The DC Group UK Reviews 

147
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 24 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its expertise, efficiency, and professional service, noting that issues are resolved thoroughly and effectively. Many highlight the staff's professionalism, politeness, and caring approach, with engineers often going above and beyond to provide support and clear explanations. Consumers appreciate the company's reliability, with services completed on time and to a high standard, leading to long-term peace of mind. Reviewers commend the clear communication and dedication to customer satisfaction.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the professionalism and... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today was a g8t day 👏 Troy A and Karl completed my leaking Kitchen sink fault ....the completion included fitting a new mixer tap and rectifying some issues. Im referring to the Team as "Ace10" very... See more

Rated 5 out of 5 stars

My Atag boiler has just been serviced by DC Group for the second time. Since the boiler was first serviced by them a year ago I've had zero problems with my central heating, such a relief when compare... See more

Rated 5 out of 5 stars

I cannot recommend The DC Group UK highly enough. I dealt with Divyesh Chotai, who provided truly exceptional care throughout the entire process. He didn’t just treat me like another job; he took hi... See more

Rated 5 out of 5 stars

I had a boiler relocation and upgrade job carried out by DC. They were great - they sent out their top engineer to look at the job beforehand so we got all the details right from the start. The job wa... See more


Company details

  1. Gas engineer
  2. Boiler supplier
  3. Gas company
  4. Gasfitter
  5. Heating service
  6. Plumber

Written by the company

Working across Essex & London, The DC Group was created to offer a trustworthy & reliable service with an incredibly high standard of work at a competitive price. We are a Family Business covering a variety of trades. Our Gas Safe register number is 625817. We carry out all Domestic Work including: Boiler Installations, Service, Breakdown & Repairs, Power Flushing & All Plumbing Installations. All of our set prices are fixed and have no hidden costs. The Dc Group Where Gas Safety Matters!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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No recent history of asking for reviews

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4.6

All reviews

(147)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Thoroughly inspecting.

This was the first time I saw gas engineers thoroughly inspecting the boiler and the oven. They detected a carbon monoxide leak and Its now brought to our attention. Thanks a lot for the professional work

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Boiler repair

I called the DC group for a boiler repair as mine wasn’t working. Within 24 hours an engineer came to my house and fixed the problem. Very professional engineers.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

I had 4 quotes for the proposed work

I had 4 quotes for the proposed work, and although this company was not the cheapest, they appeared to be the most enthusiastic about carrying out the work. The work took 2 days to completed in a very focussed fashion. The operatives were helpful and polite and they answered my silly questions with patience and forebearance. I would recommend them highly.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

A very professional approach and well…

A very professional approach and well experienced engineer. The office manged my booking with super efficiency and kept me updated on relevant information. Will use their service with confidence for any future works.
Thank you for an excellent service.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Competent engineer; great overall service

Overall - great customer service.

Needed Gas Safety check & certificate. Divyesh called to say "on way" and arrived on time. Explained the checks he needed to carry out and kept me informed through the process. The certificate was promptly emailed.

Very happy with the service. Would recommend without hesitation.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Superb, highly recommended

The DC Group are simply excellent. They always know what needs doing and do what is necessary without any hard sell. They turn up when they say they will and the office make the logistics simple. Dee is brilliant !!

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and stays until the…

Excellent service and stays until the job is done. This is the 2nd year running I’ve had the guys to service the boiler amongst other plumbing jobs. Had a small leak and they made sure to come out the same day, tested everything and found the problem, fixed all in the same day. Very reliable and great guys! Thank you again!

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Honest, reliable and friendly.......what more can you ask for.

Before reaching out to DC Group I took to social media looking for recommendations, which I got a few. Spoke to a number of them, before deciding who to go with to install our new boiler. I'm so glad we went DC Group, from start to finish the level of service was exceptional. We were kept in to know what would happen prior to the installation date, which had to be brought forward due to the old boiler leaking which was accommodated immediately........so MANY thanks Dee/Warren and the team at DC Group.

I'd have no qualms in recommending these guys, their workmanship was excellent and has been their after care too.

Thanks a lot!!

25 January 2024
Unprompted review
Rated 5 out of 5 stars

This was a Rolls Royce service

This was a Rolls Royce service. Firstly the Engineer kept me informed when he was 30 minutes away and was on time. The complicated problem with my boiler was professionally and methodically addressed. When I asked questions I was given detailed replies.
Nothing was rushed. The problem was dealt with but the engineer did not rush away, making sure that everything was maintaining. Polite, and a clean worker I could not ask for more.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service from theses guys ,was on…

Great service from theses guys ,was on time explained everything to me got my boiler up and running to how it should of been , radiators are now hotter than before , will definitely be calling them back next year for yearly service , great service I’m a very happy customer !

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Cooker connection and boiler service

Appointment was easy to book with a quick appointment. A wet Friday rush hour in West London caused delays, but was happy to get the work over and done with.
Very thorough inspection and boiler service, from friendly engineer who was happy to explain things. Recommended and will definitely book again next year.
Payment system could be a bit slicker. I didn't want to set up a bank transfer for a one off payment, after a call I was able to pay online with credit card

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent!!

Appointment was easy to book with a very good timeline. 4 hour slot with the engineer calling me 15 minutes he arrived.
Very thorough inspection and boiler service. Definitely recommended and will definitely book again next year

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service!

Was recommended D from a friend, and I have to say I’m very satisfied. D diagnosed the problem with my boiler, he explained it to me (in layman’s terms) and then fixed it there same day. He even came back a few days later to replace my motherboard, no charge!. I’m so happy my friend Billy recommended him. It’s often hard to find an honest tradesperson, so if you want someone that won’t rip you off call DC Group to fix your boiler. Can’t recommend enough.

23 October 2023
Unprompted review
Rated 5 out of 5 stars

No cowboys in this outfit.

No cowboys in this outfit.. Pure delight to have met Dee and his team. Professional from start to finish, clean and tidy. Everything working perfectly. Even managed to please a very difficult buildings manager - putting a smile on HIS face was a complete triumph. Most important - value for money. NO hesitation in recommending the DC Group Uk. Thank you very much.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Really speedy and efficient work

Really speedy and efficient work. Impressed with how tidy the work was, their expertise, the hot water is now flowing well, we've got 2 new boilers perfectly installed and all this within a couple of days for what is a large house. Thoroughly recommend them if you're looking for a quality job with a long long long guarantee!

4 April 2023
Unprompted review

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