I have given this company 5 stars, I could have given more if I could! From the start they give you the confidence to order from them. They are extremely professional in all their dealings from in dep... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a loyal customer for many years. Responses were prompt. But this time around my order was filled promptly and delivered, but when I requested an invoice I was met with radio silence... See more
I ordered a product for a very minor ailment but the service even for this was exemplary. Very professional from beginning to end with access to information and someone to talk to if required. Felt li... See more
Excellent service once again from The Independent Pharmacy. My Eumovate cream arrived very quickly, the website is easy to navigate and don’t know what I would do without this service, it’s much easi... See more
Company details
Written by the company
The Independent Pharmacy is an Online Pharmacy and Online Doctor service specialising in Men's, Women's, and Travel Health. We offer online consultations for specific prescription medicines, as well as selling all associated pharmacy medicines and goods at discounted prices. We want to revolutionise healthcare in the UK and aim to be the most customer-focussed, user-friendly Online Pharmacy & Online Doctor available. We want our customers to feel confident to contact us for advice and make purchases from us. Visit us at: www.theindependentpharmacy.co.uk
Contact info
14-16 Dixon Road, Brislington, Bristol, BS4 5QW, Bristol, United Kingdom
- support@theindependentpharmacy.co.uk
- www.theindependentpharmacy.co.uk
4.8
Excellent
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I am very happy with Independent…
I am very happy with Independent Pharmacy,fast delivery which is very important, and avoiding numerous NHS appointments and waiting, specially whan you know what you need. I will be using their service in the future for sure and I highly recommend
22 June 2026
Unprompted review
Competitive price and with fast delivery
I’ve been using Peptic Liquid to treat indigestion due to a hiatus hernia for several years and find it gives instant relief. The Independent Pharmacy offers it at a competitive price and with fast delivery. When out of stock they message me when a new batch arrives.
22 June 2026
Unprompted review
Great service very prompt delivery this…
Great service very prompt delivery this company helps when our nhs is over stretched.
10 June 2026
Unprompted review
Simple & straightforward
I found the web consultancy very straightforward. Once agreed by the physician in less than 24hours time the meds arrived within a few days. Even had follow up emails with advice notes to ensure everything was good.
9 June 2026
Unprompted review
right drug but took too long to process
ordered Sunday delivered but dispatched Wednesday and arrived the following Friday by 48hr tracked royal mail. Right product but didnt receive on time to take with me on my holiday abroad.
prescription approval seems slow
7 June 2026
Unprompted review
Reply from The Independent Pharmacy
Thank you for your feedback.
We're pleased to hear that you received the correct medication, although we're sorry that it did not arrive in time for your trip.
As an online prescribing service, all orders requiring prescription medication must be reviewed and approved by a clinician before they can be dispensed and dispatched. While we always aim to process orders as quickly as possible, approval times can vary depending on order volumes and the information available for assessment.
We understand how disappointing it is when an order does not arrive within the timeframe you were expecting, particularly when you are travelling. We appreciate you taking the time to share your feedback, which helps us continue to review and improve our service.
Kind regards,
Roni, Head of Customer Experience
Great service
Really good choice of products at great prices. Super speedy delivery. Great service wouldn't hesitate to use again.
18 June 2026
Unprompted review
Saved me taking day off for doctors…
Saved me taking day off for doctors appointments and it seems to have sorted it in two days.
18 June 2026
Unprompted review
excellent product and service
13 June 2026
Unprompted review
Superb service
I originally asked for a particular product when the pharmacy asked for a picture, from this they recommended another more appropriate product which I must say has been absolutely amazing, the service from beginning to end has been extremely fantastic.
12 June 2026
Unprompted review
Listened to my needs
Listened to my needs, delivery was prompt, got what I wanted, helped me big time, got what I needed coz my doctors wouldn't listen, infection clearing up nicely, would definitely use them again
12 June 2026
Unprompted review
Very quick despatch and very helpful clinical advice
Very quick despatch and was provided really helpful clinical support. Highly recommend service.
18 June 2026
Unprompted review
I`m a returning customer
I`m a returning customer, so that says it all!.
Quick and simple re-ordering, thanks.
2 June 2026
Unprompted review
Always Good (& fast) Service.
I rarely make a purchase (almost annually), but when I do use The Independent Pharmacy the medication is sent immediately, often only taking 48 hours from order to delivery. Medication is genuine. So much easier and quicker than having to make an appointment with my GP (often a wait of 7 days).
18 June 2026
Unprompted review
Delivered promptly...feeling better now…
Delivered promptly...feeling better now .
6 June 2026
Unprompted review
The service great, very attentive and professional
The service was great and I feel the doctors were very helpful and professional. They asked additional questions to making sure I get the right medication. Everything went fast and smooth. Very impressed with the attitude and professionalism.
29 May 2026
Unprompted review
Reliable quick service
Reliable quick service. I had to fill in a form with all my medical details etc. This gave me confidence in the pharmacy.
9 June 2026
Unprompted review
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