I recently purchased a bottle of perfume online, and unfortunately it arrived faulty and wouldn’t spray. I tried contacting customer service via, email, insta, and telephone. But wasn’t getting anywhe... See more
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I asked the assistant if there would be a reduction in price if I became a member of your club. There was no reduction but she then did further research to see if there was any other means of obtain... See more
Hi, went in to collect purchase. Assistant in East Kilbride was friendly, polite and efficient. I was also looking for a present for a teenager and she helped greatly. Not looking to spend too much an... See more
Went into the Bedford branch, and the team member that served us was nothing but spot on!! I have checked my receipt but I couldn’t find a name on there but she was nothing but helpful, not pushy o... See more
Company details
- #47 of 117 best companies in Perfume store
About The Fragrance Shop
Written by the company
Established in 1994 The Fragrance Shop is the UK’s leading independent fragrance retailer with over 400 fragrance brands available in more than 200 stores throughout the UK.
Shop from a wide range of fragrances from luxury perfumes and aftershaves, to bestselling scents for him and her, gift sets galore and a host of classics all under one roof – and with the unrivalled knowledge and help from the in-store fragrances experts, there’s a fragrance for everyone.
Through a unique training experience and knowledge in fragrance, the friendly store experts at The Fragrance Shop are always on hand to make finding the perfect scent a hassle free, enjoyable experience whether it's something for yourself, or a gift for someone special.
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4.6
Excellent
191k reviews
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Staff were friendly & found exactly…
Staff were friendly & found exactly what I wanted.
8 September 2026
I have been looking for this perfume…
I have been looking for this perfume for sometime and it was in the fragrance shop was happy for that
3 September 2026
The Didcot shop had the fragrance I…
The Didcot shop had the fragrance I wanted. £39.50 for 75ml of Gucci Rush. Duty Free at Heathrow was the same price for 50ml.
7 September 2026
Rubbish
Website is deceptive! Customer service is slow and poor! The staff in the Oxford St branch are wonderful though!
7 September 2026
Unprompted review
Got what I wanted at a good price
4 September 2026
Lovely helpful amd friendly staff very…
Lovely helpful amd friendly staff very knowledgeable about the fragrances would highly recommend
8 September 2026
Nice experience with cooperative staff…
Nice experience with cooperative staff Thanku
5 September 2026
Helpful staff
8 September 2026
The gentleman who served us was very…
The gentleman who served us was very helpful, letting us test different aftershave and perfume brands before I decided to buy the one I liked.
4 September 2026
The staff were so lovely sharing the…
The staff were so lovely sharing the notes of the different fragrances . I was able to make an informed decison
8 September 2026
Positive experience with excellent outcome
Friendly, helpful staff. Good choice of product.
6 September 2026
The staff were very helpful and very…Staff very helpful
The staff were very helpful and very friendly.
8 September 2026
Good service with a smile and very…
Good service with a smile and very helpful with scents and promotions
6 September 2026
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