The Ideal Garden Shop Reviews 

3,911
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items are constructed from solid, robust materials and always arrive very quickly without hassle. People also find the garden edging exceptionally simple to install, making it extremely helpful for various outdoor landscaping projects. Some reviewers were not happy with delivery delays and occasional communication problems experienced with external courier services. A few consumers also noted receiving shipments where the outer cardboard containers arrived damaged or torn during transit from couriers. Despite these shipping setbacks, shoppers generally remained very satisfied with the core products.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with high quality materials and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive very quickly and well... See more

Quality

Clients share positive opinions on quality, frequently praising the robust materials, solid construction, and... See more

Order

Customers had positive experiences with order, frequently highlighting quick service, prompt delivery, and... See more

Service

People report positive experiences with service, frequently highlighting efficient support, fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, able to book a delivery time to suit us. Excellent quality. Easy to fit. My 8 year old granddaughter was sat with a box of grease and a socket spanner and put the tree circles toget... See more

Company replied

Rated 5 out of 5 stars

Great product made from high quality robust material. Easy to connect and locks together very nicely with the tabs and tool provided. Solid and stable in the ground. Used for creating a border for new... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, ordered on the 12/4 arrived on 14/4. Kept informed by Ideal Garden. Have been waiting for core edging the size and colour we wanted to come back in stock to complete the project, cre... See more

Company replied

Rated 5 out of 5 stars

Brought some more of the 100mm corten steel garden edging which is a great product and looks fantastic when finished. Would give another 5 stars for the tool that was supplied with the second batch wh... See more

Company replied



Company details

  1. Landscaping Supply Shop
  2. also in
  3. Garden centre
  4. Landscaping Service

Written by the company

Here at The Ideal Garden, we've been selling high-quality gardening and landscaping products to customers all over the country for years. Our family-run business developed from our landscaping firm which has been going since the 1980s. We discovered some great landscaping products over the years and decided they were so good that we would start supplying them ourselves. Since then, the online shop side of the business has grown massively - but we still run everything from our central office and storage centre at Calves Lane Farm, maintaining the close-knit family-run style of doing business.

The Ideal Garden Shop

Written by the company

We're commited to our customers!
The Ideal Garden Shop, established in 2014, is a family run business based in Buckinghamshire. We take great pride in being able to offer high quality products at the best possible prices to our customers. We believe our unrivalled customer service is the key factor to our success and have maintained a 5-Star rating on Trustpilot for the last six years.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,911)

297 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to order online

Easy to order online. I was expecting a wait before delivery of a few weeks, but was happy to receive a phone call to let me know delivery would be sooner than expected.
The items I ordered (cylindrical corten steel ‘bottomless’ planters) are extremely strong and very well made; they will see me out.

21 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you!

Rated 5 out of 5 stars

Excellent product and service!

Looking for a corten steel tree ring. These were reasonably priced and much higher spec than alternatives. Ordered in the afternoon and arrived the morning of the next day!

27 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Ross!

Rated 1 out of 5 stars

Ordered from this company

Ordered from this company, money taken and two days later receive an email saying out of stock.

25 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Hi Carol,

We understand the frustration, though, as a family-owned business, it's important we protect our reputation and ensure that all reviews are candid. We received your order on the evening of the 25th, and our system had yet to update the stock (these things happen).

As it was outside of office hours, we didn't get back to you until 8:55 AM the following day. We let you know then that we were extremely sorry for the mix-up in stock. We gave you the choice to keep your order until restock, to change your order or to give you a full refund.

You asked for a refund, and we refunded you.

I completely understand the frustration of having your order placed to then find out it is out of stock, but our small team did our absolute best to make sure this was amended as soon as possible with multiple opportunities to make it right.

Rated 5 out of 5 stars

Tree Rings

Quick and efficient service and delivery. Brilliant well made tree rings. Just the job!

18 May 2026
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Reply from The Ideal Garden Shop

Thank you, Clive!

Rated 5 out of 5 stars

Good product. Some delivery issues but promptly resolved. Pleased!

Ordered 5 metal weging packs, only 4 got delivered and that too 3 days after the scheduled delivery date. However when contacted member of the staff quickly responded and resolved the issue. Delivery delays can happen sometimes but how responsive you are in the event of an issue reflects the reliability of a company!

23 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Hi Tushar,

We're really sorry for any inconvenience caused by the courier here. I believe a member of our team has reached out!

Rated 1 out of 5 stars

Diabolical delivery

Ordered on 18th May and have still mot received.

18 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Hi Susan,

We're really sorry to hear this. Our orders are always packed and dispatched on the day of placement. Sometimes, the couriers face their own logistics issues, and they fall short. I'm really sorry that this has let you down!

Rated 5 out of 5 stars

Well designed versatile product. Recommended!

We re-designed our small front garden, and needed a very flexible edging product to lay flower borders with curved design. The Core Edge supplied by The Ideal Garden proved an ideal product for our needs. It was delivered within 3 days of ordering. Very helpful YouTube videos that gave advice on how to fit and bend this edging were available.
We settled on use of the 150 mm Cor-Ten product for our border.
The product was very flexible and we managed to bend it to follow our string design quite easily. The connectors were very secure and the height of the edging could be adjusted without affecting the joins. We found that we needed to connect several pieces before bending, as once bent connecting was much harder, and inserting the spikes loosely until final position made is easier to adjust. The connectors required use of pliers as per video, but this was otherwise straight forward for someone with moderate DIY skills. The edging bent to follow the designed curves beautifully. We had some very acute angles to finish the design. Use of angle grinder was needed to make a shallow groove to bend this angle, but this would not be required for lesser angles. The edging was resilient on bending. We used a drop circular saw to cut the final piece to length.
We fitted 2 intricate border shapes within 2 afternoons of work, surprisingly easily for novices. There was no wastage and we used exactly the amount of edging we had measure for (6 packs in total including a bit of spare).
We also bought a few support pins, thinking that we may need these due to soft dug ground and multiple curves. However, we found that he edging did not need additional support, and these were not needed. We instead used these to improve the security of the edging and placed them at intervals around the design. They fitted well and were easy to insert.
We finished the design off with the rubber protection strip. We were impressed with the design of this – it had a metal core that allowed it to follow our intricate design. This finished off the final product beautifully.
We would highly recommend this product, due to it’s versatility, robust design and ease of fitting and have had multiple compliments from passers by.

23 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Such a fantastic review. As a family-run business, feedback like this means the world to us. Thank you!

Rated 5 out of 5 stars

Very pleased with the quality

Very pleased with the quality of the items and with the service. Easy to order, and came well wrapped and secure.

11 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Tomas!

Rated 5 out of 5 stars

Very prompt very good and cheaper than…

Very prompt very good and cheaper than buying from a shop 👍 go direct its better all round. I'd send a photo but I dont know how.
😀

11 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Joe! We are happy to see you so pleased.

Rated 5 out of 5 stars

Brilliant product

From ordering to delivery it was really easy. The Corten steel was wrapped very well and delivered in time.

3 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Susan!

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