Very satisfied with the product and service. Will order again soon

Great products, great services
Highly recommended

Bought my first cold storage device from The Crypto Merchant. Excellent customer service at the time of purchase. The great service continued after I received my device. I would definitely purchase from The Crypto Merchant again.

Arrived on time
Is as expected
Thanks

Great Customer Service! They got noticed that I received my shipment a little bit late and they sent me a partial refund and called my cellphone right away, Unfortunatley I didn't recognize your phone number and I couldn't talk to you guys over the phone. I really appreciate it and thanks for taking care of your customers.

07/17/21 on 06/21/21 placed an online order (Order #6100) with The Crypto Merchant for Billfodl Family Pack of 4 Stainless Steel Recovery Seed Backup Tools; Visa was billed $315.99. The Crypto Merchant requested photo id information to complete the order although they already billed my Visa. I declined to send personal id info and requested the order be cancelled. No refund or Visa credit. Sent a follow-up email regarding my refund on 07/13/21 - no response. As of today 07/17/21 still no response from The Crypto Merchant and no refund. They still have my $315.99 and I've received nothing. Beginning to look like they are engaging in theft and wire fraud activities. BUYER'S BEWARE. Linda.

Update 07/22/21 Greetings; Received the promised credit to my Visa card (as of 07/20/21). Thank You Trustpilot for providing a platform to help keep companies honest. Remember it not what these companies say/claim or post....it's what they do. Actions always speak louder than words. Linda.

Ordered 2 Trezor hardwallets with no issues and good prices.

This business sent the merchandise at the right time as they have promised. I am very glad of their service.

Sold at a great price, support was responsive! Definitely recommend to get all of your Crypto goods from The Crypto Merchant!

The customer service was excellent. There was a mistake made with my order and the crypto merchant team went above and beyond to make it right. I could tell they were concerned about my experience and how it might have affected me. They were on it, fast! I highly recommend the crypto merchant

Great prices, and fast shipping.

Nothing negative at all, will use again.

I am still waiting for my product and never received a tracking number or anything

EDIT: I can not reply to the reply in this system, but if my order was a preorder, then this review is a mistake, and I will update (or remove) this review if everything goes ok, thanks for replying the crypto merchant!

I have yet to actually receive the Trezor Model T I ordered on 1/17/2021. It's been delayed for a 2nd time. I'm not sure when I'll actually get it, so yeah, 2 stars. This may change once I get a shipping email and determine how everything else goes. I'm giving only one more week before I cancel and go elsewhere. 1 month wait seems a bit excessive.

Here's an update concerning the customer service and the product. After being informed about the afore mentioned 2nd delay, customer service at the Crypto Merchant reached out to me to explain the situation with delayed shipping. I totally understood what was happening. After doing some research of my own prior to their communication with me, I could see what was going on in the entire crypto markets and industry. Crypto is exploding at the moment and also with products like Ledger having issues with personal info being compromised, Demand for security has become a priority for folks serious about keeping their assets safe. So, with that, it's become VERY HARD to get a Trezor ANYWHERE without some type of wait. I consider myself lucky to have gotten one at all!! I am thankful that they continued contact with me with updates. When they received their shipment they immediately sent out my order. Even though my order took along time to arrive, I DO NOT lay this at their feet. Their service was awesome. The went above and beyond considering what they had to deal with. It can't be easy to tell customers "delayed again because..." I appreciate it and the Model T is EXACTLY what I needed for "cold storage"!! WELL DONE!
Thanks Guys!!!!

The product arrived within the estimated deadline, in perfect condition, completely sealed. I tested the product and it's perfect. Trezor T, it's excellent! And The Cripto Merchant.com, was excellent! I recommend it to everyone!

Happy customer. Shipping took way to long, but that was USPS's fault. Crypto Merchant did a great job keeping a happy customer. Will buy from here again.

The Crypto Merchant is the definition of " Great Business" . The buying experience is all around stellar. The team at The Crypto Merchant makes it easy and seamless as possible when making a purchase through their online store. All questions were answered in a super speedy fashion and exceeded all of my expectations, more So than I had even anticipated. I would like to thank the entire staff @Thecryptomerchant for being the best in the business!!!! I would not hesitate for a second to recommend them to anybody with crypto needs . Save yourself and shop with The Crypto Merchant !

My Trezor One arrived on time and in secure packaging. I first had a little trouble setting it up but with the online support, I was able to start over. Second try went smoothly.

Quick shipping. Nice discount for Black Friday.

Great customer service, Highly recommended!