I had issues ordering on line, so this review mainly is for the very polite phone service. Imran was polite and friendly, very efficient and engaging. My order was processed within minutes and dispa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company has gone above and beyond for me. Evri have let me down with my order delayed really badly. Got in contact with this company within the hour everything dealt with new order on the way and... See more
Company replied
Website is so easy to use. Ordering takes very little time Deliveries are always quick Goods always come packaged well I have been advised customer for 10 years and have never been let down... See more
Company replied
It isn't my first time buying products from this online store. Everytime I did, service was amazing, website clear and easy to navigate at, competitive prices and a lot of offers always available. De... See more
Company replied
Company details
- #36 of 121 best companies in Vaporiser shop
- #41 of 124 best companies in Electronic cigarette store
About The Electronic Cigarette Company (UK) Ltd
Written by the company
The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.
We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.
Below are just a few reasons why you should choose The Electronic Cigarette Company:
- FREE shipping with all orders over £15
- FREE top brand e-liquids with any kit over £10
- FREE Nic shots included with any shortfill e-liquid purchase
- Great value e-liquid multi-buy deals
- Vape subscriptions available from £25 per month
- E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
- Customer service available 6 days a week for expert advice
With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.
Disposable Vape Alternatives In Stock!
Written by the company
- Starting From £5.99
- Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
- Expert Customer Service
- Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
- Coil Price Match
- We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
- E-liquid Price Promise
- We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
- Everyday Low Prices
- The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.
Free shipping over £15
High quality e-cigarettes and e-liquid.
Free delivery with any spend over £15.
All products come with a 28 day warranty.
Everyday low prices on e-cigarettes, accessories and e-liquid.
E-liquid subscriptions available from £25
Contact info
The Old Fire Station, Manchester Road, BB5 2BH, Accrington, United Kingdom
- 01254 269380
- info@theelectroniccigarette.co.uk
- www.theelectroniccigarette.co.uk
4.8
Excellent
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Much cheaper than my usual vape shop…
Much cheaper than my usual vape shop for same items and posted to my home.
30 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us for the purchase of your chosen vaping products.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Morning
Apologies for delays. I can see that a member of our customer services team has interacted with you via email, and we are looking in to providing a swift resolution for you.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
My go to Vape shop
My go to Vape shop - super fast delivery, flawless service and competitive prices
30 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to share your feedback, nice to know that you are happy with the competitive pricing, and good to know you are receiving your vaping products very promptly, just as we expect for you.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Always a great experience
Always a great experience, great products, fast, easy delivery.
30 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to leave us this review and for awarding us the maximum 5 star rating, really is very much appreciated by us all within the TECC team.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to share your feedback, and for giving us the 5 star rating, always is very much appreciated by us all within the TECC team, and we hope you will continue to use us as your go to supplier for all of your vaping essentials.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Great company to deal with
Great company to deal with . Great range of products. Super fast delivery.
30 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and most importantly for choosing us as your preferred go to supplier for your vaping products.
Hope you have a really great week ahead.
Many Thanks
Mick
The Electronic Cigarette Company
Used their ecig liquid subscription
Used their ecig liquid subscription, easy to change the flavours and always delivered on time
12 April 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to share your own personal feedback, really good to know that you are having an enjoyable experience when shopping with us for your chosen vaping products.
Hope you have a lovely day.
Many Thanks
Abbie
The Electronic Cigarette Company
Great products and price,and the…
Great products and price,and the delivery was next day awesome 👌
29 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, great to know that you are very happy overall with competitive pricing and rapid delivery of your chosen vaping products. Hope you have a brilliant day.
Many Thanks
Abbie
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, great to know that you are very happy overall with competitive pricing and rapid delivery of your chosen vaping products. Hope you have a brilliant day.
Many Thanks
Abbie
The Electronic Cigarette Company
Can't say a lot I have only just…
Can't say a lot I have only just started vaping. So far so good
29 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for the review, the 5 stars and for choosing us for the purchase of your vaping products, have a great day.
Many Thanks
Abbie
The Electronic Cigarette Company
Still waiting for delivery
Still waiting for delivery! Maybe it is time you change courier as Evri is a terrible courier! Lost packages,packages being left at wrong address tracking never works!
If I receive my parcel I will be looking for another company to purchase from until delivery courier changes!
29 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Sincere apologies for any delays you have experienced, I have now requested that a member of our customer service team contacts you today to hopefully provide you with a satisfactory resolution.
Delivery is generally 1 to 3 working days from dispatch and quite often delivery can even occur the very next day, sadly on this occasion we have fallen short on delivery service.
Rest assured we will provide you with a resolution.
Many Thanks
The Electronic Cigarette Company
A Great Selection
I find TECC have a great selection of eliquid flavours as well as value for money. A good variety of tech to suit all vapers with competitive prices and up to date in what's trending. The website is really simple to navigate plus a fast delivery service. Definitely recommend!
29 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to share your own personal feedback, really good to know that you are having an enjoyable experience when shopping with us for your chosen vaping products.
Hope you have a lovely day.
Many Thanks
Abbie
The Electronic Cigarette Company
Fantastic service great price super…
Fantastic service great price super fast delivery thank you
29 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, great to know that you are very happy overall with competitive pricing and rapid delivery of your chosen vaping products. Hope you have a brilliant day.
Many Thanks
Abbie
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for the review, the 5 stars and for choosing us for the purchase of your vaping products, have a great day.
Many Thanks
Abbie
The Electronic Cigarette Company
Still processing after a week
Order placed a week ago and still not dispatched, no communication to explain the delay.
29 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Sincere apologies for any delays you have experienced, I have now requested that a member of our customer service team contacts you today to hopefully provide you with a satisfactory resolution.
Many Thanks
The Electronic Cigarette Company
I order over the phone and the customer…
I order over the phone and the customer care lady was friendly, polite and professional. Ten out of ten
25 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to share your own personal feedback, really good to know that you are having an enjoyable experience when shopping with us for your chosen vaping products.
Hope you have a lovely day.
Many Thanks
Abbie
The Electronic Cigarette Company
Very happy
Very happy, was able to purchase the flavour I like which is always out of stock in the local vape shops near me. Easy to order and fast delivery, will be ordering again soon!
28 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking the time to leave us this review. We're really happy to hear that you were able to find your preferred flavour with us, and that you found the ordering process easy and delivery fast.
I hope you have a lovely day.
Many Thanks
Abbie
The Electronic Cigarette Company
Excellent products and fast delivery…
Excellent products I have been using company for years and never been disappointed. Fast delivery times too
28 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks for your review and for the 5 star rating. We really appreciate your long-standing loyalty and great to hear you have had a overall positive experience with our products and fast delivery.
Many Thanks
Abbie
The Electronic Cigarette Company
Fantastic
Fantastic, quick service from the supplier. Delayed by the delivery service by a day (without a reason given, hence not a perfect score), but still really fast.
Always an excellent service. Would definitely recommend.
28 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks for taking time to leave us a review and glad to see that largely overall happy with the service , with regards to deliveries if you do ever experience any issues, which we of course hope you do not, please reach out to us via email, phone or live chat and we will always do our very best to assist.
Have a great day.
Many Thanks
Abbie
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, great to know that you are very happy overall with competitive pricing and rapid delivery of your chosen vaping products. Hope you have a brilliant day.
Many Thanks
Abbie
The Electronic Cigarette Company
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.