My box came fully sealed with all the packaging but it was empty nothing inside I’m very dissatisfied with the purchase
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I usually wonder whether these are "real" reviews... trust me, this one is. While looking for a specific device, I learned that US citizens are having problems purchasing direct from the manufacturers... See more
Hello all my product arrived on 09/10/2021, I am very satisfied with the storage and overall quality of the product. I'm learning how to use, I recommend everyone to purchase the product is safe to... See more
Service was excellent the package arrived in a timely fashion. It was well packaged. The wallet was easy to setup I give it 5 stars.
Company replied
Company details
About The Crypto Merchant
Written by the company
Your Trusted Source for Crypto Hardware Wallets
As a leading online platform dedicated to all things crypto, The Crypto Merchant offers an extensive range of hardware wallets. Our commitment to security and customer satisfaction makes us an ideal choice for purchasing crypto hardware wallets. With a wide selection of trusted brands, including Ledger and Trezor, The Crypto Merchant ensures authenticity and reliability.
We understand the importance of safeguarding your digital assets, and our curated selection of products reflects our dedication to providing you with the best security solutions in the crypto space. Shop with confidence and take control of your crypto journey with The Crypto Merchant.
Explore Our Collections:
Your Feedback Matters!
Have you shopped with The Crypto Merchant? We'd love for you to share your experience on Trustpilot. Your review helps fellow crypto enthusiasts make informed decisions!
© 2025 The Crypto Merchant. All Rights Reserved.
Visit our official website: thecryptomerchant.com
The Crypto Merchant Guarantee
Our U.S. based team of crypto experts has your back.
The Crypto Merchant boasts an impressive collection of the best hardware wallets available in the market. From renowned brands to cutting-edge technology, their selection caters to every investor's unique needs. Whether you're a seasoned trader or just starting your crypto journey, The Crypto Merchant has the perfect hardware wallet for you.
Contact info
New York, United States
- 929-322-0896
- support@thecryptomerchant.com
- www.thecryptomerchant.com
You should know
4.3
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast shipping and good follow up
Has good shipping and followed up with useful crypto use tips
9 December 2020
i am glad i purchased the trazor
i am glad i purchased the trazor. my only complaint is that the screen is to small. have to put on my readers to see what it says. i gave it 5 stars anyway
9 December 2020
Great shopping experience
Great shopping experience. Very responsive when there was an issue with shipping. I will definitely shop at Crypto Merchant again, and tell all my friends to do so as well.
29 November 2020
Will do business again!
Good company! Customer service, especially Gabe, is great! Fast shipping. Will do business again!
27 October 2020
Gabe was a GREAT HELP thanks so much…
Gabe was a GREAT HELP thanks so much for your patience wayne
12 October 2020
Good price and fast shipping.
Good price and fast shipping.
Has the item in stock and shipped immediately. Item arrived quickly. I have had no issues.
7 October 2020
It’s not user friendly
17 September 2020
Unprompted review
Great Customer Service
I had a problem with my initial Trezor. The issue was resolved quickly and I received a new device within just a couple of days. My experience with the purchase process went great as well. Thank you to Gabe for helping me with my issue and replacement!
15 September 2020
Unprompted review
Great Service
Great Price, fast shipping and friendly customer service.
15 September 2020
Unprompted review
Excellent
Excellent! Fast, secure, transaction. I bought a Trezor Wallet. In a couple days, a customer service rep from Trezor followed up with an email to make sure everything is ok, and I was set up and ready to go! Great Company, Use Crypto Merchant with no worries!
14 September 2020
Unprompted review
Responsive to issues with USPS
Responsive to issues with USPS. Good product and reasonable price.
12 September 2020
Unprompted review
Great customer service!!
Great customer service!!! I purchased a Trezor hardware wallet and it was a week late and still not here. I emailed a stern email explaining the situation and that I was very annoyed that it hadn't arrived. Even though it was probably just an issue with the shipper they apologized and gave me a $10 refund. I will use them again.
5 September 2020
Unprompted review
Efficient
Company responded in a timely manner was able to change my order and shipped with a reasonable time. Will recommend to other crypto users!
3 September 2020
Unprompted review
Came quickly and securely and both are…
Came quickly and securely and both are simple to use.
1 September 2020
Unprompted review
The Crypto Merchant was wonderful
The Crypto Merchant was wonderful. 10% discount on the ledger, quick and easy ordering process as well as quick shipping home. Good follow up after the purchase to see if I was setup especially for a crypto noob. Also helped me research and compare exchanges that would work best with my ledger. Definitely recommend!
21 August 2020
Unprompted review
5 Star Experience
Price was competitive, service was excellent and instructions on the website were very helpful. Overall a 5 star experience.
20 August 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.