The Ideal Garden Shop Reviews 

3,911
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items are constructed from solid, robust materials and always arrive very quickly without hassle. People also find the garden edging exceptionally simple to install, making it extremely helpful for various outdoor landscaping projects. Some reviewers were not happy with delivery delays and occasional communication problems experienced with external courier services. A few consumers also noted receiving shipments where the outer cardboard containers arrived damaged or torn during transit from couriers. Despite these shipping setbacks, shoppers generally remained very satisfied with the core products.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with high quality materials and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive very quickly and well... See more

Quality

Clients share positive opinions on quality, frequently praising the robust materials, solid construction, and... See more

Order

Customers had positive experiences with order, frequently highlighting quick service, prompt delivery, and... See more

Service

People report positive experiences with service, frequently highlighting efficient support, fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, able to book a delivery time to suit us. Excellent quality. Easy to fit. My 8 year old granddaughter was sat with a box of grease and a socket spanner and put the tree circles toget... See more

Company replied

Rated 5 out of 5 stars

Great product made from high quality robust material. Easy to connect and locks together very nicely with the tabs and tool provided. Solid and stable in the ground. Used for creating a border for new... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, ordered on the 12/4 arrived on 14/4. Kept informed by Ideal Garden. Have been waiting for core edging the size and colour we wanted to come back in stock to complete the project, cre... See more

Company replied

Rated 5 out of 5 stars

Brought some more of the 100mm corten steel garden edging which is a great product and looks fantastic when finished. Would give another 5 stars for the tool that was supplied with the second batch wh... See more

Company replied



Company details

  1. Landscaping Supply Shop
  2. also in
  3. Garden centre
  4. Landscaping Service

Written by the company

Here at The Ideal Garden, we've been selling high-quality gardening and landscaping products to customers all over the country for years. Our family-run business developed from our landscaping firm which has been going since the 1980s. We discovered some great landscaping products over the years and decided they were so good that we would start supplying them ourselves. Since then, the online shop side of the business has grown massively - but we still run everything from our central office and storage centre at Calves Lane Farm, maintaining the close-knit family-run style of doing business.

The Ideal Garden Shop

Written by the company

We're commited to our customers!
The Ideal Garden Shop, established in 2014, is a family run business based in Buckinghamshire. We take great pride in being able to offer high quality products at the best possible prices to our customers. We believe our unrivalled customer service is the key factor to our success and have maintained a 5-Star rating on Trustpilot for the last six years.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,911)

297 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end - from initial telephone query to delivery. Product is as described and good solid Corten steel but still able to manipulate when needed. Happy customer!

17 March 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Jo! We are pleased to hear.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, great product. Easy to use.

28 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Charlotte!

Rated 5 out of 5 stars

Have bought a fair amount of Corten…

Have bought a fair amount of Corten garden edging over last couple of years from Ideal Garden. Not cheap but excellent quality, easy to install and shape, clear instructions included. Also will last for years as virtually indestructible. Company communicates well and product available with speedy delivery which is free over a certain amount. Will be buying more.

27 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Anne. We really appreciate the review!

Rated 5 out of 5 stars

Corten edging + superb customer service

The product is great (Corten edging) and the customer service has been excellent.

2 May 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you so much for your kind review, Stephen. I know you had some issues with the courier who let you down, and our apologies on their behalf still stand, but we really appreciate you taking the time to review our products and services. I am so glad to see you are happy with it!

Rated 5 out of 5 stars

Excellent service

Excellent service, speedy delivery, quality products at competitive price

25 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Colin!

Rated 3 out of 5 stars

Delivery was late

Delivery was late and not on the day requested which meant plans were messed up and not aligned to other activities planned

28 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Hey AJ, we apologise on behalf of the courier company, as we understand how frustrating this is! We do our absolute best to ensure everything gets out of our doors efficiently and on time for their delivery. Sometimes, the couriers fall short - we hope our products were a beneficial addition to your project despite this, we apologise for any inconvenience caused.

Rated 5 out of 5 stars

I purchased a 900mm tree ring.

I purchased a 900mm tree ring.
Brilliant, gorgeous, top quality, strong and black. Brilliant price of £36 with fast free delivery. 10 year guarantee!
It’s functional stopping the grass encroaching on the tree and looks classy and sets it off.
Downside is I now want 20 meters of straights and that will be sooo expensive. Love the product.

21 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you Cheryl!

Rated 4 out of 5 stars

Great product poor delivery

Great product. Poor delivery from DHL. First day They lied about no access. Next day they left outside the flats next door. Not at my house. DHL useless

26 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Dale. We apologise on behalf of DHL!

Rated 5 out of 5 stars

Would highly recommend the Core-ten…

Would highly recommend the Core-ten edging and tree rings. Fabulous quality and easy to install and have finished off around my beds and shrubs a treat. Very happy with the ease and speed of delivery and when it turned out one set of fixings were missing, the company promptly sent out some replacements.

18 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Karen! We are happy to help.

Rated 5 out of 5 stars

Quality Product

This is the second time I've ordered corten steel edging from the Ideal Garden Shop and the service was quick and easy with the product just as described. This time I used the 150mm deep edging to finish off below venetian fencing so that the bottom timber is less likely to rot.

27 April 2026
Unprompted review
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Stephen!

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