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The Independent Pharmacy Reviews 

17,837
•
TrustScore 5 out of 5

4.8

Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 921 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services and note how simple and user-friendly the online website is when placing their regular orders. Consumers also appreciate the thorough medical questionnaires and helpful communication, which ensure that they receive the right products safely and efficiently. However, some reviewers were not happy with receiving a different or generic brand of medication than what they originally expected. A few other people also felt that unexpected delivery issues and occasional service delays caused significant frustration when parcels were misrouted or arrived late.

What people talk about most

Service

People report overwhelmingly positive experiences with the service, highlighting fast and efficient... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and prompt shipping... See more

Product

Clients share positive opinions on product quality, availability, and pricing. Consumers note that the... See more

Order

Users describe positive interactions with order, highlighting seamless and straightforward online purchasing... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have given this company 5 stars, I could have given more if I could! From the start they give you the confidence to order from them. They are extremely professional in all their dealings from in dep... See more

Rated 5 out of 5 stars

I have been a loyal customer for many years. Responses were prompt. But this time around my order was filled promptly and delivered, but when I requested an invoice I was met with radio silence... See more

Rated 5 out of 5 stars

I ordered a product for a very minor ailment but the service even for this was exemplary. Very professional from beginning to end with access to information and someone to talk to if required. Felt li... See more

Rated 5 out of 5 stars

Excellent service once again from The Independent Pharmacy. My Eumovate cream arrived very quickly, the website is easy to navigate and don’t know what I would do without this service, it’s much easi... See more

Company details

  1. Pharmacy
  2. Toiletries Shop

Written by the company

The Independent Pharmacy is an Online Pharmacy and Online Doctor service specialising in Men's, Women's, and Travel Health. We offer online consultations for specific prescription medicines, as well as selling all associated pharmacy medicines and goods at discounted prices. We want to revolutionise healthcare in the UK and aim to be the most customer-focussed, user-friendly Online Pharmacy & Online Doctor available. We want our customers to feel confident to contact us for advice and make purchases from us. Visit us at: www.theindependentpharmacy.co.uk

Contact info

4.8

Excellent

TrustScore 5 out of 5

18k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(17,837)

920 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy to navigate and order

Useful information on the website and easy to navigate website and place order. Delivery was quick and was kept informed of progress of order.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast efficient service

Fast efficient service and speedy delivery of items. Extremely quick response time to my enquiry. I wouldn't hesitate to use The Independent Pharmacy again and would definitely recommend

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I received the medicine I needed

I received the medicine I needed after a thorough consultation. I met here with really understanding and polite and also very professional and meticulous people. They not only helped me when I really needed it but also gave tips on where to go for additional help. I wholeheartedly recommend the Independent Pharmacy service

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Fast delivery. Received follow-up emails to see how product was working. Still definitely use again

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Didn’t send what I ordered

Ordered some medication which was advertised as a certain brand. It arrived and was a completely deferent brand which I didn’t think were as effective as the ones I had previously had. This is false advertising and goes against trading standards. They didn’t get back to me when I contacted them on their contact us form.

1 July 2026
Unprompted review
The Independent Pharmacy logo

Reply from The Independent Pharmacy

Hi Michael,

Thank you for your feedback.

We are sorry that the brand you received was not the one you were expecting and appreciate the disappointment this caused.

We are also sorry that when you contacted us, you did not receive the response you should have. Having looked into this, we can see that we made an error and failed to ensure our reply reached you. As a result, you were left feeling ignored, and that's not acceptable. Having now fully reviewed your concerns, we have arranged a full refund for your order.

We also appreciate your comments regarding how brand information is presented on our website. Your feedback has given us something to reflect on, and we will be reviewing this area of our site to see how we can make things clearer and help prevent similar disappointment in future.

Thank you again for taking the time to bring this to our attention.

Kind regards,
Roni, Head of Customer Experience

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