The Curtain Pole & Track Company Reviews 

812
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Consumers are extremely satisfied with the wide range of products and mention that the ordering process is very easy to navigate. Buyers deeply appreciate the expert assistance provided when checking measurements for complex window shapes, ensuring a flawless installation every time. Furthermore, people love the smooth gliding performance of the rails, which arrive promptly and in perfect condition. However, some customers also noted occasional delivery hiccups, including items arriving damaged in transit or initial mix-ups with orders. A small group of reviewers mentioned minor inconveniences, such as packages left unattended without notification or slightly tricky hardware pieces.

What people talk about most

Product

People report positive experiences with product quality, highlighting that items are well-made and perform as... See more

Order

Customers consistently note positive experiences with order, highlighting that the process is straightforward... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the tracks. Consumers... See more

Delivery service

Users describe positive interactions with delivery service, highlighting swift and prompt shipping times.... See more

Service

Reviewers mention positive feedback about service, noting that the ordering process is straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we are using this company to order tracks for our bay windows. Although there was a hiccup with one of our tracks (damaged during delivery), a replacement was sorted straight a... See more

Rated 5 out of 5 stars

I stumbled across this company whist researching curtain tracks. The ordering process was straightforward with advice provided to help you make the right decision, and the items arrived quickly.... See more

Company replied

Rated 5 out of 5 stars

We have replaced the curtain rails in five rooms, which included two large bays. No problems at all, the rails were cut exactly to the size requested and they were very easy to install. Once the cur... See more

Company replied

Rated 5 out of 5 stars

It can be a bit daunting ordering anything that's custom-made online. You can order with absolute confidence with this brilliant company and I highly recommend them. They are available on the phone to... See more

Company replied


Company details

  1. #23 of 39 best companies in Window treatment store
  2. #29 of 53 best companies in Blinds shop
  3. #14 of 24 best companies in Curtain Maker and Retailer
  4. #75 of 113 best companies in Interior designer

Written by the company

Based in the UK, our company specialises in providing top-quality made-to-measure curtain poles, tracks, and accessories. At the Curtain Pole and Track Company, we understand that every window is unique, which is why we offer a wide range of bespoke curtain poles and tracks tailored to your specific needs. One of our standout offerings is our Silent Gliss curtain poles, known for their exceptional quality and noiseless operation. These curtain poles are designed to add a touch of elegance to your windows while ensuring smooth and silent functionality. Whether you have bay windows that require a custom solution or extra-large windows that demand longer poles, we have you covered. Our team of experts is dedicated to helping you find the perfect curtain pole or track that not only fits your windows flawlessly but also complements your interior décor. We believe that the right window treatments can transform a space, and we are here to make that transformation seamless for you. In addition to our made-to-measure curtain poles, we also offer a wide selection of accessories to enhance your window dressing, from finials and brackets to rings and hooks. Experience the difference of tailor-made window solutions with The Curtain Pole & Track Company. Elevate your interior design with our bespoke curtain poles and tracks today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

812 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(812)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love these poles

Love these poles. Hours of fun. Worth every penny.

2 September 2023
The Curtain Pole & Track Company logo

Reply from The Curtain Pole & Track Company

Thanks fo taking the time to leave us a review - we are glad you are happy with your purchase!

Rated 5 out of 5 stars

Prompt service

Prompt service, good packaging.
As the curtain track I purchased is fitted flush to the ceiling, it might have been helpful for the supplied screws to be either coloured to match the track, or to have push fit covers supplied (which is what I bought from Amazon)

14 July 2023
The Curtain Pole & Track Company logo

Reply from The Curtain Pole & Track Company

That's fantastic to hear! We're thrilled that the track fits perfectly, looks great, and functions well for you. Thanks for taking time to leave us a 5* review.

Rated 2 out of 5 stars

The rail is too large

The rail is too large, it doesn't fit within the brackets without removing two, and really forcing it. This means the corners dip down. It fits perfectly outside the brackets. Have the bracket measurements not been deducted during construction?

20 July 2023
Rated 5 out of 5 stars

Great product Great service

The online order system was great easy to use and understand. I did have one query which I wanted to speak to someone about and again my experience was great. Rang the number provided call answered swiftly spoke to an assistant who was very helpful and knowledgeable . The rail was delivered within two days I was emailed to advise despatched and delivery date which was spot on. Great product Great service .

9 July 2023
Rated 5 out of 5 stars

Excellent experience

Really happy with the track and customer service to get the right track was brilliant. Happily recommended or would use again. Track delivery was also spot on.

22 June 2023
Rated 5 out of 5 stars

Very quick service

Very quick service. Product id delivered in couple of days.

Quality of the curtain track is good and easy to install. We don't need any handyman. We are pleased with the outcome.

It is an expensive one compared to what we can find in Dunelm, Homebase or other stores. We bought this because we needed extra long track which other stores don't have.

25 June 2023
Rated 5 out of 5 stars

Perfect Bay Window fit

I rang 3 times with slightly different measurements due to difficulty in getting to the rail, they were very patient, it was worthwhile as the bay window track was a perfect fit

30 May 2023
Rated 3 out of 5 stars

delivery issues

It was easy to order from the website and the staff members were also very quick and helpful with enquiries. However, their delivery system is not efficient at all. Once the order was confirmed and dispatched, their email said it would arrive the following day. It is an all day wait with no way of knowing where the delivery is. It was incovenient but we waited and it never even arrived! There was no communication what happened, I had to call them to enquire and reschedule the delivery. I think this is the only lacking part of their business and they should sort this out.

21 May 2023
Rated 5 out of 5 stars

Ordered two bay window tracks

Ordered two bay window tracks. The company website is so easy to use, it shows you all the measurements you need to take. You can either measure the window and they adjust the sizes for the track or you can give them the track measurements and they'll make to that. You get updates of the status of your order and everything comes well packaged and protected. After sales communication is great too.

16 April 2023
Rated 2 out of 5 stars

Too flimsy

I have to admit I was disappointed with the quality of the product. The website said that the curtain track was meant for medium to heavy curtains, however the track was supplied with plastic brackets which are not strong enough to hold a track for heavy curtains. They need to be metal. The track pops out of the brackets really easily. Having spent so much on the tracks we are having to change our curtains for lighter ones because of this problem.

23 April 2023

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