I got the card I needed, but your system was slow and the limitations on addressee & sender are a hindrance.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All is good, but should be more space for sender's info, and for message to gift recipient.
Company replied
Update! Cindy from The Gift Card Shop contacted me about the issue we were having. She was an incredible help to us. We received the one replacement card that we were expecting. The other card that... See more
Company replied
I used The Gift Card Shop to purchase some gift cards eight months ago without having any issue using my credit card to make the purchase. This time, I tried to use the new "AirDropKey" process and ha... See more
Company replied
3.7
Average
367 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy to use
Easy to use
User friendly
Can add new addresses easily
Accepts many forms of payment.
Sends out 3-5 days
28 February 2026
Reply from The Gift Card Shop | TheGiftCardShop.com
We're glad to hear our service was easy for you! We appreciate your feedback and look forward to being a part of your next gifting adventure.
Scam
Someone sent me a $25 gift card from here and I could not get it to work. I waited a couple weeks and decided to try again and now there is a warning from my internet security program that their security certificate has expired.
27 February 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Bruce!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days.
To help us provide the most effective support, please fill out as much detail as possible. When asked for a reference number, please provide the email address the eGift Card was sent to or the gift card’s serial number. We look forward to your reply.
UPDATE: Thank you for providing your information. We have sent an email to the email address provided to further assist.
TheGiftCardShop.com
Safe, Secure, Straight forward Site
Yall have an easy safe and secure site, and no BS. We live a few states away from our son, so gift cards are a perfect! Thank you
26 February 2026
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Missy - Thank you for the kind review! We’re glad to hear we make gifting easy, especially when sending love from miles away. We appreciate you taking the time to share your experience.
TheGiftCardShop.com
Easy Peasy and verification from bank…
Easy Peasy and verification from bank required
26 February 2026
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Marie-Lise!
We're happy to hear that our service was easy to use and appreciate your feedback. We look forward to being a part of your next gifting adventure.
TheGiftCardShop.com
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi George!
We're glad to hear our service was quick and easy for you! We appreciate your feedback and look forward to being a part of your next gifting adventure.
TheGiftCardShop.com
Easy and fast
25 February 2026
Reply from The Gift Card Shop | TheGiftCardShop.com
Thank you for your review! We're so glad that our service was easy and fast for you. We look forward to being a part of your next gifting adventure.
Unusable
Like everyone else writing reviews on here, this card does not work online. I've tried to find a way to contact thegiftcardshop.com to discuss it, but they only offer phone numbers
16 January 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Brian!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website, case number, or your Gift Card serial number. We look forward to your reply.
UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Carl!
Thank you for your review! We're happy to hear your experience was easy and look forward to being a part of your next gifting adventure.
TheGiftCardShop.com
I never knew you existed…I love this!
23 February 2026
Reply from The Gift Card Shop | TheGiftCardShop.com
Thank you for sharing your positive experience with us. We hope to be a part of your next gifting adventure!
This company deserves no stars
This company deserves no stars. Received this gift card from my coworkers and tried to use it, and no merchant will accept it. customer service is recording only, no humans. believe the reviews.
22 February 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Stephanie!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: Thank you for taking the time to speak with our team. If you need further assistance, please call or DM us on social media.
TheGiftCardShop.com
Reply from The Gift Card Shop | TheGiftCardShop.com
Thank you for your review! We're happy to hear you had a great experience and look forward to being a part of your next gifting adventure.
So glad to have this service
So glad to have this service. It's quick, easy, and who doesn't like a gift card for a present! Thanks.
21 February 2026
Reply from The Gift Card Shop | TheGiftCardShop.com
Thank you for your review! We're so glad that our service is quick and easy for you. We look forward to being a part of your next gifting adventure.
This company doesn’t deserve any stars…
This company doesn’t deserve any stars at all!!! Bought a $50 gift card for my son. When he tried to use it, he kept getting messages that the card was invalid. We called this company many times; sometimes we were told that the card was invalid, other times we’re told that the card is valid (all recorded messages, no humans!), but was refused by the company that we were trying to buy from. Come on people!!! I can’t afford to just throw $50 dollars away!! And it is impossible to talk to a real person. I don’t know how people who scam others can sleep at night!
13 February 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Joan!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
Disgrace
. I ordered an eGift card on 2/12 and received it the same day. The next day, the card was put on hold. I called customer service to figure out what was going on, and Moses informed me that he is unable to reactivate my card and thus would have to send me a check that will arrive in 3 weeks. He also informed me that the total cost would not include my fee that I paid to receive the eGift card. This is unacceptable and considered fraud. I will no longer buy egift cards from this company again. Unacceptable.
I am appalled by this situation and how you guys handle your customer's ecard. What a disgrace!
13 February 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi there! We're sorry to hear about the issues you've experienced and have responded to your inquiry on Instagram. We look forward to your reply.
TheGiftCardShop.com
Bought a gift card from this shop
Bought a gift card from this shop, and I’ve used it and it declines, the card status is on hold, the customer service team doesn't answer and it is a complete scam DO NOT BUY FROM THEM.
11 February 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Anthony!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
Couldn't use in Europe, Wouldn't work online in US at all.
My dad sent me a card without realizing that I couldn't use it in Spain. I tried online sites and still it wouldn't work. I gave all the information to one of my friends in the States so that she could try to use it and she had endless errors and was refused the ability to use it as well. When I try to access it again, or even check the website I get errors and can't even enter the site. It's $150 gone that I can't seem to track or use in the US even. I have no access to it and I don't know why my friend couldn't use it if she had all of my information for online purchases. This was a year ago, now my dad has died and neither he nor I ever got money from it.
11 February 2025
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Kate!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
I wish I read reviews first
I wish I read reviews first, this site has absolutely no way of getting in contact with anyone and i'm receiving phone calls and emails from numbers that don't match the site, claiming there was issues with my order and that it needs to be canceled but I no longer trust this site. the emails are marked with scam warnings and the links take me to suspicious websites. I need to cancel it, but I have no way of contacting anyone to do so! it's urgent that I cancel this order.
5 February 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Judith!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
I ordered two $100.00 gift cards on…
I ordered two $100.00 gift cards on 1/20/2026. According to emails from The Gift Card Shop, they were shipped on 1/22/2026 with a 5-6 day US mail delivery window. The cards were never received. After contacting them several times they issued a "case" on 2/2/2026 and I was told that I would be contacted in 2-3 business days. I was never contacted and filed a dispute with my bank.
20 January 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi there!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
Updated (improved rating thanks to great customer service) "dangerous URLs and unmatching security certificate!
A friend purchased a 100 Visa Gift Card for me for Christmas but when I click on the link to access I am immediately warned by security software that the page is "suspicious" - the security certificate they are using is one that was issued for a completely different site and it was also flagged for containing "dangerous URLS" - accessing could place data at risk. No way for my friend to receive her money back and no safe way for me to access the card. Did a quick search to see so many reports of fraud / scam and now you can add mine to the list.
Update (2/10/26): as you can see they responded as though they planned to rectify this however despite filling out the information they requested the same day (2/5/26) it's been 5 days and I've never received any follow up. I will update this again should it get resolved but at this point I don't have a lot of confidence that it will.
Update: A late update but wanted to make sure I was able to use the credit before posting again. Despite the issues with the website their customer service was great - responding right away and provided me with the option of a physical gift card that was mailed out and received within a few days. When I first attempted to use in a store it prompted me for a pin # which the paper work that came with the card did not mention so that was frustrating but when I more recently used for an online purchase it went thru with no problems. Hope they resolved the security issues on their website - but I'm updating the rating based on the customer service for resolving the issue and ensuring I could use my gift card.
3 February 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Lara!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for your email address, please use the email your eGift Card was delivered to. We look forward to your reply.
UPDATE: Thank you for providing additional information and taking the time to speak with our team. If you have further questions, please contact us on social media.
TheGiftCardShop.com
As so many others have said
As so many others have said, I ordered a gift card for a Christmas gift and it was never received. When I talked to customer service they just said to keep waiting. Hmmmm….
30 January 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Janet!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
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