Thefoamshop Reviews 

Called to place my order for a set of cushions/seat backs to complete a 6m long banquette seat at the end of November.
Cy was very patient in talking me through my options, suitability of fabrics and foams, and getting the right combination of sizes to ensure a good fit.
Fabric samples arrived next day, order confirmed by the following week and my complete order arrived two weeks later. Exactly as described and finished to a high standard. Very satisfied.

I was very happy with my order from The Foam Shop, they processed it very quickly and when it arrived it fitted perfectly and was very good quality.

Our boat cushions were delivered withing 2 weeks. They are top quality and fit perfectly. Thanks so much for the close attention of you & your team at The Foam Shop. We will recommend you without hesitation.

I needed new sofa cushions but was a bit confused as to how to measure. I contacted the foam shop and they were very helpful and I completed my order over the phone. I received the new foam inserts within a week and they are perfect and at a reasonable price. I would certainly use them again.

Excellent customer service, my custom mattress was better than I cold have imagined!

My perfectly-cut foam blocks arrived days sooner than I expected. thefoamshop.co.uk was cheaper than competitors, even including the postage. They are upfront about postage, whereas others hide it in their 'free postage' declaration. I will use again.

Really helpful, good communication throughout.

Very easy to order with the clear measuring guidelines on the website. Placed my order. Order confirmation informed me of possible lead time before delivery. Fibre filled sofa back cushion arrived today and fits beautifully. Cushion arrived in pristine condition, well packaged. So impressed by this company. Thoroughly recommend.

Well, I actually phoned this company before placing an order,
I spoke to a guy called Cy who was so helpful I decided to place my order. Oh well what a fool I was!!! I spent over £500 on 2 made to measure sofa cushions. At that price you expect a professional finish! Well after a week I get an email to say they can not get the material I have ordered but I can wait…. But they don’t know how long it will be… So I decide to change to a cheaper material, which I emailed through the new item code and received a reply, I the emailed straight after to ask how I get a refund…. No reply. Several weeks later they turned up with no prior notification. Too my horror the grey cushions have a camel-colored zip, for the price I find this very unprofessional, so I called and spoke to the salesman …. His response was "do you see the zips"!!! Wrong answer. I emailed to complain, several weeks later still no reply. Overpriced poor quality. The 1st time used they have sagged and gone baggy..

6/11/2021

As you have updated on here and not directly with me i thought I would do the same!
Well, As I ordered over the phone I was not made aware of the choice of paying to have colour coded zips. So instead of having light grey cushions with brown zips, they have offered to replace them with Black zips! if I return the covers. Nice!

As for the baggy cover I was advised over the phone to have the Dacron to stop this from happening. Perhaps Cy should have made more of an effort to make me aware the option was not suitable instead of concentrating on taking my money.
As for replacing the foam, I can't seem to find any communication anywhere from you?. does that mean as the items are not fit for the purpose you will be sending a courier to collect them?

I was looking to purchase some sheet foam 2 inches thick, to stuff into my leather sofa cushions, as they were sagging a little, as leather is prone to do.
I rang to check prices for the sizes I needed and was put through to the sales manager.
He asked me to fold my sofa cushions to check if they folded completely in half. I told him they only folded to 90 degrees. He advised me that while 2 inches would do, it would be better to use 3 inches as the 2 inch may not be sufficient. On his advice I ordered 3 inches which was more expensive than a competitor, but he reduced the price to obtain the order.
When the foam arrived I was surprised at how thick it was in the flesh, but I rather foolishly assumed he knew what he was doing. I was using one piece of foam for 2 cushions, so I measured and cut the first piece into 2 and cut it to size. When I tried to get it into the cushion cover, it became apparent that the original cushion and the foam would not fit, as it was far too bulky. As I had already cut the first piece I had no option but to try and make it fit, which meant I had to skim an inch off the foam sheet using a Stanley knife. It was a very messy and time consuming job as I had to do it on 2 cushions.
I contacted the Foam Shop and the sales manager said I could return the unused foam and he would cut off the additional inch and after some persuasion he said he would credit me for the inch removed.
Most couriers were quoting £50 plus to return, but Hermes were charging just over £14. They failed to collect for 2 weeks and then tried to collect from the delivery address and when they tried to collect it in a car, it was too big so they cancelled.
I was not prepared to pay over £50 to return this foam for something that was not my fault in the first place.
I advised the sales manager of the situation and added that I felt I was entitled to a refund of the price of the additional inch, as none of this was my fault and it wasnt cost effective to return it. Needless to say this hasn't materialised.
The moral is, if you know how thick your foam needs to be, then trust yourself, not him. For my part this was an expensive mistake and I will never use this company again.
The sign of a good company is not whether they make mistakes, it's how they rectify them that counts.

In reply to Mr Harris. When a person is in a position of trust within their chosen field, you expect them to know what they are doing.
If they are going to give advice, which in this case he did, quoting technical terminology to undermine my decision to use 2 inch, then that is not my 'decision' as you state in your reply. My 'decision' was weighed against an assumption of your employee's superior knowledge of the product he was selling. I never claimed that his intentions were to upsell and I take responsibilty for not trusting my own judgement. I also take responsibilty for the Hermes fiasco. The whole point of this complaint is that none of this would have been necessary had I not been given the bad advice in the first place I refer back to my original comment about the sign of a good company. I do not believe, that the sign of a good company is one who blames the customer, for the bad advice given by their employee. Mr Harris should accept responsibilty for that, at least.

I haven’t ordered anything from The Foam Shop yet but I was very impressed with their customer service, both from Cy and Mark. Mark was particularly helpful and clearly helped me understand what I needed from my replacement sofa cushions. Cannot speak for quality of product though as have not yet purchased anything.

Easy online ordering with a wide range of sizes, shapes and quality with very competitive prices. Make sure your measurements are correct and then it’s plain sailing. My order arrived promptly and securely packaged within 5 days and has breathed new life into my old sofa. I would recommend this company to anyone looking to purchase pre-cut foam, it’s certainly more cost effective than buying new seating.

The initial contact was very good, however when it came to the delivery I can only describe it as rather pathetic.

I placed my order late on Monday afternoon and it took until Tuesday of the following week to be delivered. I was charged £9.99 inc VAT for postage which considering the size and weight of the parcel, I believe to be very expensive. On the box it stated approx weight 6.9 kilos however when I weighed the box, it was 2.4 kilos. When I placed the order over the phone, I was given a figure which included the postage, there was no breakdown. It was only after I had paid for the order that I received the invoice which showed the breakdown cost of the purchase. If I had known in advance the delivery charge was so expensive, I might not have purchased the foam.

When placing the order on the Monday of the first week, I was told by the Sales Manager to expect the parcel by the end of the week. When it did not arrive, I telephoned on the Saturday and received a very cold reception to my query from a very disinterested sales person who told me to take it up with the Sales Manager, who had sold me the goods. I emailed the Sales Manager reference my concerns but did not receive a reply.

Two points to raise in this review are the high cost of the postage and the fact that the foam was not ready to be collected by the courier until the Friday when I had been informed originally that I would receive it by the end of the week.

And just to add insult to injury, I have just opened the parcel, only to discover that one of the foam pieces has been cut too short. I give up !!! I have just read the company response to my comments!!!! They just will not except that they gave bad service and have made an error in my order. Avoid these people.

I Met Mark today and he and his team were really helpful and pleasant. Really friendly bunch and nothing was too much trouble!

I found the Foam Shop online because they did replacement DFS cushions and rather than buying a new sofa because the cushions were deflated I thought I would try here. Ordered last weekend and they arrived today - 4 days to make and deliver. I am so happy with the cushions, they fit perfectly and it looks like I have a brand new sofa. Totally recommend this service and I will be using it again!

Excellent service end to end and hassle free. Just put your measurements in it’s that simple.

Thank you guys
Sonia

This was such a wonderful experience. I explained why I needed soft sofa cushions and the guy on the phone couldn’t have been more helpful.
My cushions were returned to me in no time, refilled with memory foam and a few weeks later they are still perfect.
Very, very highly recommended.

Great Product, as described, Quick Dispatch. Had problem with 3rd party delivery company. Staff at Foamshop could not have done more to help, Great Customer Service, quick response time and Friendly. Don’t leave reviews often but these deserve it. Will be back and recommend to others.

I contacted the Foam Shop after trying lots of local foam cutters to get some seating for my campervan conversion. They knew what I was talking about straightaway and gave an instant quote. I then sent a drawing of the shapes I needed and two weeks later the foam arrived. It fits perfectly and is very comfortable. My only point of improvement would be that I never received an order confirmation by email after phoning my order through and there were also no updates sent, so I did phone a couple of times to check the progress, but this was because I was going on holiday in the van and needed the foam asap! But otherwise I'm really happy with the service and would recommend.

Highly recommend this company. Great quality, really good products at fair prices. The service was quick and my order was delivered in a strong box, no damage at all. Highly delighted. Even more delighted to finally source a foam supplier who sells off their genuine off cuts for re-use. At a reasonable price too. Really excellent.

I have ordered from The Foam Shop several times over the last 18 months. I make my own cushions and have had foam from them for 2 outdoor seating areas, and camper van seating. The customer service has been quick and helpful, quality of the product is excellent and good value for money. I cannot recommend them highly enough.