WHAT A BRILLIANT COMPANY TO DO BUSINESS WITH AND THEIR ATTITUDE IS A STARK CONTRAST FROM THE HUGE ORGANIZATIONS ONE HAS TO DEAL WITH. MY GRANDSON HAD AN ISSUE WITH GOLF BAG I HAD BOUGHT HIM. I RANG... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Powakaddy electric trolley arrived on time and, in view of its value, 2 stage authentication was used for delivery. Very impressed with both that and the trolley itself - which was exactly as... See more
Company replied
Purchased my kids golf set through them. We had issues with the quality of golf bag (twice). This was manufacturing issue and they immediately replaced the bag first time round. The second time it h... See more
Company replied
Ordering was simple and quick. But what made the overall experience so good was that when i had a problem which was no fault of The Golf Shop Online it was dealt with seamlessly and with out fuss. Ori... See more
Company replied
Company details
Written by the company
Welcome to The Golf Shop Online, an established and trusted online retailer selling golf equipment throughout the UK and EU. As a company, we are totally passionate about the game! Our Head Professional has over 30 years of experience in coaching, golf retail, and custom fitting. Our dedicated team of staff and PGA professionals are focused on making sure we deliver the very best in service and advice. You can be assured; we are authorised by all the brands we represent. All products sold come with a full manufacturers warranty and our 5 Star customer service provides you peace of mind for the future. We always maintain a large stock in our warehouse ready for quick dispatch and offer the majority of our UK customers Next Day delivery options. We constantly check our prices against our competitors plus provide a further price promise in the unlikely event you find it cheaper elsewhere.* If we can help in any way, or you can't find a product you're specifically after, please give us a call or drop us an email at sales@thegolfshoponline.co.uk.
Contact info
GSO Warehouse. Cofton Road, Marsh Barton Ind Estate, EX2 8QW, Exeter, United Kingdom
- 01392 301760
- sales@thegolfshoponline.co.uk
- www.thegolfshoponline.co.uk
4.8
Excellent
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pleased customer
Extremely fast delivery and they have been very helpful with any questions I asked. Would recommend to anyone.
22 May 2026
Unprompted review
Reply from The Golf Shop Online
Hi Alistair, thank you for your review. We’re pleased to hear you’re happy with the fast delivery and that our team were helpful with your questions. Thank you for your recommendation and for choosing us, and we hope to see you again at TGSO.
Lovely choice of men's shorts and quick…
Lovely choice of men's shorts and quick delivery.
They were a present which my husband was really pleased with due to the Brand Name and good quality.
21 June 2026
Unprompted review
Reply from The Golf Shop Online
Hi Joy, thank you for your review. We’re pleased to hear your husband was happy with the shorts and that they made a well-received gift. It’s great to know you were satisfied with the choice, the brand, and the quick delivery. Thank you for choosing us, and we hope to see you again at TGSO.
Great price and service
12 June 2026
Unprompted review
Reply from The Golf Shop Online
Hi Steven, thank you for your review. We’re pleased to hear you were happy with the price and the service received. Thank you for choosing us, and we hope to see you again at TGSO.
Reply from The Golf Shop Online
Hi, thank you for your review. We’re pleased to hear you’re enjoying your new clubs and are happy with the service received. Thank you for choosing us, and we hope to see you again at TGSO.
Very efficient service with quick…
Very efficient service with quick delivery. An after-sales call was of a personal nature, which made me think very positively about the company’s attention to detail and commitment to its customers. Well done & thanks!
27 May 2026
Unprompted review
Reply from The Golf Shop Online
Hi Tim, thank you for your review. We’re pleased to hear you found the service efficient and delivery quick, and that the after-sales call gave you a positive impression of our customer care. Thank you for choosing us, and we hope to see you again at TGSO.
Excellent products
Excellent selection of products at very competitive price, fast and efficient delivery.
11 June 2026
Unprompted review
Reply from The Golf Shop Online
Hi David, thank you for your review. We’re pleased to hear you found the selection strong, the pricing competitive, and that delivery was fast and efficient. Thank you for choosing us, and we hope to see you again at TGSO.
Top drawer company.
Best price on the internet for the electric golf trolley and delivered within a few days. Great service and highly recommended dealer.
4 June 2026
Unprompted review
Reply from The Golf Shop Online
Hi Frank, thank you for your review. We’re really pleased to hear you found us good value and that your electric golf trolley arrived within a few days. Thank you for your recommendation, and we hope to see you again at TGSO.
I bought an Ogio silencer golf bag from…
I bought an Ogio silencer golf bag from them about 18 months ago, and noticed that it wasn’t lasting in the way that I had expected. Even though I did not report that to them until not only their 60 day return period had expired, but also the manufacturer’s warranty, they have just replaced the bag, with no questions asked. All I had to do was return it to them using their normal returns process (very easy). I think that is outstanding after care service, and reflects very well on them. I shall be using them again, no questions asked.
18 June 2026
Unprompted review
Reply from The Golf Shop Online
Hi Robert, thank you for your feedback. We are really pleased we could help resolve the issue with your Ogio Silencer Golf Bag and that you found the returns process straightforward. It means a lot to hear your kind comments about the aftercare service received, and we truly appreciate your continued support and confidence in shopping with us. Thank you for choosing us, and we hope to see you again at TGSO.
Absolutely fantastic
Absolutely fantastic. Delivered really quickly & not a problem when we wanted to change.
Thank you do much
Will defintely use you again
12 June 2026
Unprompted review
Reply from The Golf Shop Online
Hi Caroline, thank you for your feedback. We are really pleased everything was quick and easy for you, and that we could help when you needed to make a change to your order. We really appreciate your support and look forward to seeing you again at TGSO.
Electric trolley
Was looking for an electric trolley and trolley bag after much research found the golf shop online to have the best deals. Ordered a trolley and bag and both were delivered next day through DPD . Excellent quality and service.
8 June 2026
Unprompted review
Reply from The Golf Shop Online
Hi, thank you for your feedback. We are really pleased you chose us for your electric trolley and bag, and that you were happy with the quality, value and next day delivery. We hope to see you again at TGSO.
Competitive Pricing but Delivery Issues
The price was excellent with the special offer which was available and the dispatch of the goods to the courier was fast. Unfortunately a PIN was required for the DPD Courier and DPD only deliver in the afternoon as standard when I am not at home. The PIN requirement meant the package could not be left in my safe place and I could not collect from DPD's Depot so had to end up paying £9.99 for a morning delivery to get the package which was disappointing.
12 June 2026
Unprompted review
Reply from The Golf Shop Online
Thank you for taking the time to leave us a review and for your positive comments regarding our pricing and the speed with which your order was dispatched.
We're sorry to hear that the delivery process was not as straightforward as it should have been. The PIN verification service is applied to certain higher-value orders as an additional security measure. This is designed to protect our customers and ensure that expensive items are handed directly to the recipient, rather than being left unattended on a doorstep or in an unsecured location.
That said, we appreciate that this can sometimes make delivery arrangements less convenient, particularly if you're not at home during the courier's standard delivery window. We were especially concerned to read that you had to pay an additional £9.99 to arrange a morning delivery. This is not something we have encountered before, and it is certainly not a charge that we request or apply ourselves.
If you could provide us with some further details regarding this charge, such as when it was requested and how it was paid, we would be grateful. We would like to investigate this further with DPD to better understand what happened and whether anything can be done to prevent similar issues in the future.
Thank you again for your feedback. We genuinely appreciate it, as it helps us improve our service, and we're pleased that you were happy with the value of your purchase and the speed of dispatch from our side.
Many thanks
Julia
The Golf Shop Online
Excellent service
Excellent service, next day delivery with Excellent communication.
9 June 2026
Unprompted review
Reply from The Golf Shop Online
Hi Stephen, thank you for your feedback. We are pleased you were happy with the service received, next day delivery and communication throughout your order. We hope to see you again at TGSO.
Golf Shoe Order
Albeit the online system last weekend did not work for me. The Golf Shop Online sent an email, I spoke to a member of staff who was very helpful, he took my order and my Golf Shoes were delivered, great service 👍🏌️♂️
8 June 2026
Unprompted review
Reply from The Golf Shop Online
Hi Les, thank you for your feedback. We are pleased we were able to help when you experienced an issue with the website, and that our team got everything sorted for you. It's great to hear your golf shoes arrived safely and that you were happy with the service received. We hope to see you again at TGSO.
Very quick to respond
Very quick to respond, very helpful and delivered the trolley as promised at a great price. Highly recommended.
27 May 2026
Unprompted review
Reply from The Golf Shop Online
Hi G, thank you for your feedback. We are really pleased you were happy with the quick response, helpful service and prompt delivery of your trolley. We hope to see you again at TGSO.
All as promised with the smooth…
All as promised with the smooth delivery of my Powakaddy trolley. Thank you.
9 June 2026
Unprompted review
Reply from The Golf Shop Online
Hi Steven, thank you for your feedback. We are pleased you were happy with the Powakaddy trolley and the smooth delivery. We hope to see you again at TGSO.
Excellent from start to finish
Very easy to navigate site and choose the item i was looking for. Delivery was next day as promised and the item was securely packed. I would definitely recommend this site and I will be returning in the future
1 June 2026
Unprompted review
Reply from The Golf Shop Online
Hi Mr A, thank you for your feedback. We are pleased you found the website easy to use and were happy with the next day delivery and secure packaging. We are grateful for your recommendation. We hope to see you again at TGSO.
First class service from enquiry to…
First class service from enquiry to delivery of product
28 May 2026
Unprompted review
Reply from The Golf Shop Online
Hi Derek, thank you for your feedback on the service received. We are pleased you were happy from enquiry through to delivery of the product. We hope to see you again at TGSO.
Product great
30 May 2026
Unprompted review
Reply from The Golf Shop Online
Hi Henry, thank you for your feedback on the product. We are pleased you are happy with it. We hope to see you again at TGSO.
Great quality chipping wedge
Great quality chipping wedge, ideal for bunkers and those awkward chip shots.
19 May 2026
Unprompted review
Reply from The Golf Shop Online
Hi Philip, thank you for your feedback on the chipping wedge. We are pleased you are happy with the quality and how useful it is around the greens and bunkers. We hope to see you again at TGSO.
Happy customer
I recently bought two golf trolleys from The Golf Shop Online and had a great experience. The delivery was fast, and both items arrived well packaged and on time. The website was very easy to navigate, making the ordering process simple and hassle-free. Excellent and smooth shopping experience from start to finish. Highly recommended! 👍
13 May 2026
Unprompted review
Reply from The Golf Shop Online
Hi Tang, thank you for your feedback on your golf trolley purchase. We are pleased you were happy with the fast delivery, packaging and easy ordering process, and that everything arrived on time. We hope to see you again at TGSO.
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