also appreciate the quality of the coffee and pastries, finding them delicious and a reliable choice for a snack or lunch. The locations are often noted as being pleasant and well-situated. However, some people were dissatisfied with the product quality, mentioning issues like cold or unpalatable food, and items not meeting expectations for traditional recipes. There are also occasional concerns about service, such as long waiting times, dirty tables, or staff attitude. Some customers also noted inconsistencies in product availability and heating options.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the delicious coffee, cakes, and... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the staff for being... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the delicious coffee, cakes, and... See more

Location

Customers had ambiguous experiences with location. Many reviewers praised the fantastic locations, with some... See more

Service

Users describe ambiguous interactions with service. While many customers praise the friendly, efficient, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

252 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely disgusting customer service

Braintree Freeport, Absolutely disgusting customer service, my daughter an ex colleague of the bakery's boyfriend came in yesterday and was completely ignored by staff that were serving at the time no communication nothing but they was more then happy to serve other customers, he ended up leaving and going else where, very disrespectful and lack of customer service

27 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for taking the time to share your review, we appreciate your honest feedback and take this into consideration. I will pass this feedback directly to the area manager for Braintree to investigate further. If you need anything else, please do e-mail us on info@thecornishbakery.com

Rated 5 out of 5 stars

Lovely Bakery!

I come into this bakery nearly everyday as I can’t start my morning without a bacon and cheese croissant! Always greeted with a welcoming smile, lovely members of staff, very quite and polite service x

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Great place with lovely staff.

We had a wonderful welcome and good service from Kaley and Julie at the Caledonian branch. The traditional pasties were excellent. Our dog was made a fuss of and it was a good experience being able to go there with him. We’ve been before and will go again as a good stop over on our journeys north.

24 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your kind feedback :)

Rated 5 out of 5 stars

The best in the village

Great cup of coffee, lovely cakes and pastries,The Cornish bakery is by far the best,the staff are so happy and welcoming,you feel at home instantly I wouldn't go anywhere else, enjoy give it a try

23 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your kind feedback :)

Rated 1 out of 5 stars

Takeaway pistachio croissant

Takeaway pistachio croissant, nice idea, eaten 2 hours after purchasing it...my husband and I shared it...the pistachios on top were fine, the filling was ok, but lacking flavour...both of us found the pastry itself very dense. I thought it tasted stale , and the pastry not nearly as buttery-tasting as real French croissants. The bottom of the croissant had no lamination (separate layers of pastry, as there should be in a croissant) whatsoever, and the pastry bottom was soggy (i.e. undercooked).

22 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your feedback, it helps us make our bakeries better. Please could you let me know which bakery you attended and I will pass this along to the area manager to investigate? Thank you

Rated 5 out of 5 stars

Winchester

Really impressed with the quality of the coffee and food. Lovely atmosphere, it was also nice and bright inside. Makes for a comfortable and enjoyable brunch experience.

19 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your feedback, it's much appreciated :)

Rated 5 out of 5 stars

Amazing 👏 once again the staff have…

Amazing 👏 once again the staff have gone above and beyond to help me with the people I care for in Gretna Green, they're honestly the friendliest team in a cafe I've ever met 😃
Keep up the great work we'll see you all soon xxxxx

19 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your feedback, it's much appreciated and we will share this with the Caledonia team

Rated 5 out of 5 stars

Braintree breakfast

At the Braintree branch served by Amy cheese and bacon croissants are fantastic, coffee really good and service with a smile what more could you ask for

17 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your feedback, we will share this with our Braintree team :)

Rated 5 out of 5 stars

best coffee in town

best coffee in town. Haley makes the best latte with oat milk (nice and hot) Delicious! Very friendly staff. Really enjoy going in there. Nice easy chairs to sit on, watching the people going by. The Cornish bakery Cheltenham.

7 October 2024
Unprompted review
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Reply from The Cornish Bakery

Thank you for your feedback, we will share this with our Cheltenham team!

Rated 3 out of 5 stars

Disappointing carrot cake…

We are regular users of the Cornish Bakery - visited the Stamford branch today- had usual coffees (these were ok) decided on carrot cake - which we left most of it as it was very dry - would have taken it back but the store had a long queue. Have had this cake numerous times and been lovely.

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful experience at Bude Branch

Perfect Coffee made by a very polite and professional staff member. I do not know her name, but she has a beautiful tattoo on her left inner arm.
Cornish pudding was very nice.
All the female staff and the man with glasses in this branch are always welcoming and make the whole customer experience a pleasure. Management in this branch are clearly doing a good job.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Great food and atmosphere

Went to the one in Taunton today- had a wonderful Spanish tortilla full of veggies and fresh herbs and the croissants & cakes looked amazing. Italian hot choc was great too !! Place was lovely and staff very friendly and helpful- definitely recommend!!

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Was lovely and clean

Was lovely and clean. Was greeted Georgia with a lovely smile and service. Pie and sausage rolls were lovely. Coffee is good as well. Would recommend visiting here.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Cinnamon buns to die for

The Cornish Bakery in Swanage may be small but it packs a punch with its pastries and coffee. Coffee was so much better than other well know high street coffee houses and the cinnamon buns were to die for. Some reviews say they are expensive but it’s well worth paying the extra here. The staff are super friendly and attentive.

4 September 2024
Unprompted review
Rated 1 out of 5 stars

Salisbury branch

Salisbury branch. Terrible, slow service, waited 20 mins for my drinks - 2 black coffee, 2 lemonade, 1 water. Meagre pickings of food items. We were eating in but there were no plates. Tables dirty, all plates had been used and were left on the tables it seemed, they had not been cleared. Missing an item when my bags of sandwiches had been handed over, but did not go back for it as did not want to have to deal with the terrible service again.

24 August 2024
Unprompted review
Rated 1 out of 5 stars

Cornish pasty not edible

Cornish pasty not edible. Replaced with a beef and onion pie tasted of salt. Tea cold and stewed.
Toilets totaly disgusting. Would not wash my hands in there. Utter fifth. Cash only. Should have thrown my money in the bin

25 August 2024
Unprompted review

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