This is the second time we are using this company to order tracks for our bay windows. Although there was a hiccup with one of our tracks (damaged during delivery), a replacement was sorted straight a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I stumbled across this company whist researching curtain tracks. The ordering process was straightforward with advice provided to help you make the right decision, and the items arrived quickly.... See more
Company replied
We have replaced the curtain rails in five rooms, which included two large bays. No problems at all, the rails were cut exactly to the size requested and they were very easy to install. Once the cur... See more
Company replied
It can be a bit daunting ordering anything that's custom-made online. You can order with absolute confidence with this brilliant company and I highly recommend them. They are available on the phone to... See more
Company replied
Company details
- #23 of 39 best companies in Window treatment store
- #29 of 53 best companies in Blinds shop
- #14 of 24 best companies in Curtain Maker and Retailer
- #76 of 114 best companies in Interior designer
Written by the company
Based in the UK, our company specialises in providing top-quality made-to-measure curtain poles, tracks, and accessories. At the Curtain Pole and Track Company, we understand that every window is unique, which is why we offer a wide range of bespoke curtain poles and tracks tailored to your specific needs. One of our standout offerings is our Silent Gliss curtain poles, known for their exceptional quality and noiseless operation. These curtain poles are designed to add a touch of elegance to your windows while ensuring smooth and silent functionality. Whether you have bay windows that require a custom solution or extra-large windows that demand longer poles, we have you covered. Our team of experts is dedicated to helping you find the perfect curtain pole or track that not only fits your windows flawlessly but also complements your interior décor. We believe that the right window treatments can transform a space, and we are here to make that transformation seamless for you. In addition to our made-to-measure curtain poles, we also offer a wide selection of accessories to enhance your window dressing, from finials and brackets to rings and hooks. Experience the difference of tailor-made window solutions with The Curtain Pole & Track Company. Elevate your interior design with our bespoke curtain poles and tracks today!
Contact info
Unit 6, High Wycombe Business Park, Genoa Way, HP11 1NY, High Wycombe, United Kingdom
- 01494 535699
- info@thecurtainpoleandtrackcompany.com
- www.thecurtainpoleandtrackcompany.com
4.6
Excellent
812 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product and service were excellent
Product and service were excellent.
Live chat was really helpful.
Can’t fault any of it.
1 June 2025
Reply from The Curtain Pole & Track Company
Thank you for your great feedback! We’re so pleased to hear that both the product and service met your expectations, and that our live chat support was helpful. It’s wonderful to know everything went smoothly – if there’s anything else we can assist with, we’re always here to help.
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We're glad to hear the ordering process was easy and that you're pleased with the product. If there's anything else we can help with, feel free to get in touch.
Fantastic service
Fantastic service! Helpful and efficient. Would definitely use them again and the products are ace!
21 May 2025
Reply from The Curtain Pole & Track Company
Thank you for your fantastic review! We’re so pleased to hear you found our service helpful and efficient, and that you’re happy with the products too. We’d be delighted to assist you again in the future—just let us know when the time comes!
Amazing UK based company
I have purchased the Silent Gliss pole for my bay window which needed to go around the corner on one end but be straight on the other end.
I could not imagine how that would work but with Ruth's drawings and several phone-calls I ended up with a product that has changed my room.
It looks so beautiful and everyone that comes in comments on how lovely the room looks now.
I am really grateful for Ruth's patience and her knowledge. I am so glad that I have found this fantastic UK company on the web. Thank you to all the staff involved with beautiful quick production and perfect packaging!
20 May 2025
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you so much for your wonderful review! We’re absolutely delighted to hear how happy you are with your Silent Gliss pole and the transformation it’s made to your room.
Ruth will be thrilled to know how much you appreciated her drawings, support, and patience—we’ve passed your lovely feedback on to her, and she was so pleased you were happy with the service she provided.
We’re also glad the team could produce and package everything so beautifully and efficiently. It means a great deal to know you found us and had such a positive experience. If there’s anything else we can help with in the future, we’d be more than happy to assist.
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We're so pleased to hear you found the service pleasant and friendly, and that delivery was nice and quick. If there’s anything else we can assist with, just let us know.
Excellent quality product and great customer service.
The measuring page helped us get the right lengths and angles for our large bay window. The custom made track was a perfect fit, sturdy and feels as if it will last for years.
23 March 2025
Reply from The Curtain Pole & Track Company
Thank you for your lovely feedback! We’re so pleased to hear that our measuring guide made it easy for you to get the correct lengths and angles for your large bay window. It’s great to know that your custom-made track fits perfectly, feels sturdy, and gives you confidence it will last for years to come.
We’re so pleased that you are happy with the end result and if there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Outstanding customer service
Outstanding customer service that made the whole purchase and fitting experience a surprising pleasure. Ruth really went the extra mile to make sure we were delighted with our purchase and Michel was able to expertly correct a niggle we encountered on fitting. Couldn't recommend more highly and I will be back
23 April 2025
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you for your wonderful feedback! We’re so pleased to hear that you had such a positive experience with us from purchase through to fitting. It’s great to know that Ruth went the extra mile to ensure you were happy with your purchase, and that Michel was able to expertly resolve the fitting niggle for you.
We will be sure to pass your lovely comments on to Ruth — she will be delighted to hear how pleased you were with the customer service she delivered. Providing a top-notch service is our top priority. Thank you for the recommendation, and we look forward to helping you again in the future. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Superb Customer Service
The whole process from ordering through delivery was very slick, with excellent communications. The
product was packaged superbly so as to minimise the risk of damage in transit. Hiccup on dimensions of finished track were resolved without fuss and the replacement tracks were perfect. Ruth was clearly concerned to ensure I was satisfied with the end product.
4 April 2025
Reply from The Curtain Pole & Track Company
Thank you for your wonderful review! We’re so pleased to hear that you found the whole process, from ordering to delivery, smooth and well-communicated. It’s great to know the packaging protected your order during transit, and that any issues with dimensions were resolved quickly and without fuss.
We’ll be sure to pass your kind words on to Ruth — she’ll be so pleased to hear them! If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
All the staff at The Curtain Pole and…
All the staff at The Curtain Pole and Track Company were helpful and acted quickly when my order went astray. My order was remade and with me within a couple of days. One very happy customer.
28 February 2025
Reply from The Curtain Pole & Track Company
Thank you for taking the time to leave us a review! We're so pleased to hear that our team was able to assist you quickly and efficiently when your order went astray. Ensuring our customers are happy is our top priority, and we’re so pleased that the team fixed the issue promptly. If you ever need anything else, we’re always here to help!
Such helpful staff
4 February 2025
Reply from The Curtain Pole & Track Company
Thank you for taking the time to leave a review! We’re so pleased to hear you found our staff helpful — we always aim to provide top notch customer service and its great to know the team hit that mark for you.
If there’s anything else we can assist with, please don’t hesitate to let us know.
Fantastic Customer Service
Fantastic Customer Service. I had quite complicated requirement with a "reverse bay", and managed to order a track the wrong way round. I called The Curtain Pole and Track company and Natalie could not have been more helpful. She understood the problem immediately, and after swapping emails to ensure they understood what I needed, they sent a replacement completely free of charge. Looks great.
20 February 2025
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you for your fantastic review! We're so pleased to hear that Natalie was able to assist you with your reverse bay track and ensure you received exactly what you needed. Complicated requirements can sometimes be tricky, but we’re glad we could make the process smooth for you.
It’s great to know that the replacement worked perfectly and that you’re happy with the final result. If you ever need anything else, we’d be more than happy to help!
Once I was using the computer (not my…
Once I was using the computer (not my phone) placing the order was straight forward. Staff were helpful. Product great.
Thank you
21 January 2025
Reply from The Curtain Pole & Track Company
Thank you for taking time to leave us feedback!
We're glad to hear that ordering was straightforward once you were on your computer and that you found our staff helpful. It’s great to know you’re happy with the product too! If there’s anything else we can assist with, don’t hesitate to reach out.
Excellent
One of only a few companies which provide made to measure certain tracks online. Having used them before, I was once again impressed by the quality and reasonable price. The speed of delivery was excellent as was the care taken with packaging. Highly recommend them.
31 January 2025
Reply from The Curtain Pole & Track Company
Thank you for your taking the time to leave us a 5* review! We’re so pleased to hear that you were impressed once again with our made-to-measure curtain tracks, quality, and reasonable pricing. It’s great to know that our speedy delivery and careful packaging met your expectations.
If you ever need anything else, we’d be more than happy to assist!
Fantastic Service from Natalie!
Fantastic Service from Natalie!
Thought I needed a ‘2 Bend Bay Window’ Curtain track but Natalie assured me a ‘1 Bend’ would be perfect…..and it was!
Arrived on time attached to a wooden frame to avoid any damage
Would use CP&T again without hesitation
12 February 2025
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you for your fantastic 5* review! We're so pleased to hear that Natalie was able to guide you to the perfect solution for your bay window track. It’s great to know that everything arrived on time and well-protected. I have passed your review to Natalie and the team and they are thrilled you are pleased with the customer service they provided!
We’re so pleased that you’d choose CP&T again without hesitation, and we look forward to assisting you in the future! If you ever need anything else, don’t hesitate to reach out.
Silent Gliss 3900 - Corded Metal Track
Purchased several Silent Gliss curtain tracks from The Curtain Pole & Track Co. Have used Silent Gliss uncorded before but this time went for corded tracks. Silent Gliss are particularly good for bay windows and the Curtain Pole & Track Co. provide a comprehensive measurement tool for bay windows. The tracks are straight forward to put up depending on the base.
We had an issue with the cord length and Natalie quickly replaced the track. We are using the tracks with heavy curtains and the curtain rails look simple & elegant. Thank you, Natalie.
11 February 2025
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you for taking the time to leave us a 5* review!
We’re so pleased to hear that you’ve chosen Silent Gliss tracks again and that you found our measurement tool helpful for your bay windows. It’s great to know that the tracks were straightforward to install and that they complement your heavy curtains beautifully.
We’re also pleased that Natalie was able to quickly resolve the issue with the cord length—she’ll be thrilled to hear your review ! If there’s anything else we can assist with in the future, please don’t hesitate to reach out.
Reply from The Curtain Pole & Track Company
Thank you for taking time to leave us a 5* review!
We're delighted to hear that you found our service fabulous and efficient. If there's anything else we can assist you with, please don't hesitate to reach out.
Very efficient service
Very efficient service. Curtain track is sturdy and runs easily.
3 January 2025
Reply from The Curtain Pole & Track Company
Thanks so much for taking time to leave us feedback! We’re delighted to hear that you found our service efficient and that your curtain track is sturdy and runs smoothly. If you ever need anything else, we’re always happy to help!
Great product, great customer service
Fast delivery, great product and really good customer service. When there was a small issue with the track, Natalie from the customer services team immediately responded and arranged for a new track to be dispatched. Really impressive. I never usually write reviews but this is thoroughly deserved.
3 February 2025
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you for your fantastic review! We're so pleased to hear that you were impressed with our fast delivery, great product, and excellent customer service. It’s especially great to know that Natalie was able to resolve the issue quickly and efficiently for you—we’ve passed your feedback on to her, and she was delighted!
We really appreciate you taking the time to share your experience—especially as you don’t usually write reviews! Providing top-notch service is what we strive for, and we’re so pleased we could deliver. If there’s anything else we can assist with in the future, please don’t hesitate to reach out.
Have not received my order
1 January 2025
Reply from The Curtain Pole & Track Company
I’m so sorry to hear that you didn’t receive your order when you expected. According to our systems, the order was delivered on 13th January, and the team reached out to confirm this on the 22nd. We’ve followed up again today to ensure this is resolved for you.
If you still haven’t received your parcel, please don’t hesitate to call our office—we’ll be more than happy to resend your order free of charge as quickly as possible. Thank you for your patience, and we’re here to help in any way we can.
Super fast delivery of samples
Super fast delivery of the samples I requested. I love it when firms supply samples as buying fabric online is difficult without checking out the colour in the room it is needed for, and handling the weight of the fabric is so important. Also their tracks seem very reasonably priced so I will be coming back when I am ready.
6 January 2025
Reply from The Curtain Pole & Track Company
Thank you for your lovely review! We’re so glad to hear that your samples arrived quickly and found them helpful. We completely agree—choosing fabric online can be tricky, and being able to see the colour in your space and feel the fabric’s weight makes all the difference.
It’s also great to hear that you found our tracks reasonably priced! We look forward to assisting you when you’re ready to place your order. If you have any questions in the meantime, don’t hesitate to reach out.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.