The Crypto Merchant Reviews 

259
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

My box came fully sealed with all the packaging but it was empty nothing inside I’m very dissatisfied with the purchase

Company replied

Rated 5 out of 5 stars

I usually wonder whether these are "real" reviews... trust me, this one is. While looking for a specific device, I learned that US citizens are having problems purchasing direct from the manufacturers... See more

Rated 5 out of 5 stars

Hello all my product arrived on 09/10/2021, I am very satisfied with the storage and overall quality of the product. I'm learning how to use, I recommend everyone to purchase the product is safe to... See more

Rated 5 out of 5 stars

Service was excellent the package arrived in a timely fashion. It was well packaged. The wallet was easy to setup I give it 5 stars.

Company replied

Company details

  1. Cryptocurrency Service

About The Crypto Merchant

Written by the company

Your Trusted Source for Crypto Hardware Wallets

As a leading online platform dedicated to all things crypto, The Crypto Merchant offers an extensive range of hardware wallets. Our commitment to security and customer satisfaction makes us an ideal choice for purchasing crypto hardware wallets. With a wide selection of trusted brands, including Ledger and Trezor, The Crypto Merchant ensures authenticity and reliability.

We understand the importance of safeguarding your digital assets, and our curated selection of products reflects our dedication to providing you with the best security solutions in the crypto space. Shop with confidence and take control of your crypto journey with The Crypto Merchant.

Your Feedback Matters!

Have you shopped with The Crypto Merchant? We'd love for you to share your experience on Trustpilot. Your review helps fellow crypto enthusiasts make informed decisions!

© 2025 The Crypto Merchant. All Rights Reserved.

Visit our official website: thecryptomerchant.com

The Crypto Merchant Guarantee

Our U.S. based team of crypto experts has your back.

The Crypto Merchant boasts an impressive collection of the best hardware wallets available in the market. From renowned brands to cutting-edge technology, their selection caters to every investor's unique needs. Whether you're a seasoned trader or just starting your crypto journey, The Crypto Merchant has the perfect hardware wallet for you.

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4.3

Excellent

TrustScore 4.5 out of 5

259 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(259)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

NEW CUSTOMER EXPERIENCE

Ordered 2 diff. WLlets @ same time, from diff. Merch.

My experience with your business was quick, efficient & painless, very much the opposite of the other merch... still waiting 4my product arrival...

...good job, good merchant 2 order from "@ least that's my view @ present."

5 February 2025
Rated 5 out of 5 stars

You guys had a great offer on Trezor…

You guys had a great offer on Trezor wallets. I bought my ledger wallet from you and it's been a great wallet. I was nervous buying from a retailer, but 1st experience worked out well, so I came back. Buying the Trezor for my brother so I don't have to hold his crypto anymore.

17 January 2025
Rated 5 out of 5 stars

Smooth delivery!

My order was processed very smoothly! The team reached out to me with updates about my order! I was able to track my order all the way until it reached my door! 10/10 service!

1 January 2025
Rated 5 out of 5 stars

Great Experience

I had a great experience with my order. It arrived fast, and the package was in perfect shape, with the tamper-proof seal untouched. The hardware wallet works perfectly.

26 November 2024
The Crypto Merchant logo

Reply from The Crypto Merchant

We certainly appreciate your trus and your business

Rated 5 out of 5 stars

The Crypto Merchant is Trustworthy

The Crypto Merchant is one of the few authorized sellers of cold wallets in the country. They are trustworthy and the only merchant I trust to help keep my coinbase safe.

22 July 2024
Unprompted review
The Crypto Merchant logo

Reply from The Crypto Merchant

Thankyou Brianne, we do try

Rated 1 out of 5 stars

I did no receive the wallet until now

I purchased the wallet in January 2024 and to date (27/03/2024) I have not received it, despite having paid shipping for it to be delivered to me within 3 to 8 business days.

Due to an error on the part of Cripto Merchant, it was dispatched via conventional delivery and, as a result, I did not receive the product or the refund I requested.

24 January 2024
The Crypto Merchant logo

Reply from The Crypto Merchant

Paulo, I am sorry that you experienced longer than usual delivery times

Rated 1 out of 5 stars

Bought wallets in bulk for a class I…

Bought wallets in bulk for a class I was going to be teaching this weekend. I paid for 2 day shipping on Friday and by Wednesday they still weren't received. Apparently they're not fans of business AMEX but refused to tell me they canceled the order until I emailed them. I've since had to cancel my class and no refund yet. They told me to pay again and use PayPal instead. I don't have a business account with PayPal, so no.

They're probably fine if you're just buying one or two items for yourself, but if you're a business buying in bulk they'll deny your transaction and leave you in the dark. They admit their understaffed so use them at your own risk. Guess I'll be shopping at best buy down the street instead. Unfortunate.

6 March 2024
Unprompted review

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