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The Independent Pharmacy Reviews 

17,837
•
TrustScore 5 out of 5

4.8

Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 921 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services and note how simple and user-friendly the online website is when placing their regular orders. Consumers also appreciate the thorough medical questionnaires and helpful communication, which ensure that they receive the right products safely and efficiently. However, some reviewers were not happy with receiving a different or generic brand of medication than what they originally expected. A few other people also felt that unexpected delivery issues and occasional service delays caused significant frustration when parcels were misrouted or arrived late.

What people talk about most

Service

People report overwhelmingly positive experiences with the service, highlighting fast and efficient... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and prompt shipping... See more

Product

Clients share positive opinions on product quality, availability, and pricing. Consumers note that the... See more

Order

Users describe positive interactions with order, highlighting seamless and straightforward online purchasing... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have given this company 5 stars, I could have given more if I could! From the start they give you the confidence to order from them. They are extremely professional in all their dealings from in dep... See more

Rated 5 out of 5 stars

I have been a loyal customer for many years. Responses were prompt. But this time around my order was filled promptly and delivered, but when I requested an invoice I was met with radio silence... See more

Rated 5 out of 5 stars

I ordered a product for a very minor ailment but the service even for this was exemplary. Very professional from beginning to end with access to information and someone to talk to if required. Felt li... See more

Rated 5 out of 5 stars

Excellent service once again from The Independent Pharmacy. My Eumovate cream arrived very quickly, the website is easy to navigate and don’t know what I would do without this service, it’s much easi... See more

Company details

  1. Pharmacy
  2. Toiletries Shop

Written by the company

The Independent Pharmacy is an Online Pharmacy and Online Doctor service specialising in Men's, Women's, and Travel Health. We offer online consultations for specific prescription medicines, as well as selling all associated pharmacy medicines and goods at discounted prices. We want to revolutionise healthcare in the UK and aim to be the most customer-focussed, user-friendly Online Pharmacy & Online Doctor available. We want our customers to feel confident to contact us for advice and make purchases from us. Visit us at: www.theindependentpharmacy.co.uk

Contact info

4.8

Excellent

TrustScore 5 out of 5

18k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(17,837)

921 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I ordered a quantity of doxycycline and…

I ordered a quantity of doxycycline and the process was seamless. The price was extremely reasonably; the pharmacist was caring and concerned that I had enough medication for the entire journey. The tabs were dispatched the same day. I will definitely be using them again. 5 stars from me.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

I ordered a product for a very minor ailment but the service even for this was exemplary. Very professional from beginning to end with access to information and someone to talk to if required. Felt like someone was holding my hand throughout the process. Hope I don't suffer any future ailments but this will definitely be my first stop should that ever happen.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Money grabbers!

I would have left zero stars if I could. I placed an order and, as it went through, I noticed it hadn’t saved the edits to my items and therefore I was getting an item I had deleted from the order.

Their website clearly states that if an item has not been dispatched, it can be cancelled. I wrote them an email immediately after the order went through and advised them of this, to which I received a reply telling me it’s too late for cancellation as it was being processed.

I fail to understand why they advertise that an order can be cancelled provided it’s not in dispatch status, yet 1 or 2 minutes after placing the order, cancellation is not accepted despite it not even being dispatched.

This company are NOT transparent with their integrity and I will not be using them again! Absolutely disgusting money grabbers!

13 August 2026
Unprompted review
The Independent Pharmacy logo

Reply from The Independent Pharmacy

Thank you for taking the time to share your feedback, Sim C.

We are sorry for the frustration caused in this case. We understand that you contacted us immediately after placing your order to request a cancellation and appreciate why our initial response was disappointing.

Having reviewed the matter, we recognise that your cancellation request should have been accepted, and we apologise that this did not happen at the outset. We understand that this led to a poor impression of our service and appreciate your frustration given the information available on our website regarding cancellations.

We are pleased that we were subsequently able to cancel the order and resolve the matter, but we regret that the process did not meet the standard you should expect from us.

Thank you for bringing this to our attention. Your feedback helps us review and improve our processes moving forward.

Kind regards,
Roni, Head of Customer Experience

Rated 5 out of 5 stars

Outstanding service

First class systems made ordering a prescription medication easy. The medical review and ID verification were seamless and efficient, and as a result I have high trust in the professionalism and integrity of this online pharmacy. Delivery and follow up were flawless. Again, couldn't ask for more.

1 August 2026
Unprompted review

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