The Cornish Bakery Reviews 253

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, welcoming, and efficient, often highlighting specific individuals for their exceptional service. Many also appreciate the quality of the coffee and the delicious range of pastries and savouries, including croissants and pasties. The locations are often described as lovely and convenient. However, some people were dissatisfied with certain aspects, including issues with product quality like cold or unpalatable food, and some found the coffee to be lukewarm or bitter. There were also occasional complaints about slow service, dirty tables, and staff communication, particularly concerning rota changes for employees.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the staff for being... See more

Product

People report ambiguous experiences with product. Many customers praise the delicious coffee, cakes, and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the delicious coffee, cakes, and pastries,... See more

Location

Consumers find the locations to be ambiguous. While many reviewers praise specific branches for their... See more

Service

Users describe ambiguous interactions with service. While many customers praise the friendly, efficient, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dirty crockery and lack of good…

Dirty crockery and lack of good service. Shame as the cafe looks quite chilled and inviting. The strawberry lemonade tastes like liquid penicillin. Only given half an order initially and after waiting items not put on a tray. Unsure why I was expected to carry a pot of tea with cup and saucer and soft drinks. No common sense. Had to return to request milk as it was forgotten. Then at the table realised the cup was very dirty around top of the handle and the spout of the milk jug has regents of what looked like previous hone off milk. Shame but will not be returning.

14 August 2024
Unprompted review
Rated 1 out of 5 stars

Absolute JOKE dirty place

Absolute JOKE dirty place, dirty looks and what a disgrace. There is nothing Cornish about over priced garbage served in Scotland. Tastless, do not take cash and just day light robbers AVOID AT ALL COSTS unless of course you have no taste buds and want to waste your money. The tables were filthy the toilets even more so. A Hygiene JOKE Disgusting

18 July 2024
Unprompted review
Rated 2 out of 5 stars

Poor customer service and NO manners from staff

Before eating my pastry I had been put off by the rude dismissive counter assistant. I felt an inconvenience not worthy of having basic manners used to tell me where to pay and only card payment taken. The staff seemed fluent in gruntish with the exception of slagging customers and there reviews off whilst smoky around the corner on their break, all they loudly said then was Very clear and not very kind about customers. Manners and customer care lacking in staff but unkind words about customers in abundance. It was unfortunate I’d sat down to write the review where staff smoked on the busy corner.
Pasty cheap ingredients lacking in substance.
Will not visit this shop again.☹️

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Great coffee - great staff!

Hubby and I visited the Cornish Bakery yesterday ... The coffee was amazing (and I'm fussy with my coffee!) Service was great and the ladies serving were friendly and welcoming. I'd recommend without hesitation 😊 Thanks ladies!
Wendy and Steve xx

1 July 2024
Unprompted review
Rated 2 out of 5 stars

Tables not getting cleared

The coffee was good but tables do not get cleared adequately. Was with a couple of friends this afternoon for the best part of an hour. In that time, I didn’t see a single table cleared or washed. Approximately half of the tables were full of empty plates & crockery. Perhaps there aren't enough staff or leadership is off but result is crappy. People having to clear their own tables - just not good enough..

30 June 2024
Unprompted review
Rated 1 out of 5 stars

The Cornish Bakery Whitby

Whitby, The Cornish bakery, Church St.

Purchased takeaway goods, i offered cash and was told payment is card only !, i swiped my card and was told sorry that did not work please swipe again, i did and it was accepted.
On receipt of my bank statement it confirmed i was charged twice for the same amount.

I emailed the shop and they cannot even be bothered to reply.

2 May 2024
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

We are sorry that you have been charged twice for your purchase. We have not received an email from you but if you email us on whitby@thecornishbakery.com or ring on 01947 825781 we can look into it for you!

Rated 5 out of 5 stars

We went to cornish bakery in rye and Lisa c was amazing

We went to cornish bakery in rye and was severed by a nice lady her customer service is amazing very helpful my daughter as autism and she was brilliant with her .and we had eaten and our table was cleaned we have been in few weeks ago on our own but this time with ourdaughter and serverd by Lisa c both occasions amazing customer service ❤️

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Really great pasties

Really great pasties, good cakes and good ambience. And bonus they give amazing big dog biscuits in Bury Saint Edmunds.
The shop is too popular and could do with more seats.

25 May 2024
Unprompted review
Rated 1 out of 5 stars

So disappointed

So disappointed, we had 3 hot chocolates and a coffee, all were stone cold and the coffee was bitter and left a strange after taste.
The toilets are filthy.
I won't be returning.

6 May 2024
Unprompted review
Rated 1 out of 5 stars

We have been regular customers of the…

We have been regular customers of the cornish bakery but on April 18th we visited there cafe in Sidmouth and the pastys were a third smaller than usual and the only meat content was a lump of grisal on pointing this out to the staff i was told to contact head office this i did and got fobbed off saying i was a liar This response has left me very upset and i will never use them again.So beware if you want a decent pasty dont go to the cornish bakery as you will very dissapointed.

16 April 2024
Unprompted review
Rated 3 out of 5 stars

Food and coffee was nice

Food and coffee was nice, however some of the tables were a little messy and not cleared straight away. We were sat by the kitchen and was watching the chap cutting the tomatoes and onions and dealing with other food he had on thin gloves but was texting and using his phone and then touching the food is this not a bit un hygienic I though so. Other than that quite a nice place for a quick snack

13 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look