I had issues ordering on line, so this review mainly is for the very polite phone service. Imran was polite and friendly, very efficient and engaging. My order was processed within minutes and dispa... See more
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This company has gone above and beyond for me. Evri have let me down with my order delayed really badly. Got in contact with this company within the hour everything dealt with new order on the way and... See more
Company replied
Website is so easy to use. Ordering takes very little time Deliveries are always quick Goods always come packaged well I have been advised customer for 10 years and have never been let down... See more
Company replied
It isn't my first time buying products from this online store. Everytime I did, service was amazing, website clear and easy to navigate at, competitive prices and a lot of offers always available. De... See more
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Company details
- #36 of 121 best companies in Vaporiser shop
- #41 of 124 best companies in Electronic cigarette store
About The Electronic Cigarette Company (UK) Ltd
Written by the company
The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.
We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.
Below are just a few reasons why you should choose The Electronic Cigarette Company:
- FREE shipping with all orders over £15
- FREE top brand e-liquids with any kit over £10
- FREE Nic shots included with any shortfill e-liquid purchase
- Great value e-liquid multi-buy deals
- Vape subscriptions available from £25 per month
- E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
- Customer service available 6 days a week for expert advice
With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.
Disposable Vape Alternatives In Stock!
Written by the company
- Starting From £5.99
- Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
- Expert Customer Service
- Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
- Coil Price Match
- We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
- E-liquid Price Promise
- We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
- Everyday Low Prices
- The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.
Free shipping over £15
High quality e-cigarettes and e-liquid.
Free delivery with any spend over £15.
All products come with a 28 day warranty.
Everyday low prices on e-cigarettes, accessories and e-liquid.
E-liquid subscriptions available from £25
Contact info
The Old Fire Station, Manchester Road, BB5 2BH, Accrington, United Kingdom
- 01254 269380
- info@theelectroniccigarette.co.uk
- www.theelectroniccigarette.co.uk
4.8
Excellent
22k reviews
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Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, great to know that you are very happy overall with competitive pricing and rapid delivery of your chosen vaping products. Hope you have a brilliant day.
Many Thanks
Abbie
The Electronic Cigarette Company
Web site is easy to navigate and I get…
Web site is easy to navigate and I get loyalty rewards with money off liquids.
Delivery is rapid to be fair, what's not to like.
Spot on. Cheers.
27 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us as your preferred go to retailer for your vaping products.
Hope you have a great day.
Many Thanks
Abbie
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, great to know that you are very happy overall with competitive pricing and rapid delivery of your chosen vaping products. Hope you have a brilliant day.
Many Thanks
Abbie
The Electronic Cigarette Company
A no fuss, trustworthy company
Couldn't be happier with my experience. The website is clearly laid out and the purchase process was made easy. I made my order on a weekend and received my products within a couple of days. Everything was securely packaged and I was kept informed during every stage of the delivery process. This will now be my go to shop for vape products.
27 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for your detailed feedback of your experience when shopping with us for your chosen vaping products, nice to receive and read positive feedback like this, and it means a lot to us all behind the scenes within the TECC team.
Hope you have a fantastic day.
Many Thanks
Abbie
The Electronic Cigarette Company
Resolved
Supplier has great customer service fixed issue straight away that evri lost my parcel would recommend
26 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
I'm sorry to hear that you have not received your order.
We have sent you an email to the email address associated with your account, if you could please reply at your earliest convenience, and we can then hopefully provide any necessary support, guidance and if necessary a resolution.
Thanks
Abbie
The Electronic Cigarette Company
Fantastic service from reliable company
Fantastic service. Really good selection and prices. Fast delivery. Reliable company
26 June 2026
Unprompted review
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us a review and for awarding us the maximum 5 star rating, really is very much appreciated by us all within the TECC team. Have a fantastic day.
Many Thanks
Abbie
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for the review, the 5 stars and for choosing us for the purchase of your vaping products, have a great day.
Many Thanks
Abbie
The Electronic Cigarette Company
Good service all round.
Easy to navigate website. Good prices. Quick delivery. What more do you need? Thank you ECC.
26 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for the review, the 5 stars and for choosing us for the purchase of your vaping products, have a great day.
Many Thanks
Abbie
The Electronic Cigarette Company
Excellent customer service and products
Been purchasing from here for a long time without fault. Had a small problem with a recent order and it was sorted courteously in a few minutes and a replacement arrived the next day - well done.
26 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to share your own personal feedback, really good to know that you are having an enjoyable experience when shopping with us for your chosen vaping products.
Hope you have a lovely day.
Many Thanks
Abbie
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us a review and for awarding us the maximum 5 star rating, really is very much appreciated by us all within the TECC team. Have a fantastic day.
Many Thanks
Abbie
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to share your own personal feedback regarding the overall positive experience you had whilst shopping with us on the TECC website.
Have a lovely day.
Many Thanks
Abbie
The Electronic Cigarette Company
Great service
Good price, our normal supplier was out of stock and you were cheaper. Came very quickly.
Great service and 2 free gifts!
I buy for my husband
25 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to share your own personal feedback regarding the positive experience you had whilst shopping with us on the TECC website.
Have a lovely day.
Many Thanks
Abbie
The Electronic Cigarette Company
It's a perfect size
It's a perfect size, easy to replace pods. I'm only halfway through one in 5 days and I don't have to worry about it losing charge. So happy with it. I've vaped for 8 years and it's the best one I've had. So inexpensive and great value for money
24 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to share your own personal feedback, really good to know that you are having an enjoyable experience when shopping with us for your chosen vaping products.
Hope you have a lovely day.
Many Thanks
Abbie
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us as your preferred go to retailer for your vaping products.
Hope you have a great week.
Many Thanks
Abbie
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us as your preferred go to retailer for your vaping products.
Hope you have a great week.
Many Thanks
Abbie
The Electronic Cigarette Company
Been with the company over 9 yrs now…
Been with the company over 9 yrs now and never Once had a problem. Extremely pleasant experience each time I’ve had contact, regular monthly orders received on time. Nothing they can improve on here. Thank you.
24 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to share your own personal feedback regarding the overall positive experience you had whilst shopping with us on the TECC website. Really good to know that you will continue to use us as your go to retailer for the purchase of all of your vaping essentials. Have a lovely week.
Many Thanks
Abbie
The Electronic Cigarette Company
Excellent experience, company you can trust!!!
It isn't my first time buying products from this online store. Everytime I did, service was amazing, website clear and easy to navigate at, competitive prices and a lot of offers always available. Delivery superfast, items packed well. No complaint at all. I will definitely buy more in the future. It is a Company you can trust.
24 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to leave us this review, always nice to receive and read positive feedback like this. Hope you have a fantastic day.
Many Thanks
Abbie
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us a review and for awarding us the maximum 5 star rating, really is very much appreciated by us all within the TECC team. Have a fantastic day.
Many Thanks
Abbie
The Electronic Cigarette Company
Fantastic fuss free delivery and…
Fantastic fuss free delivery and service, ordered Sunday arrived Tuesday well packaged and miles cheaper than buying from a store defo recommend
30 June 2026
Unprompted review
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to leave us this review, always nice to receive and read positive feedback like this. Hope you have a fantastic day.
Many Thanks
Abbie
The Electronic Cigarette Company
Great products and delivered on time.
24 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, great to know that you are very happy overall with competitive pricing and rapid delivery of your chosen vaping products. Hope you have a brilliant day.
Many Thanks
Abbie
The Electronic Cigarette Company
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