I gave a negative response on another site and cannot retract it! I would just like to say, that my order was dispatched on time and without a problem. The only issue I have as mentioned on anothe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The choice of gifts was just what I was looking for to give to a friend. I wanted it to be sent to them as a card/voucher rather than an email voucher. This wasn't straightforward as I had to use the... See more
Gift is not personalised which was a pity given that we asked for the recipients name to be added. And his birthday message was omitted too. So it all looks quite generic. And it took >24 hours to be... See more
I wasn't provided with an update for when the product was shipped so I had to chase them for an update. Then, no one responded to my email within 48 hrs (as promised on the website). When I did re... See more
Company details
Written by the company
Wedding Gifts, Anniversary Gift Ideas, Good Birthday Presents, Unusual Mothers Day Gifts, New Baby Gifts, Christmas Gifts for Women Men, Him, Her. Fast Delivery
Contact info
41-45 High Street, CB10 1AR, Saffron Walden, United Kingdom
- customerservices@thegiftexperience.co.uk
- www.thegiftexperience.co.uk
3.8
Great
532 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 48 hours
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Late o clock
Ordered my personalised plate on the 14th of September for an anniversary present. It was stated the item would be dispatched within 5-7 days. 20 days later the parcel arrived. Told it was despatched and it clearly wasn't, totally disorganised, unprofessional and misleading. Steer well clear.
14 September 2022
Unprompted review
Reply from The Gift Experience
We are sorry to read your order took so long to arrive. I'm afraid once its's in the hands of the postal service we have no control over how long it takes to process through the delivery network to then be delivered. I can however see from the tracking this was sat at your local sorting office for 8 days before yourself or someone on your behalf collected it, which has put the delay on you having the parcel as there was no answer when they originally attempted delivery to your address.
nice and easy to order everything…
nice and easy to order everything perfectly clear pleasure to do business with
14 October 2022
Unprompted review
Reply from The Gift Experience
Thank you so mych Steve, this is wonderful :-)
Website Navigation & Ordering
Website very responsive and easy to navigate. Order placement and payment also ran smoothly.
Will reserve final judgment until Order is delivered.
14 October 2022
Unprompted review
Reply from The Gift Experience
This is great to read thanks Glenda :-)
Gift wrapping is too expensive
Some great gift ideas, and I don't mind paying extra for next day delivery - but £4.45 PER ITEM for gift wrapping is daylight robbery. I am not impressed, and this has put me off using this site again.
11 October 2022
Unprompted review
Reply from The Gift Experience
I am sorry to read this. I have passed on your comment to the relevant person, however this does cover the cost of the materials and the person wrapping each item.
Really easy site to use.
Really easy site to use.. can’t wait to see the book really good value compared to other sites looked at
8 October 2022
Unprompted review
Reply from The Gift Experience
Thank you so much Andrew :-)
Really unhappy with this company
Really unhappy with this company. We ordered some personalised gifts for our parents’ golden wedding anniversary. The gifts were apparently despatched on Monday, we needed them by Friday of the same week and they have not arrived. I called and the company on the Thursday, and they said I had chosen 2nd class delivery, which I don’t remember doing, but even so, having checked their website again, it just says standard class. I think it should be made more obvious when this option is selected (and this is the default) that it is 2nd class and could take forever. Why not have first class as the default? Who would want 2nd class? Also the company states that they despatch items within 24 hours, which gives the impression of a quick delivery, which is probably why I made the mistake of standard delivery. With all due respect, I am only interested in when the goods arrive, not when they are despatched. This claim seems misleading to me. I feel really let down that we have no presents to take to the meal this evening. I won’t be using this company again. We try to use companies outside of Amazon to give others a chance but are let down every time. So we will just have to stick with Amazon. And when I spoke to them, they didn’t seem concerned at all and just blamed Royal Mail. As I mentioned to them, my order is with them, how they choose to get it to me is up to them. So blaming Royal Mail is not an excuse to me.
7 October 2022
Unprompted review
Reply from The Gift Experience
Once again we are sorry to read you are unhappy, however as per our conversation on the telephone you misunderstood the word dispatch to be delivery which is incorrect. These words are different and are not misleading. We need to state how long it will take for the item to be dispatched so you can then work out which delivery to choose to also work out an estimated delivery date. We also advised on the phone that the delivery on your order was standard post which is second class post, and this is in the hands of Royal Mail and we cannot control how fast they process and deliver. A qucker delivery service could have been chosen as there are 4 in total which are all listed underneath eachother.
Reply from The Gift Experience
Thank you, we really appreciate this :-)
Great site felt very happy ordering…
Great site felt very happy ordering from them
3 October 2022
Unprompted review
Reply from The Gift Experience
Thank you so much :-)
Very easy to pick a gift and order
2 October 2022
Unprompted review
Reply from The Gift Experience
Perfect, thank you so much Gillian :-)
Lovely and memorable experience
Very easy to navigate through the website. I love the layout on the cushion for the front and the space to write personalised message. So lovely.
Order received very timely. I ordered on the 30th September and it arrived on 7th October. It was exactly the way I saw it on the web site. It gave me confidence to present it as a gift on the 13th of October. Thanks for the quick response.
30 September 2022
Unprompted review
Reply from The Gift Experience
This is great to read, thank you so much Olu for your 5 stars :-)
I find all your gifts extremely…
I find all your gifts extremely adorable & I'm sure to use your site again, payment was successful & secure I will leave a review on my product once I receive it 😊
29 September 2022
Unprompted review
Reply from The Gift Experience
Thank you for your brilliant review Julie, we really appreciate it :-)
Reply from The Gift Experience
Thank you so much, this is great to read :-)
It was so easy to order.
It was so easy to order.
I like to shop in the gift experience shop
26 September 2022
Unprompted review
Reply from The Gift Experience
Thank you so much Elvita, we really aooreciate this :-)
Brilliant
Brilliant. Great Product, looks great. Sure the Bithday Boy will love it.
22 September 2022
Unprompted review
Reply from The Gift Experience
Thank you so much Stuart, we really appreciate it :-)
Good selection of gifts and easy to…
Good selection of gifts and easy to order
20 September 2022
Unprompted review
Reply from The Gift Experience
This is wonderful, thank you so much Carol :-)
So far we've had no problems with…
So far we've had no problems with ordering on line or delivery. We would recommend this site for purchasing gifts.
18 September 2022
Unprompted review
Reply from The Gift Experience
Thank you so much Mrs Hines, I am pleased to read this :-)
Have yet to receive the gift but I am…
Have yet to receive the gift but I am sure it will be dantastic!. Site very easy to navigate and informative
16 September 2022
Unprompted review
Reply from The Gift Experience
Thank you for the 5 stars Penny. I am sure when your order arrives with Royal Mail you will be super pleased with it :-)
a personalised apron
Ordered a personalised apron for my great niece; the process was easy and the product looks greats
15 September 2022
Unprompted review
Reply from The Gift Experience
This is wonderful to read, thank you for youor 5 stars Jane :-)
Reply from The Gift Experience
I'm afraid the payment security check comes from your own bank to ensure someone is not committing fraud, and it's not something we have set up or control.
Easy to order
15 September 2022
Unprompted review
Reply from The Gift Experience
That's great, thank you Christine
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